Suzzy M.
Yelp
Just came home from bachelorette, and I gotta say this place has been weighing heavy on my mind due to the customer service and all around misleading information about this bar. I get it, it's vegas, but there were a lot of details I wish were disclosed before we walked in. Basic package $25 just gets you in with a standard parka and gloves - $50 gets you a standard parka, gloves, two drinks - Final package $75 gets you the "nice" fur parkas, gloves, two drinks, a beanie to take home, a photo of your group.
My cons:
*The nice parkas they have by the register are fun patterns, fun colors VERY appealing and exciting to picture yourself wearing in an ice bar BUT what they don't tell you is those are just display and the "fur ones" are just black and white options. We specifically chose the larger package due to the neon parkas being displayed on a hanging rack near the front entrance. When explaining the packages they even point and talk about how those parkas are the nice parkas in the $75 package!
*The larger packages are pushed because they say " the drinks inside are even more expensive! So don't do the little package, the larger packages are sooo worth it because it includes drinks" WRONG yes they have a few expensive drinks but they also have $5-$8 drinks too, $5 shots. Soooo my $25 package and two shots is still cheaper than the second package they offer at $50....the main drinks are watered down, zero buzz off two drinks. Very sugary, you're better off with the small package and a few shots.
* The jackets that come with the $25-$50 package...have fake pockets! No pockets WTH. The lines for the pockets are there on the jacket but they're sewn shut. We had an issue with the buttons being missing too! I had to return my jacket THREE TIMES to get a jacket with ALL the buttons still in tact. One of our fur coats ($75 jacket) also had button issues. With a bar that makes this much money you'd think they have WORKING jackets.
* We had a photographer going around, she had mentioned we needed to be out for a wedding that was coming in and she was warning us. And we were like wait what? We just dropped around $200 to be in here and we're told at the register we could stay as long as we wanted hence why we paid $200 because we didn't want to feel rushed. She mentioned ohhhh sorry usually guests only last 40 minutes.....we lasted an hour and 20minutes.....so we felt scammed that that information was not given to us when we paid, we would've just came at another time.
* Larger packages you receive a free beanie to take home, they have these cute bear ones that we couldn't touch or try on to make sure they fit, we were told once we touch them we have to pay for them. I have an average head, and I mention the bear ones looked oddly small, she let me know in confidence multiple times they were adult sizing and that everything is catered to adults. Heads up THEY ARE IN FACT kids sizing lol found that out after we bought it and touched it and was not able to exchange it or return it.
* Large package comes with a photo. We thought for $75 it would be printed
* The female hosts, rude, pushy, one girl made it seem like an exhausting task to walk us back and get us geared up, she made us feel dumb for asking questions about the coats and bathrooms, she just constantly kept staring blankly at us. She takes you back to do a "photo booth" style photo, rushes you through it. We didn't get to see the photos and she just clicked the button where it took three photos with three different vegas style backgrounds (like a photo booth) but we weren't aloud to see or approve them or see if we blinked and she just pushed us through. They made me feel awful when I had to keep coming back for a new coat due to missing buttons and even made a comment stating "what do I expect with the smaller package coats, that's why you should get the fur ones" it was really embarrassing that she said that in front of a group of strangers. Once inside though the male bartender was very sweet and lovely.
Overall neat bar (I mean you're in ice) everything is ice except the floor and ceiling. Music was good, nothing to do in there, and honestly a lot smaller than I expected. I thought there would be more of a party vibe, they advertise the large penguins walking around and a party atmosphere, games, but no party and no penguins and no games....just ice, broken parkas and watered down drinks
We won't be back, one and done type spot. I wouldn't recommend it, too many misleading things for the price you pay. Just go to the snow and get drunk at a ski lodge. OR get drinks at Prohibition next door (their drinks were strong and sooo tasty!) then walk to ice bar for the basic package just for the experience and then never go back haha