Compu M.
Yelp
This place, as well as the one in New Paltz, has been a horrible experience, on all levels, from service, to food. I gave them a chance. Now I will never go back. There is only one food item I considered worth going back for, and that was the strawberry shortcake milkshake. I went to the location in New Paltz soon after it appeared last year sometime. When I went there, I got what I ordered, the strawberry shake with whipped cream, fries and a burger - all vegan. The burger uses Impossible meat and is not something I would buy regularly when I make my own burgers at home, due to the heme ingredient. That aside, the burger was made bland with basically just a burger and a bun, with melted slice of vegan cheese. Totally not impressed. I did not see many options for additionally ingredients but have learned since they do have more, you just have to ask. Even with that, the burger is just barely acceptable. The fries are like Burger King, which are technically vegan. They were ok. The strawberry milkshake is very good, when made as I want, which is with whipped vegan cream on top. The problem I really started to have is with the Poughkeepsie location. I was told this was due to "new location" opening, etc. Weeks ago, a few weeks after they opened, on April 23rd, 2024, I went to the Poughkeepsie location through the drive-thru and got the same thing I had gotten last year in New Paltz. Except this time, I got the double cheeseburger. The burger was horrible, and did not even seem like impossible meat burger, as it was falling apart on the edges, sticking out of the bun quite far. The excellent strawberry milkshake with vegan whipped cream on top was the only thing I liked. It had a rounded lid to make room for the cream on top with a hole for the straw. The burger was hardly acceptable, and the fries were ok. Total cost was just a bit more than $25.00!
Then in early May this year, only weeks ago, I went to the Poughkeepsie location and asked for the Strawberry shake. They were out I was told. So, I got the brownie shake, and they had no whipped cream I was told!
Disappointed!
About one week later I went back to the drive-in Poughkeepsie location again and again they were out of the strawberry shake! A few days later I called and asked, "do you have the strawberry shake?". "Yes", I was told. So, I drove there again and there were not cars in front of me, so I expected to be waited on immediately. NOPE! I had to wait for minutes while the woman on the mic was talking to someone else about a different order. ANNOYING! Finally, I was asked what I wanted, and I said I just want the strawberry shake with whipped cream. WE HAVE NO MORE WHIPPED CREAM! I said "OK, I will come back another time" and I pulled forward to leave but there was a car around the corner at the window blocking me, so I pulled backwards and turned around and left! UPSET!
A few days later I called and this time the manager talked to me and told me they have no whipped cream! She tried to explain, and I heard a few different stories, all of which did not ring true with me. I did not go and saved myself a trip.
Today I went to the location in New Paltz. I first asked the girl behind the register, "so you have strawberry shake and whipped cream?"... "YES" she said! I ordered a cheeseburger, fried and that strawberry shortcake milkshake with WHIPPED CREAM on top! When my order was done, I looked and saw the shake with a flat lid and no whipped cream! The manager lady there told me they don't have any whipped cream. I said, "but the girl here (who was right in front of me) said you did have some!" The manager lady explained they do have whipped cream but ran out of the special dome shaped lids they put on top to make room for the cream. I was not offered a extra cup of something to hold the cream on the side. I took my order and left in total frustration and the feeling that I will never be back to any of these locations. It's amazing these places are still in business, with subpar burgers, and with their only saving grace, a great strawberry milkshake with whipped cream on top, that they are clearly fumbling the ball with.