Millennium Hilton New York One UN Plaza

Had a four night stay at this hotel and overall, it was a lovely hotel. We enjoyed using the well equipped gym. It’s easy to get around due to it being located within reach by public transport. The room was a good size with a good river view! The beds could use an upgrade! We had a mixture of experiences with reception staff, but A special thank you goes to Linda K and the young man who checked us in on the 23/5. Best wishes on your career Sir! Linda, we thought you were an absolutely amazing human being, you were very helpful and kind on our first night at the hotel. Your act of kindness made an everlasting positive impression on us and I wish I had met you in person also to say thank you. I would recommend this hotel, thank you

Stayed here during my vacation. The staff were so kind and accommodating! They offered to hold on to my luggage while I waited for my room. The view from the room was amazing and the hotel was close to Grand Central and good restaurants. The area was pretty safe as well. The rooms could be updated but the bed was comfortable and shower water pressure was good too. Housekeeping was great. Also, there is an early checkout fee which I found unnecessary. Otherwise, I would recommend.

The hotel has an excellent location, right next to the UN Headquarters and within easy reach of major tourist attractions. Unfortunately, this is the only positive aspect of my stay. Upon check-in, I was not only charged for the cost of my stay but also for additional fees and a deposit. Having traveled extensively, I’ve never encountered this in other hotels. This was my first time in the United States, and while this may be a common practice, I was not informed about it in advance. The situation was made worse by the unfriendly front desk staff, which left me feeling unwelcome and set a negative tone for my stay. In the following days, I did interact with more polite staff members, which was a relief. However, there was another inconvenience when the card reader for my room door malfunctioned, temporarily locking me out. While the issue was resolved relatively quickly, it added to the overall frustration. The room itself was a major letdown - it was dirty. Dust covered many surfaces, the sofa and curtains were visibly dirty, the coffee machine and accompanying paper cups were dusty, and the hairdryer was so filthy it couldn’t be cleaned. This level of cleanliness is unacceptable, especially considering the price point. In summary, while the location is unbeatable, my overall experience at this hotel was disappointing. The poor service, unexpected charges, and lack of cleanliness left me with a negative impression. I wouldn’t choose to stay here again.

Love the hotel. Our views were stunning. Service is professional and prompt. I loved the bed. Our room was so relaxing. It was super clean, which is very important. I would have left 5 stars for everything, but I would have like more food options. The one restaurant is expensive and the food is okay. However; there are enough great choices around.

Booked this hotel for over Easter for myself, daughter, grandson and his girlfriend. We had all been to New York (and stayed in this hotel) before except for the girlfriend so wanted to make it extra special for her. Booked through British Airways. When we booked there was an offer of free upgrade in the hotel. Having stayed here before we knew to ask for a city view on a high floor. I emailed the hotel direct 5 days before we were due to arrive. Response came back straight away and they asked me to forward a copy of the hotel offer - which I did. We were having two rooms and I asked if only one available that would be fine (for grandson and girlfriend) When we arrived they had no knowledge of this and basically "side stepped" the request. |When we arrived back home I emailed to say how disappointed I was. This I did twice but not even a return email of sorry.|I expect more from Hilton. Will make me think about booking this hotel in the future.

Very clean very safe and friendly staff. The lobby was embracing and elegant instantly on entry of the hotel. The staff was very efficient and fast. I loved the stay so much that I extended my stay for another day. The view of the city and the lake is one of the best in the city.

+ The hotel has excellent location and access with the buses as well. + Rooms are spacious, well equiped. + Access to the elevators smooth and fast. - Cleaning of the rooms should be improved. - Carpet is not properly clean, very dirty with hair every where. - There is dust and stains from superficial cleaning on the lamps, TV, and shelves. - Window and its shelf are completly dusty and dirty. - Breakfast offer is very low in quantity for such level of the hotel. Additionally, replenisment of the food is slow. - Coffee machine very poorly cleaned. - NO slippers!!!

We recently stayed at your hotel, which is very well located in central New York, just a 10-minute walk from Grand Central Station and the subway. The room included only the basic amenities expected for a 4-star hotel: a large double bed, coffee machine, small fridge, eco-pump, and a bathroom with bathtub and toilet in the same space. The water dispenser is a nice touch, but the flow is extremely slow, making it inconvenient to refill bottles. Upon arrival, the bellmen were very welcoming, which we appreciated — unfortunately, that level of service was not maintained throughout the rest of our 5-night stay. Check-in went smoothly, but we would have appreciated clearer explanations regarding the resort fee, the deposit, and what was actually included in that daily charge. During our 6-night stay, we didn’t use any of the services advertised as part of the resort fee, mainly because we were never properly informed about them. We were surprised to find out — like many other guests, as seen in reviews — that we were charged $35 per night after our departure without any prior explanation during check-in or our stay. I find it unacceptable that, when I asked at checkout whether the deposit would be refunded, I was simply told “yes, don’t worry.” I did check my booking terms, and I was aware of a $30 per night resort fee to be paid at the hotel. I was fully prepared for that. However, if your front desk staff had clearly explained what this fee included and how it worked, it could have prevented a lot of confusion and negative feedback. I am extremely disappointed with the lack of communication and service. I sent three emails before our stay in hopes of getting more information and potentially arranging a surprise for my husband, as we were celebrating our honeymoon. I never received a response. Now, I am simply requesting an invoice and an explanation of the charges, yet I have to follow up multiple times just to receive a reply. Customer service: 0.

This place is a dump !! First off no one was at the desk till 4 pm - we arrived 9 am and had to just "wait" At 4 pm they couldn't find the reservations , then they only found one night instead of 4 . Then I was told I would have to switch rooms even all reservations we booked had same suite Then we get to the room and it is NOTHING like the photograph ! It's as if the photographed some other hotel - horrid ! Windows are fogged broken with paint on them ! The view was obscured by window fog , and the smell was atrocious ! And everything is old stained and broken down ! Holy S . If I wasn't exhausted by this point I would have left ! This is one of the worst Hilton properties I ever stayed in !

I stayed here overnight because I had an early flight out of JFK. I used the Hilton app, so I didn't have to go to the front desk to check-in. I got a digital key and went directly to my room. FYI, there are two towers, so I had to ask which side my room was on. Other than that, I had a relaxing stay. There are lots of places to eat within walking distance.

Let's break this review down a bit. Location: 5 stars. You're in a section of NYC that still has beautiful greenery, we checked in on 37th floor which has unparalleled view of the river and skyline. The hotel is across from the UN building which has lush greenery. You're 4 blocks from Grand Central station. Amenities: 5 stars. Beautiful tall modern glass building, the lobby has glass ceilings that you can peer to the higher floors. There's a small cafe where they make illy (not Starbucks) coffee beverages and offer a variety of pastries like apricot tarts, scones and a refrigerated section with parfaits and cold drinks. Display shelves to the corner have small wine selection of reds and whites and rose. There's also an area to the right of the ramp to elevators where you can charge your devices while waiting for your car to be pulled up by valet. Room is modern and clean. Bathroom is moderately appointed, had a pull away magnifying mirror that didnt stay still but works for its basic purpose. Staff: now this is where it's left to be desired. Checking in was not efficient. You'd expect last Vegas type of speed and friendliness. I'd say a 2 star. Not only was front desk slow. But valet service was much more. There would be a couple of valet staff standing around not even asking what you need when you obviously wait for them to give you your car key so you can leave.

Really nice stay overall. The lobby and lounge area was consistently busy with guests meeting, chatting, and enjoying a coffee. My room was very comfortable. Both the bathroom and the room itself were a really good size for NYC hotel rooms. I mean, I had a walk-in closet. How great is that? Easy walking distance to 2nd avenue with lots of food choices. I enjoyed Chirp Peruvian Chicken and La Trattoria pizza (twice!). Easy access to Grand Central Station and a few different subway lines. The views were fantastic. I was facing South but I think either direction should give you some pretty impressive scenes to look out on. My only grumble might be the staff members that I interacted. I had shipped a package to the hotel for an event and both the front desk and the concierge seemed pretty inconvenienced to assist. I would absolutely stay at this property again. Thanks Millennium Hilton!

The Millennium Hilton New York One UN Plaza captivates with its avant-garde lobby, a striking symphony of reflective surfaces and geometric splendor. The mirrors and light create a dazzling, crystalline effect, while the green marble adds a touch of earthy opulence. Our spacious room, an impressive 400 sq ft of well-appointed comfort with a beautiful view of the city from the 35th floor, was a luxurious anomaly in NYC's crowded landscape. From the ease of check-in using the Hilton Honors app to the classic cafe ambiance, our experience was delightful, cocktails and bar service notwithstanding. Pros: Beautiful NYC lobby, Hilton Honors app check in and digital key, large quiet room, beautiful views, front desk staff, large medium-soft bed, down pillows. Cons: Downstairs bar was some of the worst service and cocktails we've come across in a long time, she got a French Kiss, that was an atrocious twist on a French martini (watered down, soda water and fake pineapple juice lacking the Chambourd that was called out in the ingredients) Only mentioning this because the views were exceptional from tourist perspective but the automated curtain controls didn't work, so either wide open, or blacked out closed, no in between...overall we HIGHLY recommend this hotel, we'll be back soon.

First off- Walking into this hotel the front desk worker was sitting back in his chair like he hated his job, did an awful job at welcoming us in, and gave us the shortest answers known to mankind. Not one smirk or grin on his face. Second off- Our room. Walking in we were excited to see our room and the view it had to offer. The view was okay and the room was nothing like we saw in the photos... very misleading. We put our stuff down and I walked into our bathroom only to see a DEAD COCKROACH on the ground. I immediately used the hotel phone to call concierge. I told her I saw a cockroach and she told me that she'd send someone to clean it out and connect me to the manager. I'll end this second point here and move onto my third... Third off- I never received a call from the manager Fourth off- Room cleaner came into our room with a broom stick and swept the cockroach into the container and left just like that. NOTHING against the room cleaner at all... he was very sweet, however, you would think that the front desk or the manager would tell this nice man to at least bring Clorox wipes or something to wipe and disinfect our floor with. Fifth off- I was tired of waiting for this said call from the manager and I just felt so disgusted by our room that I went to call concierge again but am so disappointed to say no one even picked up the HOTEL PHONE. I called 5x. Sixth off- I called the hotel with my personal phone and eventually got connected to the manager. He told me he had called but me and my friend were next to the phone the whole time and no call was received on our end. He's either lying or the phone is broken... not to mention one of our entrance lights are also broken. Seventh off- I told the manager about the situation. He knew exactly what room we were in (mind you, I'm calling using my personal cell). There was no effort on his end to make our experience better. I told him I felt "icked by our room." I asked him to either send room cleaners to do a PROPER clean (there is also a dead fly on our window fill) so that we don't feel this disgust by our room OR switch our room out to a different one. He told me that he'd check to see if the cleaners can come to our room and do a proper clean and get our light checked. It's now been 30 minutes and no one has come to our room I mean this is unbelievable. I feel so disgusted by our room. I feel like I need to inspect the corners of our room to check and make sure there's no other bugs. I checked under our bathroom sink, only to see a used cotton pad by the right corner. The couches and couch pillows look like they haven't been washed in ages. I don't even feel comfortable enough to sit on this couch. There's an awful odor just lingering in our room. I've been to so many hotels and I've never been unhappy to the point where I feel like it's necessary to leave such a bad review.

The hotel is beautiful, the staff is friendly. The room is amazing, the view from our room was remarkable and we slept like babies. Couldn't of asked for better when it was in terms to those items. My only complaint was parking which is not the hotel fault but they could of prepared for this situation a little better. We had a show at the Prudential Center and drove our car which by the way we advised at front desk, by the time we got back was 11:45pm, there was not one garage opened. All street parking was banned because the following day something was going on with the UN and now didn't know what to do with our car. We drive around the city stopping at every garage and nothing. Finally we gave up and went back to the hotel and asked for help. They advised us everything closed. They said only thing we can do is hand the car to them and they'll take care of it- perfect! We did. And the car ended up at the same garage that turned us down because they were closing in 5min ... I was so angry the next morning! But also the night before after valet took our car, we decided to go find something to eat, everything was closed. I've never been to the city where everything closed down. I guess it must only happens in the UN area bc we visit often and never before ‍. We walked several blocks and finally found a bar, got something quick in our stomachs because they were closing the kitchen in 20 lol, no joke. So if your staying here, please note that everything closed early. Get to your parking garage early, get your dinner or snack food early or you are doomed. Otherwise it's best to stay at another location of NYC where things are a little more alive. But otherwise the hotel and staff are amazing.

A hotel on the east side of Manhattan. Focusing on modern design. Elevator was slow and confusing -- slow was mainly because it had 40+ floors, confusing because you need to take different elevators to go to different floors. Room was big. Unfortunately it did not have cups, glass, fridge, etc. so not very convienient for extended stay. Neither was it very walkable (but runnable lol) to any popular tourist attractions in NYC such as Times Square. Another disappointing thing was that on the first day of my stay the door lock of my room was broken. Its fitness room was great. Not only was it spacious, but it also had a good view, overlooking the East River and downtown Brooklyn. My room also had a good view of downtown & midtown Manhattan, as my room was on the 40th floor. Overall not very satisfactory, but at less than 180/night it was still not bad.

One of the worst hotels in NYC. Apathetic and rude staff. Dirty hotel. They could care less about you. Unfortunately I have to stay here because of my company but you don't.

I saw all the negative reviews before I checked in and was expecting the worst. The room on the 37th floor was large and clean and had a great view of the UN and the East River. I was informed when I made the reservation that there would be a $35 per day destniation charge, but I didn't know that I would receive a $35 per day food & beverage credit. Each night we ordered a drink in the bar to take to the room. Two drinks came to just over $35. The last day we got two coffees and three muffins from the cafe in the lobby for $38. Shout out to the housekeeping staff who did a great job keeping the room clean. The one area where the negative reviews are correct is the lack of friendliness and helpfulness of the desk clerks. Both checking in and checking out they were unfriendly and unhelpful almost to the point of being rude. Other than that, we had a great experience and would stay there again. One more thing to mention, this is the only hotel I've stayed at that has its own bomb-sniffing dog.

First of all, for New York, the room was a nice size. If you've stayed in hotels in New York you know what I'm saying. AND, we had a really nice view of the water. We were here to celebrate birthdays and were using a 'gift certificate'. On a previous reservation I was booked at another hotel in New Jersey, because they were full. As a result, I was gifted this free 2-night stay. I'm glad to say they lived up to their word. I paid for my valet parking and that was it! I'm not used to this side of New York. I originally booked here to be close to a certain venue. BUT, we were able to walk to Rockerfeller Center to see the Christmas Tree and take a tour so.... maybe that can give you some perspective. They have a little shop down on the first floor by the entrance that has killer coffee and latte's. And I'm a coffee connoisseur so, trust me, it's good! They also serve breakfast sandwiches and sell sodas, water, cookies, etc. It definitely came in handy. Everybody was very helpful from the gentleman at the front desk who checked us in to the bellman who brought up our luggage, to the valet. We even partook in happy hour the first night we were there. There's a comfortable lounge in the hotel w/plenty of tv's to watch a game or just hang out. Overall, it was a nice stay. I'd book there again.

Daniela and Jay in the lobby cafe were really great: there was a late delivery of bagels and they sought me out to make sure I got one. The next day they remembered me and again made sure I had one before they ran out. Personal service in a large city hotel. The hotel itself was clean and comfortable, the room, its bathroom, and the closet large, with a great view of the East River. Same view from the gym on the 27th floor. There was a problem with the extremely loud fire alarm going off briefly two of the three nights we were there, apparently due to construction on a lower floor which is unlikely to occur again. The lobby is not large, so not the place to meet with large numbers of people.

I found this hotel in a blog post on the best hotels to stay at during the US Open because it has an indoor tennis court! That being said, when I tried to book the court, the hotel was not helpful. I called multiple phone numbers and tried talking to the front desk in-person, but no one knew how to book it. They kept passing me on to other people and finally said it was run by an external service. I tried visiting the court, but couldn't go in. What I saw looked nice--there looked to be a Pro Shop so you could borrow or demo racquets, get yours strung... I happened to be here for work at the same time. It's a good location in that it's near lots of transit, but because it is slightly off-to-the-side--I wouldn't call it a central location, though. It's near a City Bike station which is nice. Good way to get around NYC--I wish they'd had the bike lanes they have now when I lived in NYC. The 1bd room was large. I had two different friends stay with me (one at a time), and we enjoyed the lounge, restaurant, and cafe downstairs--very convenient. Nice place to do work out of if one of us took the room and we wanted space for separate meetings. On our second night, the shower broke and facilities came quickly and was very helpful. We also had extra toothpaste and shampoo delivered to our room easily.

Fantastic location with beautiful views of the East River and the city. Spacious room, comfortable bed, bidet in the bathroom. I did not have the same complaints with staffing that others noted, but we also had little need to interact with them. I'm downgrading them one star because of the ridiculous surcharge of $35 a night, to be used as credit in their bar or coffee shop. I'm in a city with tons of options to get food and drink, why are you forcing me to buy my coffee from you instead of the local diner or bodega? We felt obligated to use that $ towards some items so it didn't go to waste, and it turned out that was very easy to do, since everything was overpriced.

Just stayed there for 10 nights, so I have a good feel for the place. Rating based primarily on location and friendliness of the staff. The hotel itself seems a little bit older. The rooms are spacious and have a couch, desk chair, and lounge chair. Shower is good with a regular and hand held shower heads. Small lobby. The bed was very soft and dipped in the middle. Best part of the experience is they have a dog you can pet in the evening called the welcome waggin, who greets you on your way back from your day. I'd stay there again, but certainly look around first.

First time staying here over Valentine's Day weekend (2/12-2/13) and we were upgraded to the top floor to room 4040! It is an amazing corner view with both city, water, and Brooklyn facing windows and a large room. The bathroom is huge and very new. The square toilets were a bit unusual but worked fine, nonetheless. Their system was down when we checked in but the front desk staff helped us check-in and upgraded us. We already had upgraded our room on the app but I guess that did not go through. It was super busy on the morning of 2/13, with many couples in the lobby checking in or out with their v-day balloons and decor. There is a nice large seating area that we sat for a while and enjoyed our mocha that we got from the cafe inside. Two things to note: 1) the smart panel in the bathroom was not working so I have no clue what we missed out on! 2) the cleaning staff need to be a little more attentive - I saw a used bar of soap hidden between the bathroom table and the shower on the floor.

Room was good but the front desk needs to be more friendly. Rooms have good views. Subway station is a short walk

Giving this hotel 5 stars because of the hotel staff. Barry and Avery from the Front Office who has been with this hotel for more than 10years. The impeccable service and friendly smiles they give to all guests makes you feel welcome right as you're checking in. Vince, Jesus, Wendy, Frank, Tatiana... Job well done guys! Keep up the great work!

We stayed here a couple of weeks ago. Very nice hotel for the price. Paid about $190usd a night through a third party website. The room was very spacious which surprised me. We were in the 30th floor with a view of the water, gorgeous view, we really appreciated that! The bidet was a nice surprise, as we use one at home! The bed was comfortable, SOMEHOW we managed to fit a lot in the tiny mini fridge. I have no idea how an entire 12 pack of beer and two 20oz cokes fit in there at the same time, but it did. The staff was amazing. I had booked online with the 3rd party site and had an issue checking out on there. When we checked into the hotel, the staff member was nice enough to let me know there were two reservations in my name and suggested I call the third party site and make sure they didn't double charge me. He even called me later that evening to follow up with me. THANK YOU! The subway entrance was a little far, but let's be real... it's nyc. Be prepared to walk. A lot. It was maybe 3-4 blocks away, every time I've been to nyc, the entrance is closer, so maybe im just being dramatic. I was sad there wasn't a pool/hot tub. It would have been nice to use these after a long day of walking, but it's not a big deal. There was a "Welcome Waggin" dog outside every day. We loved stopping to say hello to the babies when we came and went. We really enjoyed our stay. They use Crabtree & Evelyn soaps and shampoos and they smelled amazing! Even the cleaning staff was friendly. 9/10 would stay again. Thank you One Un Plaza! We miss you already!

Just wanted to write an amazing review for Nick, as well as the rest of the great staff at the Millennium Hilton UN Plaza. We recently stayed here for our marriage ceremony in Central Park and there was a mistake with the room we booked through Expedia. Nick went above and beyond to make sure we were comfortable and happy with our stay on our special trip. We didn't get the exact room that we booked, but ended up with what I believe to have been an even better one because Nick. He was very kind, personable, as well as accommodating. We just wanted to give him and the rest of the staff including Yomi, Adina, all the bell men, and everyone else there a huge thank you! We highly recommend. The rooms we stayed in were very unique & extremely spacious for any city, but especially for NYC! We will definitely be back to stay again! We also loved and will miss their EDD dogs Maliki and the other cuties that we saw and got to say hi to everyday & night!

I always think of positives and I can't think of one for this hotel. Blood stained sheets upon arrival... I let it go because they looked clean. Not sure why I did that. Met also upon arrival when the "concierge" asked my mom for her room number in front of a sketchy looking group.. that's the first lesson in hotel management not to ask for a room number as it's not securing our safety what's so ever... Next up. My mom asked for champagne glasses, but the hotel "concierge" said "we aren't a room service hotel.. m'ame"... and gave her attitude. It's a hotel. It's supposed to have room service or at least be kind in letting their customer know that. Woke up at 7 am to the couple next door having loud sex. Could hear the guy at 2 am making noises too. Walls are WAY too thin. I've stayed at many hotels and this was by far the worst experience.

Looking for a place to get some restful sleep? Don't stay here. Want to shower in the morning? Don't stay here. It's a shame, as this hotel has so much potential. Nice views and modern rooms, but who can sleep when suites are rented out as party venues? My neighbors were evicted and escorted out by police at 2:00am on a Monday morning after security failed to control a party that kept all the other guests on the floor awake into the middle of the night. Two nights later, another party on the floor prevented anyone from getting rest. On the second morning of my stay, the entire tower of the hotel was without water from at least 7:20am to 7:45am. Rough morning when you can't flush the toilet, shower, or get any running water to get ready for work. Don't expect any empathy or help from the staff, who seems to be content running a dirty nightclub rather than a hotel.

Fantastic hotel with a great view of NYC's skyscrapers and in a safe location near the UN buildings. The room was spacious and beautiful. However, we had some technical issues that took away from the experience. The TV wasn't working and our bathroom mirror's digital capability wasn't working either. Also they were under construction, so we weren't able to see the beautiful lobby ceiling as it was covered in tarps and steel poles. Aside from the small issues, the room itself was great and the view was to die for. You'll be hard-pressed to find parking in the area, but if you're patient after 6pm working hours, you can find weekend street parking after the UN officials/employees leave.

My first stay here wasn't the greatest, as my previous review says. Since then, I've had the chance to stay at this hotel 3 more times for business trips. My subsequent stays have been much better, and I'm starting to better appreciate what this hotel has to offer. The guest rooms and bathrooms at this hotel are significantly larger than guest rooms at other hotels in Manhattan. I think the only "standard" room I've stayed in that was larger than the "standard" rooms at the Millenium Hilton were at the Conrad New York Midtown... but that Conrad is all suites so it's not an apples to apples comparison. My first stay was in a room that was too close to the elevators. But since then, I've been able to choose rooms away from the elevator and they're much more quiet. Compared to hotels closer to Times Square, the rooms here are much quieter in general for those who are light sleepers. I also love that they don't charge a destination surcharge. Most other Hilton chain hotels in Manhattan tacks on a $30/night surcharge, so without that extra fee, this hotel is consistently priced competitively compared to other hotels in Manhattan. The breakfast in the Ambassador Grill is still pricey in my opinion, but it actually seems like a discount after encountering the $50/person breakfast buffets at the Hilton Times Square and Hilton Midtown! So yeah, I actually would be happy to stay here again in the future and am adjusting my rating accordingly!

We enjoyed our stay at the Millennium. We had the corner room and the views were beautiful. The place gives me Twilight vibes but overall it was good experience.

We called for early check in, they stated that the room was ready. We arrived to meet a very rude receptionist. He then stated that the room was not ready even though we called to confirm for check in. The manager came out and could not tell us who stated that the room was available. The manager was also very rude as well. We are gold honor members and were treated very poorly. The bathroom here is also very dirty. This is by far the worst Hilton we have visited this year.

So, after reading reviews about this hotel, I cancelled my reservations, but rebooked it. And I am glad I did! Lots of nonsense has been written about the elevators, water pressure and temperature, and cleanliness. None of those were an issue in the very generously sized 2 Bedroom Suite. We had a terrific view of The UN and the East River on one side and The Skyscrapers from Freedom Tower well pass the Chrysler Building. (Cue "Hard Knock Life"). There were a few issues to the room that I saw in reviews and where still an issue, but I reached out to the Facility Manager who was open to my feedback. Bar/Restaurant staff was polite. Bellmen were really lovely. Check in/ Check out was effortless. Overall the experience pleased all involved and impressed my guests.

One would think that given this is a Hilton brand hotel that it will upkeep the standards that they are known for. I've stayed at many Hilton hotel location and many other hotels throughout my travels and this is by far the worst hotel i have ever stayed in. Hilton? More like HELLton! This location has brought embarrassment to the the brand! I've always stayed humble when providing reviews but this is the only time i have given a single star to ANY establishment. From our check in experience i was already displeased. I know of the eastcoast attitude but didn't expect it coming from a receptionist at least. The receptionist was not even least concern on greeting us being the only patrons that morning. We felt like we were a bothersome when we were talking to her as she sitting down telling us we need to pay $75 for checking in early. From the get go, her rudeness was a preview of the hell that is yet to come. Upon coming to our room, i saw some white dried up paste looking clump on the floor by the fridge which we ignored thinking its just cement. Day 2. While rearranging our luggages i lifted the bed skirt and saw a birthday number balloon!!! Which indicated that a birthday party was held in that room prior. That is when things came together that the white clump is really a birthday cake icing!!! We've been staying at a dirty room that we payed extra for! I immediately called the front desk and the manager after some discussion which was another issue altogether but this post will get too long so if the management really cares they will reach out. Moving on, they were able to move us to another room and so we decided to pack our bags, God forbid i know better after dealing with the incompetence of this establishment to check the new room before we haul all our stuff. I came in to the new room and looked under the bed and to my surprise, there was a piece of a beer carton!! DISGUSTING!!!! I can tell this location is the party spot as i saw many parties happening when were in the lobby and the noises at night but i didn't think we'd be staying in on their filth!! If you are concerned about contacting Covid-19, then you better stay away from this hotel as they truly do not uphold the most sanitary practice! This location should not have a Hilton name associated to it. It is oretty much an overpriced motel!!! Pictures will be posted shortly once i find them

Mattresses are hard as concrete. I have spine issues and haven't been able to sleep whatsoever since check in. Was told by the manager that there were no options whatsoever to remedy this. Don't stay here.

Extremely difficult to get through to a person. Called the hotel once in the afternoon and waited for 10 min before operator picked up. Waited for credit card authorization form from the front desk supervisor for 5 hours. Nothing came through. Called the hotel again at night 5 times and no one picked up.

Pros: Area is far enough away to avoid a lot of the noise (for NYC standards). The area is relatively clean and free of homelessness. Rates for the lower end rooms are great, the higher end "suites" can be pricey for what you're actually getting. Staff was quite polite, especially the bellmen standing at the door. Depending on your room, you can have a great view of the skyline across the channel. You're also right next to the UN Headquarters. About 0.3-0.4 miles from Grand Central Station, so it's not hard to get around. Cons: Very little amenities. Noise travels straight through the walls and vents, and I kid you not......I heard a conversation through the faucet in the bathtub. I also heard my neighbors screwing down the hall through the air conditioning vents, walk into the hall? You're basically hearing it as if you're in the room with them. Higher end "suites" are nice but, spendy for what you're getting. The coffee shop staff was very pleasant however, the prices were extraordinary. I believe a 20oz Coca-Cola was $5.50. The restaurant in the building was mediocre. Price to quality/taste was not equivalent by any means. It wasn't bad necessarily but not worth what we paid for sure. Biggest pro to me: Area Biggest con to me: Noise level within the hotel itself (not the traffic and stuff outside)

I have never experienced poorer service from a hotel or management in my life. I was in NYC for business and came down with horrible food poising and needed to request to extend my stay for an extra night. It was nearly impossible to reach the front desk by phone as nobody would answer or would hang up as soon as the call went through. This required me to go downstairs to speak to the manager while being very ill. To my surprise, the hotel was overbooked and I was greeted with a manager who had an awful attitude and clearly did not want to talk to anybody. He was rude, condescending, and showed zero empathy for my situation. He would not accommodate and did not even try to problem solve. He said there was nothing he could do as the hotel was sold out and out of his control. He told me to go back upstairs and he would contact me in an hour. An hour passed and not a word, we were able to find a room online but the price was almost triple the rate I had for the previous two nights. The TV didn't work and nobody ever answered the phone. For the price paid, you would think better service would have come about. Not a single person from management ever followed-up or checked in on me to see how I was doing. I am so disappointed in the service I received at Hilton Millennium Hotel and I will not be returning. Do better Hilton.

Great hotel! Excellent location right near the UN and the river. (HIghly recommend taking a tour of the UN. Extraordinary work they do). The hotel has a handy cafe in the lobby for coffee and quick eats. The rooms were clean and roomy, and the bathroom was very nice. The conditioner they gave actually made my hair feel great. The staff really made a difference in our stay. Frank, Ainsley, and Joey were some - but most everyone was just lovely. We felt safe and comfortable, and I would definitely go back to this hotel. [Cons - Very overpriced food, did not answer the phones when I rang to the lobby, no room service.]

--on the whole the hotel is good to very good in some respects. I found the front desk and the housekeeping staff to be very helpful for example. My room view is beautiful and this hotel is perfectly located for where I need to go this week. --what causes me to give this a 3.5, rounded down to three since there are no half scores is: A. one of the front lobby people harassed my husband asking him what he was doing standing around. Now, my husband is an extremely well dressed, professional Black man who also happens to be a world traveler. I know racism is a thing but this is an international hotel so they really should have a better approach to people who may be guests or may have business at the hotel. My husband had to speak back sharply to get the person to get away from him. B. the predatory nature of the "resort fee" and the related food service. I must acknowledge the person who checked us in did seem to thoroughly explain that I got a $30 ($35? The restaurant staff seem to think it was lower ) credit per night. He also mentioned that it did not accumulate, so it operates on a use it or lose it principle. It's annoying, however, to be stuck with a mandatory charge like this in a big city. Also, though I appreciate that this a relatively upscale venue, prices of everything were outrageous. And in the little food shop NO prices are displayed. Each time I shopped there I was met with fresh surprise at the charges, even for things I bought more than once. Every opportunity to gouge was taken, including tonight when I asked for shrimp with my salad ($11) and got charged $24 for a garlic shrimp dish that was served instead. I could've argued and challenged the bill, however I'd had a tiring day after tiring week and I just didn't feel like it. Honestly I shouldn't have to do this kind of nitpicking at every place food and drink are sold in this hotel. C. While the view is very beautiful and the room was large, the carpeting is stained and dated and it needs new windows, since the ones in there don't seal properly which make achieving the right temperature hard. There was a grimy, beat up old mini refrigerator (looks like something a person might've taken to college back in the 90s) sitting askew in the corner visible as soon as you enter the room, and an unplugged old minibar fridge that needs to be removed, and somewhat stained, tired and lumpy couch. These are not items that you would find in a "luxury" space.

I would give 5 stars to the concierge. They were super friendly and welcoming. The rooms are out dated and although the room was clean it just seemed a bit dusty and old since it's old. I would expect better for a Hilton. The view isn't bad at all! Actually quite beautiful! Overall good experience.

I've stayed here many times over the last 4 years and have to say this is by far the worst customer service (or lack of) experience yet! Granted, the reception desk has always seemed beyond cold! The experience today made outside feel like a balmy 78! Apparently one side of the hotel (the side I prefer) is currently being renovated. No apologies. No "let me see what I can do", just "this is it and you can cancel your second night if you want." My shocked reply "I've already booked it!!" She says "you can try to cancel." In other words: "we could care less if you stay here or not so please go away because we have better things to do!" Which is the total attitude at the desk. There's also apparently no longer any ice machines in the hotel at all!! I'm sure that will be blamed on covid as well. The towels are like sandpaper! Such a shame. I've said for years that this was my favorite hotel because of the location, room size and views but this trip has ruined it for me. I'm sure covid will also provide an excuse for certain amenities not being accessible. I won't be staying here in the future and oh I'm all too aware Millennium Hilton One U.N. Plaza, YOU DON'T CARE!!! Welcome to the epitome of traditional New York City "hospitality"!!

My cousins hosted a "Galentines Day" event in one of the rooms here in early February. I must say, although my stay was pretty short here, I was pleased with the location and cleanliness of the hotel. Located in the heart of Midtown where you have great view of the "Pepsi cola" sign. Commuting here from Brooklyn via cab took about 25 minutes max. The room was nice and cozy. All of the essentials were in the room including hangers, soap, body wash, a blow dryer, etc. It would've been nice to be greeted upon arrival. I essentially found my way to the elevators on my own. Your room key card is required to operate the elevator which is a great touch as far as security/protection is concerned.

Had a great experience here! Hotel staff were super friendly and helpful from the moment we arrived. Hotel was clean and maintained and so was the room. We booked a king corner room and it was fantastic. 36th floor had amazing views of the Empire Stare building, The Chrysler building and the East River. Great location for walking and close enough the heart of Times Square if you choose. Not sure why there are many bad reviews?? I enjoyed my stay and will 100% stay here again.

Great hotel! Big clean rooms with great service and a good location. Highly recommend.

3 words- NO ICE MACHINES! Do not stay here. You will be very disappointed with your accommodations. Maybe the upgraded rooms are better but there is still no ice. You have to pay for ice in their little convenience store. Pictures by the hotel are misrepresented.

Had an awesome stay here! This is my 4th time staying here because it's only a 15 min walk from grand central and there are a ton of bars and restaurants within walking distance. The rooms are clean and tidy, and always nice and cold. My only complaint this time around was that front desk said they only offer water to members even though I've gotten water every other time, and I even asked if I could purchase it because I was that thirsty and he still said no. It was too late to walk to a duane reade so I ended up drinking from the sink.

Times Square hotels swing in a vast spectrum on quality, convenience, and price. The Millennium Hilton is a solid place with the service you would expect from Hilton professionals. The room I had was on the small side, but it was a pleasant and memorable stay.

I purposely booked the king corner room with Cityview, which was ALOT of money. I splurged, because I wanted to have a really nice room for myself. Spoke with the gal when I checked in and she said "because of Priceline, the pictures are different" and was trying to tell me that it didn't have floor ceiling windows, as shown in the pictures Advertised. The pictures on THEIR website show it as well as Priceline show floor to ceiling windows, which is why I didn't get the basic room and spent more money to get the corner room- especially for that. Finally get to my room and one window is fine. The other, is a bay window which one makes it it really dirty because the dirt and streaks all over the slanted windows plus it obstructs the view of the skyline - which was the whole point of this extra spurge. Went down to see if possibly could switch rooms and the lady went to go get the manager and it ended up being the lady from the morning saying remember what I told you about Priceline??? And was being so loud and embarrassing me in front of the whole lobby, I wasn't being rude or starting conflict or anything. I just really wanted to get what I paid for because the bay window is not it but obviously she didn't care. We were talking in circles and she said "we can't play around with rooms" ok. Just unprofessional. Idk. Room was a whole lot of extra money spent for nothing.

My review will be short and simple since I wasn't fortunate enough to access all the hotel's amenities due to COVID-19. They're currently not giving out bottled water, and even as a Diamond member, I did not receive my welcome amenity upon arrival. However, the view I had of the East river made up for it. My room was adorable! The closet had enough ample room to fit 2 luggage's worth of clothes and the bathroom mirror had the best lighting. My stay was on a weekend, therefore the hotel was busier than usual. There was steady traffic even with 3 elevators in service. There was a lot going on and a couple people seemed to be giving the front desk staff a hard time. Side note: I think we all should be mindful of how we're treating others. We don't know what anyone is going through, especially in times like these, therefore, be mindful of how you speak and treat others. Anyway, if you're visiting New York for the first time, I suggest booking in this area, as opposed to the rambunctious side of Times Square. Midtown East is much more quieter, close to the Chrysler Building, Rockefeller Center, and Upper East Side. 5/5 for my stay.

I paid over $800 for 2 nights in room 3040. The Huntington. I have pictures to prove the outdated hotel room. The refrigerator is an old wine cooler. It does not keep food very cold. We did find a large dried up roach when we pulled out the couch but we left it on the table and the staff removed it when they did daily housekeeping. The couch has stains and when pulling out to make a bed it has stains on sheets. Carpet is torn and worn and area of strains as well. Coffee table looks "chewed on my a animal".

It's our first time to visit New York City. We checked in way earlier before the check-in time but the kind manager Barrry helped us a lot to get int earlier with pleasant manner. The very first impression of New York is already great thanks to him. Plus he assigned this room with fantastic view.

I can't say I quite enjoyed my stay here. I had issues with my thermostat and a broken safety latch in my room. The view was pretty cool and the square footage for them room is nice compared to other NYC hotels. I enjoyed Malta, the dog that works there and the staff in the Illy cafe. The entrance is classy, but the rooms are outdated and bland. I wouldn't stay here again. The ambiance isn't my vibe.

Terrible hotel! At check in they surprised us with a $30 dollars a day "urban destination fee." We were not told about this before hand. It seemed like a scam. The staff at check in and the waiter in the restaurant were very rude. The rooms had a tiny fridge that you could barely fit anything in. There was no ice machine in the hotel. No microwave any place to reheat food. I could go on. Nothing really was good about the hotel.

Stayed here 5 months ago and have been a returning customer for the last 3 years. Best hotel in New York, when I'm there I have also had guests stay there and they have never complained about their rooms. I am coming back next week for 5 days for my birthday and where else would I choose to stay other than here!! I always book and get the west tower corner rooms, last time they did make a mistake and put me on the other side but Avery from the concierge sorted this very quickly. Only downside was it was not on a higher viewpoint. I look forward to coming back on the 22nd and this time round I can not wait to show the views, cleanliness etc with another guest sharing with me. See you and your amazing team soon!!!