Beverly G.
Yelp
I want to like this place, I really do. I think the food is great, and incredibly inexpensive; my chicharron has always been really tasty, and I have no idea what they do to the rice and the plantains to make them so delicious, but they really are, as almost every reviewer has said. Their other stuff is good too; my friend and I came here the other day and she ordered a milkshake, which she said was pretty close to the Platonic ideal of milkshakes. But I've been here three times and each time, the service has been sorely lacking.
The second time I was here, my party and I waited upwards of an hour to get our food! I'm not exaggerating - we timed it. There was *no one* in the restaurant, so we had no idea what was taking our food so long. I thought maybe this was just a fluke so I came here again.
So first, I order chicharron with rice, plantains and beans. The waitress brings out the chicharron, but no rice and beans. I wait about 20 minutes. I ask the waitress where the sides I ordered were, and she said, "Oh, you wanted the special?"
Later on, I asked the waitress three times - once in English, twice in Spanish - if I could have water. All she did was nod and say "yes," and I didn't get water until the third time, when I came up to the counter and asked for it, when a man (whom I presumed was the manager) gave it to me.
I didn't finish my meal, good as it was. The waitress asked me if I was done. I wanted it to go, but she didn't box it up for me. Sigh.
I wish I could say I'd be back again, since the food really is quite good. I'll grab it to go next time and see how that goes, but I'll be damned if I'm gonna sit down here again, unless I have two hours to kill and absolutely no other way to do it.