Felishia True
Google
A Disheartening Experience at a Former Favorite
My husband and I recently visited this restaurant to celebrate our pregnancy. I've dined here many times before and have always had exceptional service, so I was looking forward to another great experience. Unfortunately, this visit was deeply disappointing and upsetting.
To give some context, I am white and my husband is Black. In all my previous visits, I’ve come with white friends—and never had an issue. This time, things felt markedly different.
We waited around 15 minutes before our server even acknowledged us. When I asked about one of the drinks on the menu, she described it as “strawberry, sweet, and creamy.” We went ahead and ordered both drinks and our food at the same time. However, when my drink finally arrived 15–20 minutes later, it had a pepper rim and was extremely strong—nothing like what was described. My husband’s bourbon was oddly served in a tall flute glass. I even had him taste my drink to make sure it contained alcohol because it was so off.
When I told the server it wasn’t what I expected, she took it back to the bar and returned with the exact same drink, saying, “This is what you ordered. If you wanted something creamier, we have other options on the menu.” I reminded her that I had asked beforehand and was told it would be sweet and creamy. Eventually, she brought me a cranberry juice instead.
At that point, I asked for bread and was told it would cost $4 unless we were ordering food. I reminded her we had already placed our food order—only for her to realize she had completely forgotten to send it to the kitchen. She walked off, came back with bread, and didn’t offer any apology.
We waited a full hour from when we sat down before receiving our food—and it wasn’t even brought by our server. She didn’t check in on us until we were nearly finished. I had to ask for a box and later flag her down again to get the bill.
What made this worse was watching her provide attentive, friendly service to other tables nearby, especially to the guests right next to us. She seemed overwhelmed, but it was clear she was prioritizing other patrons while neglecting our table.
Given how wonderful this restaurant has been in the past, this experience was heartbreaking. The only difference this time was that I was with my Black husband. It’s painful to think that may have influenced how we were treated—but after what we experienced, I can’t ignore the possibility.
I will not be returning, and I can’t in good conscience recommend this restaurant to others. No one should be made to feel unwelcome or overlooked, especially in a place that once felt so inviting.