Terrance S.
Yelp
I really love the food here and love the location. However, throughout the pandemic the customer service has been some of the worst and rude that I have experienced, even while "trying" to support them through these hard times. From calling regarding seating, to stopping by randomly, to simply trying to gain clarity on how to gain seating or what is available, they have been extremely rude and difficult.
I understand the stress put on some of our favorite spots, but trying to rationalize spending my money with businesses that seem to not appreciate the patronage is hard to stomach.
From my wife calling and getting the worst attitude while simply asking about indoor or patio seating, to stopping by randomly today alone and seeing seating available, while asking the host are seats available, and them conveying the only way to dine inside is by reservation.
I check reservation system which is Resy, and the next available reservation at 1:30pm happens to be 2:00pm. I make the reservation all while seeing there are tables available and ask the host "if my reservation is at 2pm and you have seats available, will I need to wait til 2pm?". His answer with no hesitation is "yes, your reservation is at 2pm".
I don't mind waiting, but the overall rudeness, lack of attention to the customer, and the fact that seats were available and they wouldn't even consider seating me early. What's also bothers me, is that my wife and I have chosen to support certain spots that we love that we see are dramatically impacted by Covid and dining restrictions. However, this same attitude isn't reciprocated by the restaurant of being appreciative of that loyalty and dedication.
Typically I would simply be patient and understanding, and even tolerant of the rudeness, but today I chose to not give one of my favorite Portland restaurants my money, as I watched them also treat the DoorDash pickup guy with the same rudeness and terrible customer service.
I love the food, ambiance, location, beverages, and more, but I want to feel welcomed and appreciated. I even tried to address the bad service and make the server aware that I've been a long time customer during Covid, and my family
Has attempted to support Miss Delta through these trying times.
Hopefully they can address this.