Katie S.
Yelp
Service: some of the most urgent and effective service I've ever received, rivals some premiere NYC hotels. What is most impressive though is the employees seem genuinely proud to be here and happy to help. Troy delivered our room service from cottage (part of property but not in our building) came in 15 minutes and with a smile. April servicing the 6th floor housekeeping was available, attentive, and lovely. For those who dock their review over the 8% service charge #1 read your bill #2 these people are very good at what they do and deserve more than 8%. I constantly saw employees (non-invasively) cleaning and tidying; one time the elevator opened and one of the staff members in a black blazer was shining the interior elevator stainless steel features.
Also impressive is how *every* team member from front desk, to spa, to pool technician, to house keeping, to managers, to wait staff, etc are all exceptional.
Food: The View - restaurant attached to property was great for breakfast. Demir was also exceptional, and again seemed genuinely happy to be there. I appreciated how all members of the staff (maître d, owners, servers, busers) were equally present and eager to help. The Cottage - across the street, such a nice cozy spot out of the center of downtown, can really appreciate the view.
Amenities: as I said to Tony in the pool/hottub I have no clue how they keep an indoor, warm, wet climate so clean. Zero mold. Zero rotting of the wood items. So impressive. Not a big indoor pool fan but as a mom, I appreciate the joy it brings to kids and families and what a great option to break up your day without needing to leave the property.
Decor: the people reviewing negatively about the dated decor cracks me up. I agree there are some carpets and decor features that are dated and as someone who was here just for a wedding sure, not my favorite. But from my convos and observations the bulk of their clientele are repeat customers who adore the traditional and familiar decor. The really neat historic photos & memorabilia also clearly stamp that this IS the vibe they're going for. And nothing is "dated" that negatively impacts your experience; tv, windows, bathroom, kitchenettes, all updated. This place has so much history and families who value their traditions, I appreciate & respect that. And the lobby (here at Christmas time) is absolutely charming.
One final note, I read reviews of this place before coming and the managers named 9000x to just tell them the feedback and they'll fix it. Then I checked in and there was a clear and easy to fill out review card. This place clearly wants to please and do right by their customers which I also really respect.