Bev H.
Yelp
Despite being one of Eugene's healthier eating venues, I find myself disappointed with my experience there. Went there for breakfast today and my food was OK/so-so. The egg dish I ordered, which was the morning's scramble, was lukewarm but tasty. When I was asked which type of bread that I would like, my server started out a list, I interrupted and asked about the cinnamon raisin bread. I found that it is still available and so that is what I requested. Imagine my surprise when there was an additional $1.50 tacked onto my bill. I didn't know what it was for, and found out that the cinnamon bread is an extra charge, however, my server did not inform me of that. I find that very annoying. I paid the bill however my tip was not as generous as it usually would be because my server seemed to think it was my fault that I should have known I ordered something that would include an additional charge.
I strongly believe that whenever one is ordering a meal and there is an extra charge for something requested, you know, like salsa or milk, who knows what, they should inform us that there will be an extra charge and ask if will that be OK.
And as I have said in previous reviews, being an older customer, I may have unrealistic expectations about service experience at a restaurant. In this case, we must've had 3 different servers kind of duplicating the work. For example, when my husband checked in, he asked to order a coffee drink and the person there said we'll take care of that at your table. So he was unable to finish asking for the specifics of what he wanted and then he gave the order to the different person who came to our table, and then the coffee showed up from the first person and it wasn't what he actually wanted or requested initially. This created confusion, though the second server was more than willing to prepare the drink as he would've preferred it and left the other for us to drink if we chose.it was yucky and went unfinished.
I don't know, I like warm friendly service and I really didn't have that here today. I don't know what else to say except it was a very mediocre experience.