Kelly O.
Yelp
UPDATE: upping the star count since the management team was responsive and ready to make things right. No need for a refund on my part, but I do appreciate the gesture.
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Eesh, I hate to give anything but love to a small local business, but I think there are better cafes to be found in the neighborhood.
I ordered online ahead, something I commonly do nowadays during the pandemic to avoid needing to wait around inside, and something that tends to work pretty smoothly with other local businesses. But when I got there 15 minutes later, it was like I had just walked up to the cashier and ordered right then, nothing was ready for me. OK, no problem- I saw someone walk out as I walked in, so they were probably busy with that, and we're in a pandemic anyway so patience and understanding is always key. I'm then told that the cupcake flavor I ordered was out- OK, no worries, I'll just pick another one. So, a few minutes waiting inside the tiny space on my coffee and cupcake, and then I was on my way.
Sadly, the cupcake (chocolate cake with vanilla frosting) tasted exactly like a mediocre grocery store cupcake- overly sweet and stiff frosting, bland and crumbly cake, no flavor anywhere. And what was meant to be a mocha, had zero discernable mocha flavor (am guessing they accidentally made a plain latte instead). Not impressed with either the quality of the goods or the overall experience- and there are so many other solid local spots to grab a coffee and a sweet that IMO Monument doesn't really measure up.