林宜霈 Yipei (Mallory)
Google
We had the pleasure of dining at your restaurant on Saturday at noon. The overall setting and ambiance were excellent—comfortable, well-designed, and refined. The dishes were exquisitely prepared and delicious, and it was evident that the chef put great thought and care into every detail.
However, we regret to say that the service experience did not meet the expectations we had for a restaurant of this caliber.
While we were warmly welcomed and guided to our table by the host, the staff members responsible for taking our order and introducing the menu appeared unapproachable, with expressionless demeanors and a rushed pace of communication. All explanations were provided exclusively in English, without confirming whether we were comfortable with the language. This felt a bit inconsiderate, especially given that we are in Hong Kong—a city where both Cantonese/Mandarin and English are commonly used. Some of the dishes and ingredients were quite unique and not something you come across every day, so clearer and more accessible explanations would have helped a lot. Considering that guests from all over the world may visit your restaurant, it would also be thoughtful if the staff could speak a little more slowly when introducing the menu. In fact, a simple confirmation at the beginning would have easily avoided this awkwardness. My guest and I were not particularly fluent in English, and this created some discomfort. Frankly, it also made me feel that I might not have chosen the most suitable place to host my guest.
Additionally, if this restaurant is Michelin-recognized, a greater level of discretion and respect for guests is expected. Unfortunately, we could clearly sense staff members discussing us during the meal, which was inappropriate and unprofessional. This was particularly evident with the sommelier, whose conduct was noticeably lacking in discretion. Guests who make the effort to visit and give your restaurant an opportunity should be treated with the highest level of respect and care.
Fortunately, after we attempted to communicate our concerns to the staff, we were assisted by pastry chef Christine. Her warm, confident, and highly professional demeanor made a significant difference and truly turned our experience around. She didn’t just introduce the desserts—she thoughtfully walked us through the details of every course we had, providing insights that enhanced our understanding and appreciation of the meal. Her attentiveness, clear communication, and enthusiasm stood out, and her service was the highlight of our visit.
We hope this feedback offers a helpful perspective. I work in the high-end service industry myself, so I really understand how genuine hospitality can shape how a guest feels—sometimes even more than the food itself. Your restaurant clearly has a lot of strengths, and with a bit more attention to the guest experience and consistency in service, I truly believe it could offer something not just memorable, but remarkable.