Modera Belmont

My experience at Modera Belmont has been extremely difficult and unsafe. Despite repeated requests for disability accommodations, we were not provided adequate solutions. Our apartment and common areas were impacted by flooding, biohazards, security failures, and harassment from other residents. Multiple incident reports went unanswered, and several situations escalated to police reports being filed. Photos attached show: – A soiled mattress abandoned in the trash room – A biohazard cleanup left in the hallway outside units – Shattered glass at a building exit door – Trash and recycling bins blocking a main hallway Conditions became so unsafe that we had no choice but to seek alternative housing at our own expense. We also documented harm to our health and our service animals, with medical providers confirming the need for accommodations. Management did not follow through. I am sharing this review so others are aware of the conditions we experienced, and to highlight the importance of safe housing and reasonable accommodations for tenants with disabilities. Updating this review to add: Before signing a lease with Mill Creek Residential (including Modera Belmont), I strongly recommend reviewing their BBB complaint history. You’ll find multiple unresolved cases involving tenant displacement, ignored safety reports, and failures to address serious issues. It’s worth doing your research, because the issues go far beyond what they advertise.

Modera Belmont is such a beautiful apartment complex with a stellar team! Shout out to Katie in particular, who I communicated with throughout the process. I was coming in from out of town for a tour and Katie was so accommodating. She allowed my dad and I to self tour while the team went to a meeting. I told Katie what I was looking for in an apartment and when my dad and I opened the door to the unit we both looked at each other and said, “Yeah, this is it.” The amenities were incredible as well. Katie kindly answered all of my questions, the communication and care was truly top notch. Although I unfortunately ended up going with a different apartment complex for the time being, I will definitely be making Modera Belmont my next home if I decide to stay in Portland another year! The layout, amenities, and caring staff is all anyone could wish for when looking for an apartment. I would recommend anyone looking for an apartment to stop here. You will instantly love it.

Modera Belmont is in a great location with easy access to restaurants, shops, and transit. The building is clean and modern with well kept interiors and comfortable shared areas. The on site team is friendly, responsive, and always ready to help. It’s a solid option for anyone who wants convenience and quality without fuss.

This location is so prime and the staff here was so great! Very friendly, attentive, and prompt with responses. I worked with Katie and she was super helpful with helping me find my apartment, but also not making me feel pressured at all to rent here. The manager Amber is also great, so there’s clearly just a healthy culture at this complex. (: They all emphasized to me to remember that my home needs to be what pulls my heart the most, so even though I didn’t end up renting the spot (mainly just because the balcony for the studio was just smaller than I wanted) I would highly recommend this place to anyone searching.

I recently toured Modera Belmont and had a fantastic experience, thanks in large part to Maggie. From start to finish, everything was smooth—even though I booked the tour last minute the night before. Katie was super accommodating in making it happen, and when I showed up 45 minutes early, it was no problem at all. Maggie was incredibly welcoming and went far beyond simply listing amenities. She offered thoughtful insight into which features residents actually use and enjoy, and explained why. She spoke from the perspective of what it’s really like to live there, giving a balanced and honest overview of both the pros and trade-offs. What really stood out was her follow-up. Maggie sent a detailed email tailored to what I had asked about during the tour, even including extra information I hadn’t thought to request. It was clear she listened and genuinely cared about helping me make an informed decision. If you're considering Modera Belmont, I highly recommend connecting with Maggie. She made the whole experience personal, informative, and refreshingly easy.

I wanted to take a moment to tell the world how great the staff is at 685 SE Belmont Street. I have lived in this building for a year and it feels like the community/apartment living experience I have always wanted. I moved from San Francisco, which I was there for 30 years. I moved here to be close to my brother and parents. I didn’t know anyone or have any close friends in Portland when I moved here a year ago. The transition has been at times hard and lonely. But the staff or as I now call them my friends, Amber, Katie, Maggie, Ryan & Kallista has made this last year fly by and not as lonely. As with any community apartment living, there are times when the staff gets involved in one’s life. Here are some examples: I work from home, so my daily ritual is to go downstairs to the free coffee machine (Double Mocha Espresso, with a Vanilla Flavor Boost with Extra Mill please) and to say hello to Maggie, Katie & Amber. They always say hello and ask how I am. It’s genuine, loving and authentic. That personal interaction is better than any antidepressant on the market! Over the last year, this tiny aspect of Belmont Living has made a huge personal impact on my well being. Thank you, thank you & thank you! Any maintenance issue I’ve had with my apartment or move made to a different floor, Ryan & Kallista were proactive, respectful, excellent problem solvers, efficient, funny and they always say hello in the halls and even outside in the real world! I call them the dynamic duo. They didn’t laugh when I couldn’t work my ice maker or when some parts to my dishwasher disappeared. Now I have ice and clean dishes!! They both really care about the variety of characters (me included) that live in our building and that is something not everyone in this world has the ability to do. So nice, so real and so valuable to our Belmont community. Katie & Maggie. Another dynamic duo that makes living here so fabulous! Professionally, the follow the rules, are hard workers, creative with planning and executing all the events, both engage with the DIVERSE community with respect, both are always there for anyone who needs help or has questions and their temperament is always appropriate and professional. They also have huge hearts, big laughs and warmth for the visitors, tenants, people interested in living here checking out the building. The energy/vibe they give out, is key to setting the vibe of the first floor lobby. They are the first faces you see when entering the building! They both have gone above and beyond in their roles and should be recognized for their commitment to our building. And now the Queen Bee Property Manager Amber. Saved the best for last. The first time I met Amber I instantly felt the care, love and dedication she has for the Belmont community. I have seen first hand how she has handled very difficult and challenging tenant issues with empathy, professionalism, kindness, and with authority. I love that Amber waves from her office every time I come downstairs to the lobby or when entering the building. Her door is always open for a chat about the building, tenants, any issue really. She checks in on me when she feels something is off. Not all property managers do that, and I know I’m not the only one she does that for in the building. Everyone brings their own issues to her, which must be very difficult at times. Her commitment to improving safety within our building has been challenging and I applaud her leadership in the last months to make changes. They may not happen overnight, but I always know she and the entire staff are doing many things behind closed doors for us. Thank you Amber for making my first year in Portland and living here at 685 SE Belmont such a wonderful experience!! Oh and the community events put on by Amber, Katie, Ryan, Maggie and Kallista have been a blast!!! So creative and it really builds a stronger living community. Paint Night, BINGO & Pizza, Continental Breakfast, Holiday Party, Doughnut Mornings, Bar-B-Q party, soon to be Belmont Talent Show….❤️

I’m navigating a challenging life transition and feel lucky to have found Modera Belmont. I absolutely love my new home, the community amenities and the neighborhood. But what really sealed the deal and made me feel confident in my choice was the front desk staff. Katie, in particular, is who I’ve worked with most and is the absolute best. But Maggie and the rest of the team are also wonderful. I’m very happy with my decision to live at Modera Belmont!

Maggie is a wonderful leasing agent. She never made us feel like we were bothering her (even though I called a bunch). She is very nice and knowledgeable. The apartment community itself is beautiful, with wonderful amenities.

I'm not typically one to leave reviews but sometimes it's necessary... the management at Modera Belmont is stellar. Real people, super supportive and helpful, the building is so well kept... can't find one thing to complain about! And as far as a home, I really like living here. My apartment is beautiful and has a great layout. I get so much light, the plants are thriving. The people in the building are perfect IMO (very friendly, tons of adorable dogs, but nobody is like intrusive or trying to be your new best friend). And this is a weird thing to say but the community spaces are great! There's VR, a movie room with an insane amount of comfortable seating, a game room, and a lovely living room/kitchen style hosting space (my waffle brunches are loving this one!) So yeah, kind of had to come in and leave a review. If you're looking to move into an apartment and they have an opening, definitely give it a tour :)

I've lived here for over 3 years and felt inclined to share a review, after hearing some friend's complaints from their non-Modera apartment buildings. This place is truly a treasure, the staff has always been incredibly helpful and friendly. It's a joy to pass through the lobby during business hours. Residents always seem so happy, the building is clean, communication from management is prompt & thorough, and staff goes above and beyond to make residents feel supported and appreciated. Not to mention, the homes are beautifully and if you're lucky enough to snag a balcony like myself, they are HUGE! Every time I consider moving to purchase a home, I remind myself how affordable and easy it is to live here, and sign another year ! Thank you, Modera Belmont team!

I was Modera Belmont the other day and I just wanted to say that the building was fantastic. The staff was friendly and welcoming. The VR room was amazing!

Beautiful apartments come with everything you need. Lovely balcony would recommend these apartments to anyone that is interested.

If you're debating between Modera Belmont and another building, skip down to read "service" and become my neighbor. I recently moved back to Portland from Washington, DC after four years away and was surprised by how many new apartment buildings had sprung up. While looking for apartments in Portland, I saw at about 20 studio / one bedroom units in 11 buildings (prices ranging from $1700-$1100) on the Eastside between Burnside and Division. I still had four showings scheduled when I visited Grant at Modera Belmont, and was immediately struck by the value offered: Community Spaces - Outdoor Space: Great top floor deck with grills and lounge chairs; ground level gated courtyard - Logistics: digital package concierge and mailroom - Gym: screens for streaming workouts, equipment, and a barre - Living Space: a community lounge and demo kitchen with professional-quality appliances; a game room with pinball machine, arcade games, pool table and darts, and a VR theatre. Other Amenities - Valet Trash: You know when you get excited about something dull and realize you're "an adult?" In this building there's an included service where you just put your trash / recycling outside your door each night...and it just disappears. Adulting Magic. - There is a fancy little coffee machine in the lobby brewing free lattes. - Apparently on Friday they're serving free beer and Sizzle pie?! Units - Floor plans: maximize the space in their studio and open one-bedroom layouts - Finishes: full-sized appliances, including quiet and efficient washer, dryers, and dishwashers; high-quality soft close drawers / cabinets, generous storage in kitchen and bathroom - Utilities: pre-wired for fibersphere internet ($40/m), or century link cable / internet; everything else except electricity is billed through the building online and you can set up autopay. - Price: with confidence, these are a better value than comp units in neighboring buildings, especially if you're looking for something with a lot of amenities. Location - Public transportation: you're on several bus lines, the street car A/B loop, there's often a ReachNow car within three blocks - Dining / Entertainment: You're walking distance from 6 breweries, the Hawthorne food carts, Taqueria Nueve, Rum Club, Dig a Pony, Kachka, Market of Choice, Water Ave Coffee etc. Service - Leasing: after signing a lease at the Modera, I needed to fly back to DC and work for a week. The leasing agent, Grant, was able to get all of my paperwork handled that day and even provided pro-rated parking so I had somewhere safe to leave my car (which was stuffed with my personal items). - Move In: When furniture and boxes started to arrive while I was still 3000 miles away, and Grant and Daunte were nice enough to sign for and stash some of the boxes--one even made its way into the unit. Picking up and moving across the country is rough but thanks to the Mill Creek staff, it went so smoothly! - Service Requests: When I had an issue with a light, PJ had an electrician there the next day. Despite it only being a minor issue and only one light that was out, Daunte and Grant brought up lamps from the show unit downstairs. Unreal.

Hey, we just moved in and we are pretty satisfied with our decision. We selected this place after looking at one other place- decided based on the great, cheerful and helpful staff. Place has a outdoor patio, party room, game room, huge gym and we might use some of those but what made it easy to pick this place was a garage with roomy spaces so you can actually open your doors after you park, assigned spaces, equally roomy elevators, in-unit washers and dryer, full-sized stove, fridge, microwave, big windows that actually open. Other nice features are lots of restaurants, a decent grocery and a hardware store in walking distance, streetcar is within a block or two. All nice things but it's the staff that made us select this place.

Summary: it's a beautiful property in a great location, but mismanagement and poor behavior by other residents ruin the experience. The good: The building is of fairly new construction and the property is well-maintained. The overall appearance is lovely. Excellent work is done by the maintenance team, John and Frank, under some thankless conditions (more on those below). The efficiency of the leasing process is also amazing. I worked with Emily on this and she was fabulous. Leasing here was the most painless experience I have ever had anywhere. The courtyard is serene and lovely. The rooftop area is beautiful. There are self-serve package lockers, a gym, and other amenities that I can't say I've really used during the pandemic, but which seem nice. The bad: Management makes no effort to rein in the behavior of some of the building's residents, and some of that behavior is just vile. - The trash/recycling rooms on each floor are diligently cleaned daily by the maintenance folks, but within an hour, entitled children in adult bodies have wrecked them again. There are whole, unbroken-down shipping boxes being crammed into the recycling containers; garbage bags thrown on the floor because placing them in the chute was too hard; food-encrusted pizza boxes placed on top of an overflowing recycling bin; mystery liquids on the floor; trash that escaped the bag; and so on. - In the halls, you can luxuriate in the smell of dog urine that no dog owner here ever seems to feel responsible for cleaning up; and that's if it's a lucky day and there isn't actual solid waste for you to dodge. This is not the fault of the cleaning crew, who do great work and vacuum the halls once a week, every week. - The other thing you can do in the halls is pretend that you're still living in the dorms, and shout drunkenly at your friend(s) as they walk down the hall no more than six inches away from you. This is a popular nightly activity! - Once you have decided to call it a night, on your way in, why not try stuffing your enormous bag of partially eaten McDonald's halfway into the small opening of the courtyard trash can, so that no one else can use that bin for the rest of the week? But what really makes this a solid 2-star living experience is that for nearly a year now, I have been kept awake Sunday and Monday nights by a neighbor who plays bass-heavy music through a powerful subwoofer until 3 or 4 in the morning. That actually makes it a 0-star experience, but I'll add back 2 for the building and (most of) the staff. I have sought help from the manager for this problem on a couple of occasions. The last email I sent went unanswered. Before that, I was assured by the manager that she had "sent some links" to my neighbor for products that might help reduce the noise. While whatever-these-products-were may have reduced the noise a little, they've done nothing to stop the vibration. Maybe my neighbor feels helped. I certainly don't. It remains a problem because if enough time goes by without my banging on the wall, she turns it up. So either I can feel like a jerk and maybe get some sleep, or I can listen to THUMP-THUMP-THUMP-THUMP-THUMP-THUMP-THUMP-THUMP-THUMP all night long. Like now, for instance, when it has awakened me from a sound sleep at 2:37 a.m. and is literally rattling the window pane in my room. I can't wait until my lease is up. I stayed at my last place for 5 years because the manager there kept everything and everyone in harmony. She accomplished that on a 72-unit property by herself, with only one maintenance worker to assist, and she was so nice about it. She would never ignore a resident if there was a problem. Mill Creek Residential, the managers of this property, meanwhile claim that "Our mission is to create meaningful relationships and extraordinary places." I suppose. The relationship I have with this company is that I MEAN never to do business with them again, and the EXTRAORDINARY thing about this place is that they can charge as much as they do to provide their tenants the average dorm living experience.

The building/design of the apartments at Modera are so sleek and modern, perfect for anyone! The staff is also incredibly friendly and really cares about the people that they interact with, and that was really great to see and to experience. I was given an excellent tour of Modera, and I recommend it to anyone looking for an apartment in the Portland area. Their website is also very well kept and easy to navigate, and they have virtual tours available as well.

Toured here a couple weeks ago and had really positive experiences with the staff. All super friendly, answered *all* my questions. The kitchens are GORGEOUS, huge closets, balconies are always a plus, and the location?! They also totally loved on my boxer pup which was great to see. Hoping to move in this fall with the 6 weeks free!!!

Toured this beautiful building and I was so impressed. Modern all around and grounds are well maintained. Staff was so polite, welcoming, friendly and helpful. Answered all my questions about location and amenities.

This property is great all round. The location is convenient, super close to DT, had bars and restaurants literally all around it and a nice supermarket three blocks away. The Property Management Team is absolutely amazing. They are courteous, helpful and very responsive. I've worked with Grant and Daunte during my move process and they made us very smooth and seamless. The apartment building is brand new with great appliance and great amenities. This is comfortable urban living!

My husband first checked out Modera Belmont at the end of November when the building was still under heavy construction. We had taken a tour of another comparable building near the river in SE, but even while under construction, Modera Belmont blew the competition out of the water. Grant helped us with our application and answered all of our questions at the drop of a hat. We were lucky to be some of the first occupants in the building and everyone downstairs welcomed us and our two dogs warmly. We love the amenities and have already enjoyed the grills and fire pit on the roof. The gym is awesome! There are cold eucalyptus towels for your post-workout and an array of cardio and weight machines along with a barre! We have lived in new buildings before but you can tell that a lot of thought was put into this community. Some of my favorite features of our home are the soft close cabinets and drawers, the BIG kitchen sink and full-sized appliances. So far we are extremely happy with our new home!

Long story short, we had a subpar experience with the first leasing consultant at the Modera who set wrong expectations about many things (I'll keep it vague since this isn't important in this 5-star review). This was disappointing since my partner and I fell in love with the building, the area, and the unit we wanted to move in to. Grant turned everything around. We can tell that he cares a lot about our experience and wanted to make it better. Ever since Grant took over, he's been extremely responsive to all of our emails with various questions and concerns. Needless to say, we now have zero concerns about moving into the Modera. Grant went above and beyond to ensure that we would have a great experience moving in. Although I'm writing this review without actually living in the apartment yet, it already deserves 5-stars for customer service. We are so excited to make Modera our home.

It's an OK location !! The constitution is poor the windows leak. I either have an elephant living above or they are building an extra room.. you can hear breath they take. Street noice is horrible you hear Waac Break each horn. Homeless are always entering garage for the trash - very sketchy... signed a 1 year lease and it already feels like 100 years can't wait to give notice

This place is great and the ammeneties are awesome. Grant took care of me and helped me through the entire process and I'd totally recommend him. The rooms are beautiful, there's gigabit fiber, and a ton of awesome places next door (Modern Times ahoy!). Would recommend!

This by and far the best place have ever lived! The staff has been incredibly friendly, helpful, and reliable. Something that I've not been able to expect from buildings I've lived in in the past. The location of the building itself is fantastic! Right in the heart of where all the new breweries in SE are popping up, it's got nearly any food and drink you could want within a 4-block radius, as well as being walking distance to a Market of Choice and Guardian Games. As of writing this, I've been in the building for just over a month, and have had a great experience with all of the in-apartment amenities. Construction is very high quality and despite having a busy intersection right outside of my window have not had any trouble noise pollution. The building also has some ridiculously fantastic amenities, including a VR game-room, an Arcade and Billiards room, and a great entertaining room and rooftop area. There's even in-building trash service, so all I have to do is leave my garbage and recycling outside my door every night! The pricing is about what you'd expect for Portland now days, but still a stellar deal for the location and the fact that it's a new construction. 10/10 - Would move in again.

This review is long overdue. I started looking for an apartment in mid-January and I didn't get any further down my list than the Modera Belmont. I moved in in mid-February and I haven't had a single complaint since. It's by far my favorite place I've ever rented. Grant was amazing during the application process, and Daunte and the rest of the team are as good as it gets at making this place feel like home every day. The building has great amenities, all of my neighbors are polite and friendly, and you can find almost everything you need in the surrounding neighborhood. I highly recommend checking out an apartment in this building if you're looking for a new place, even if you weren't originally looking for something in this neighborhood.

Grant, Daunte, and the maintenance team at Modera Belmont have provided an amazing experience while living here so far. I have been living here for a little over a month and have been blown away by the phenomenal customer service and professionalism the team has. They are extremely responsive if/when we need anything. I love the atmosphere of our building and the location is AMAZING! :)

I Moved to Portland in March and Looked at Modera Belmont as well as a few other buildings. Modera Blew all the other options away. The leasing team I delt with (Grant, Nicole, Daunte) made moving very easy. I did everything over the phone with them. Since moving in I have fallen in love with this building even more. The amenities are great (Game room, Theater room, VR room)....and free coffee in the lobby every morning!

My husband and I moved in February and love it here! The community spaces are by far the best we've seen in the search for an apartment. The apartment itself is modern, spacious and full of light. Everyone in the office is incredibly kind and helpful! Our pup loves new window sun spot overlooking the courtyard. The location is absolutely perfect; close to the market, hardware store and downtown is moments away. Awesome spot

I just moved in a few weeks ago, and I couldn't be more impressed. I moved to Portland completely blind, without ever getting the chance to visit before I relocated for work. So, I knew I would be showing up on a Tuesday with a lot of baggage and no clue about the city. I took a leap of faith and my husband and I put in an application for an apartment here. The pictures looked amazing, other people had good reviews, and I googled the area as much as possible. I have to admit, I was nervous to be moving forward with an apartment I had never seen before but, the leasing staff answered all my questions and were extremely helpful and friendly the whole time. What sold it for me is Anna even had a 15 minute conversation about where the running trails are in coordination with the building. I'm an avid runner and I needed to know I had options nearby! Grant was another leasing agent I worked with and he was extremely helpful!I showered up off the airplane with several bags and Daunte helped me get my life situated and answered any questions I had! The whole staff is amazing here, the building is incredible (and smells nice!!), and the amenities are top shelf. I absolutely love it here and couldn't have asked for a better outcome to flying blind into Portland! Thank you!