M J.
Yelp
sadly enough, I'm forced to leave a very negative review based on my experience. We've been coming to Mexicali for many years and have always received pleasant service with positive attitudes. Unfortunately, today, when asking for iced tea in the "same type of glass that we've been receiving for years", we're informed that there is an up charge per customer. A larger glass that ensures a more pleasant dining experience, not running out of your beverage and saves time for the waitresses as they're not running back-and-forth to get refills. The glass requested holds 4 to 6 ounces more than the small little water glass packed to the brim with ice cubes, four swigs and you're out of tea. Any regular customer knows how the waitresses are stretched so thin and refills non stop is very time-consuming for each table and each customer. Sharing my concern of the up charge and glass size, it was suggested that I share my concerns with the manager which I welcomed. I feel that often management needs to hear the thoughts and concerns from the. " paying " customer. A few minutes later a plump grey headed older woman showed up at the table with a very nasty attitude stating "what is it you wanted". It was apparent by her demeanor and attitude that talking to a customer was a burden. Not only did she represent Mexicali poorly, she presented herself to be a burnt out employee that should've retired years ago as this is not how you greet or speak to customers. At that point I shared our experience in the past of getting a slightly larger glass and not being charged. Her response was "well there's a charge, you should've been charged and that's the way it is" I can't even fathom that Mexicali would allow her to represent them or present herself as management. What I was doing, was offering a point of view, lighten the load off of the waitress who is getting pulled in every direction. Again, I stated that the small glass size are creating extra work firm the servers refilling every few minutes only to receive a shrug of the shoulder and the arm flying up in the air....not once but twice! What so called manager does this, behaves this way, talks to customers this way, and could care less about their employees. It was apparent to us and chatter from surrounding tables that this woman was out of line and has no business working there. A woman characterized as aggressive and overbearing, most definitely not management material. Mexicali should reconsider their management choice. A little honey goes a long way.
