Sakinah T.
Google
Firstly, the quality of the food I received was extremely poor. The meal lacked freshness and flavor, I ordered jollof rice and stew chicken. The jollof tasted old and greasy like it was days old rice being reheated. There was no stew chicken. Literally fried chicken with sauce in a small container very disappointing …it tasted like it was in the fridge for days and overheated in the microwave. My husband ordered Crain Crain with fufu. The Waitress bought the Crain Crain with rice. When he corrected her she bought the fufu which was so hard in the middle he stuck his fork through it. She replaced it and it tased off. Earlier I saw the “chef” walk to one of the fridges (wearing blue gloves…. Which for me is not good hygiene practice as you should remove your gloves when leaving the kitchen especially as I saw you touching the handrail. Not sure if you even changed your gloves) which could explain why the food tasted like it had been in the fridge for far too long. I expect when coming to a restaurant to have fresh flavoured food. The food did not meet the standard I have come to expect from here. It was a thoroughly disappointing dining experience. Literally put a damper on our anniversary lunch.
Secondly, the customer service was unsatisfactory. I found the staff to be unhelpful. when I tried to raise concerns about my order about my meal tasting horrible she took the plate away and dismissed me. This lack of courtesy and professionalism added to the overall frustration of the experience.
Most concerning, however, is that I was charged for a meal that I did not eat. When I mentioned to her that I did not eat the meal I was being charged for she mentioned she could not take it off the bill. After going back and forth she called her manager and the finally removed it from the billI.
I hope you take this feedback seriously and take steps to improve both your food quality and customer service.