Rachel E.
Yelp
Really, really bad.
There is a sign outside that said "Table Service Tues-Sun." It was Monday when we went so, no table service. I assumed there would simply be pickup counter service. We come in & are told by this guy to sit down & come up to the counter to order when we're ready.
I order for us at the counter & paid in cash. I had to ask for a receipt & didn't get my minimal change back, but whatever. After that, we were met with an extremely rude attitude from the guy at the counter. One of our items was sitting in the window so I went to get it, again assuming that there was no table service, just as the sign said. As I get up, he sticks his hand out from behind the counter and loudly says "AHT- I'll bring it, I'll bring it." Literally is yelling. I say, "Sorry, I don't know the protocol here." Don't think he was even listening. Now I'm confused because he was so agitated & because again, there's no table service & so I'm perfectly fine with just getting my food from the counter 5 feet away when it's literally sticking out of the window.
After that, he brought our other food over. Again, we were confused about there now somehow being some semblance of table service when it says there's not. We get our food & it's all pretty terrible. Left half each of three things that we got, including the milkshake because nothing was worth finishing. Felt sick for the rest of the day. This made the experience so much worse. The guy asks if everything's good & I said it was, I would never want to complain about the food, just wanted to leave asap. I also felt bad because he had such a cold and harsh tone towards us & I wasn't sure what the issue was or if we did anything.
He asks to take our trays from us. Again, with no table service I assumed we would just bring our trays to the counter. After he grabs our things he says, "Was there a problem with the service?" I said well I'm just confused & we've never been here before. He said that he thought there was a problem because I left him a 2-cent tip... I said, that was my change that I never got back, I gave almost exact change in cash. I told him I would never do that or never leave no tip. I said, honestly I'm confused to begin with because the sign outside says no table service.
He replies with, "That just means there's always table service but not in the antiquated type of way where we would be coming back and forth." But says he's still providing table service. Maybe write that whole sentence out on the sign outside & then see if it makes sense lol. I have no idea what that's supposed to mean when the sign gives a straightforward answer.
I would never leave a 2 cent or $0 tip, but we were told to order at the counter and we did. Why would I get there, order & then immediately tip you before we even sat down to eat? Especially if there IS table service- I would tip you when I left, not before I even get my food or any service. Why would the sign say "No table service" for Monday's but then he's telling me "Well there is table service but not in the antiquated way of table service." What... does that mean?
When I ordered I stood there for a moment to see if he would say anything or give me my receipt/change & he said nothing, IF he said "Okay I'll be bringing your food out when it's ready" or something maybe I would've realized he's actually going to be our "server." There was only one other group of people in there. I felt like if the place was full, he would just be taking orders & having people pick them up at the counter. Instead, he treated us poorly & shamed us for not tipping immediately after ordering our food. We didn't even get up to leave the restaurant yet before he was asking us about a tip... That in a normal restaurant would be left on the table as we leave.
Of course, I then left a cash tip (of 15%) & quickly left. Really so super uncomfortable the entire time we were in there. Truly feel like this was his made-up explanation of the "No table service" rule. I always tip at least 20% even if the service isn't good. This time was just super confusing & strange, not a welcoming environment at all. He gave us no chance to even leave him a tip before accosting us, because he expected it before we even got our food. Still so unbelievable.
You guys should explain to customers that there is somehow still going to be table service even when it says there isn't on a giant sign & that you also have to tip immediately after ordering food even though you're supposedly going to be served?? This is SO long but I was so appalled & weirded out. Will definitely never be going back, so sad because I was excited to try this place. I would contact the owner directly with this instead of leaving a one-star review but the website is down & there's no contact info anywhere. Complete waste of money & just a pretty insulting time. Please start treating people with respect & maybe explain beforehand if your signs don't give the full picture.