Mary T.
Yelp
In a perfect world you can research garages and towing services, get a recommendation or find the highest rated one, and call one up. Unfortunately, we don't live in a perfect world and lately I seem to be encountering an expensive stretch of bad luck.
When my car died at the emissions facility I had to quickly find a tow. I called one place and left a message, but never got a call back. This was the first place Google 411 gave me in my neighborhood so I went with them; over the phone they guessed it was likely my alternator or battery
Augie, my tow truck driver, couldn't have been nicer! He got my car hooked up and was very conscientious about not damaging my car in the towing process. He also was kind enough to drop me and my cat at my house since we were both cold, hungry and cranky. He attempted to cheer up Riley, but she was having none of it.
A few hours after I got home I received a call confirming that the alternator was fine, but the battery was shot. They said I'd be able to get my car in an hour. I was thrilled, given that my car didn't get to the garage until 2ish on a Saturday, I wasn't expecting them to look at it until Monday. The bill seemed expensive, but truthfully I had no point of reference. A quick search of the Sears website revealed that my battery was cheaper than theirs so I think I got a fair deal.
I was a little nervous by the mixed reviews for Milito's, but I was thoroughly pleased with the positive and timely experience I had. I have been here in the past for gas and have nothing but friendly service.