MOIA GmbH

What a great service. First of all, it is half the cost of a taxi and/ Uber. The van is spacious and has free WIFI . There are outlets to charge your phone, and you might get to meet a local.

Absolutely trash. Most rides take LONGER than public transport. There is too much waiting time for passengers who apparently forgot they booked a taxi. Price is not justified. Interesting that people can cancel the taxi while the driver is waiting outside. This means multiple stops with waiting time that could’ve been avoided. The point of having such service is to make transport more reliable faster and best case scenario affordable. Failing in each. Embarrassing.

One of the worst customer services ever. They don’t allow little puppies within a close dog transport box and still charge you for it. Upon clarifying with customer service, they were not even able to explain the reason or apologise for the inconvenience. I will never spend my money with this company ever again

I live in Hong Kong, just been out in Hamburg for 2 weeks and have had the opportunity to use MOI repeatedly. I'm suprised about so many negative reviews. Yes, every now and then MOIA is too late. But that's not their fault, it's the result of the disastrous transport policy of the local Hamburg govt. Are you in a mad rush? Then it's better to take a taxi instead of MOIA. MOIA is a ride pooling concept, not a taxi, i.e. you may have to share the journey with other people. My experience: very stylish and clean vehicles, very friendly and interesting drivers and passengers across the board. And around 40% of the price of a taxi. I would be happy if we had a comparable concept in Hong Kong.

Absolute rubbish! Pickup on 2 out of 3 trips through Hamburg were 20-40 min too late, 1 never picked me up but checked me in AND out and charged me!!! Don’t rely on MOIA👎👎👎 They give you a pickup time that sounds good and then delay it again and again!

Best service ever. I want to thank DB for this amazing transportation especially ( handicapped accessible cars) It is nice that they offer a special cars for people who used a wheelchair

Cheaper than a taxi but not really worth it. Chic bus and very safe, but took a while and the driver had to call the central office to find out if we could listen to music on the drive. It wasn’t giving to say the least….

Great service! For the German culture I would guess is a bit tricky because the car makes lots of turns, and in the end is a bit time consuming if you are going to a further point in the city... But its cheap and the car concept/design is nice!