Selena Rogers
Google
I really wanted to love this place! We’re new to Charlotte and have been exploring different restaurants in the area. While the hotel and restaurant are beautifully decorated, unfortunately, the experience fell short in several ways.
The seafood board was a major disappointment. The ceviche didn’t taste fresh, the lobster was limp, and the “grilled” shrimp on the skewer arrived cold. When we ordered, the waitress assured us it would be served hot.
The manager was attentive and helpful when we needed assistance, but that didn’t make up for the other issues. The food was pricey and portions were small. We don't kind paying more for a great dining experience.
We decided to share the paella entree with scallops, which came with a $23 upcharge for just two scallops. The portion was small and arrived at room temperature. It seemed like the waitress put in the order at the same time as the appetizer, and it sat waiting until we finished. She had also assured us the portion was large enough to share, which it wasn’t. This was the second time we were misinformed.
The waitress didn’t seem knowledgeable overall. For example, when I asked about Prosecco, she told me they didn’t sell it by the glass and instead recommended a Sauvignon Blanc, which is completely different.
The night ended with a mediocre apple torte with ginger ice cream, supposedly made by their “in-house” pastry chef—who must have been on vacation.