Lily H.
Yelp
I am immensely disappointed in my latest visit to Leavitt Street Tavern. I normally don't do Yelp reviews but feel compelled based on my experience last night.
The first time I went, my husband and I were impressed with the quality of the burger though not for the price. But it's in *that* part of Bucktown, so what are you gonna do? However, we went with some friends (5 total people) last night when the patio was considerably busy for a Thursday night. We sat down at 7:30, ordered drinks and food by 7:40, and food did not arrive until 8:50. To give context, this restaurant has 3 (three) main items they serve: smash burger, fried chicken sandwich, & grilled cheese. That's it. They have a few apps but for a burger joint, the wait was unacceptable.
Our biggest issue was how everything was communicated to us. Our waitress told us "your food is being plated right now!" around 8:15 then we see the same number of burgers brought out to another table that arrived after we did. She brought out some ketchup for fries we didn't get until 30 minutes later. To her credit, she offered us some free shots but when we asked for Jameson she peddled back and said "actually I can only do house whiskey". Start with that, girl! Anyway, when our food was finally brought, again at 8:50, another waitress asked "you have everything you need?", I asked for another plate of fries for the table since we waited an hour for our food. She came back 5 minutes later and said "I can either comp the fries you have or you can wait another 30 minutes for more fries". For a burger joint, I simply refuse to believe they don't have fries for days in the kitchen.
We took her up on the comped fries and free (well) shots but we were all upset with how everything was communicated to us. I've seen other reviews bashing the service and overall wait though the food is always good! If you're looking for a quality smash burger, you're better off going to Red Hot Ranch for a better burger at half the price then hitting up a patio bar after. It's Chicago, they're everywhere!
TLDR: food is good but go when it's slow and if it is busy, RUN!