Brandon R.
Yelp
3 Stars - Needs Operational Refinement
We visited Morningbirds in Roswell today with a reservation for seven people, and I called ahead to increase the reservation to eight. The hostess assured me it wouldn't be an issue since we'd be seated at Table 11, which she said could accommodate eight guests. Unfortunately, that wasn't the case.
When we arrived, the person who appeared to be in charge did acknowledge the confusion but also shifted responsibility back onto me, stating that unless the system reflects eight guests, they cannot accommodate. I understand the importance of process--but it would be more effective to align staff training internally rather than relying on guests to navigate those gaps.
It took about 30 minutes to get our group situated, and we ultimately had to split into two tables--a significant inconvenience since our plan was to enjoy brunch together. Ironically, even the original table wouldn't have comfortably fit seven people.
Once seated, we were handed three different menus--each with slightly different prices for the same items. While this may seem minor, it speaks to an overall lack of consistency and organization. The food itself was average--not bad, but not memorable--and certainly not enough to overshadow the confusion leading up to the meal.
Lastly, we were politely asked to wrap up after 90 minutes, which is understandable in a busy brunch spot. That said, the service throughout our visit lacked urgency, so the request felt a bit off, especially given the slow pace of everything leading up to it.
All in all, Morningbirds has potential, but the experience needs tightening--from reservations to communication, menu consistency, and table management. A small gesture of goodwill from the staff would've gone a long way in making up for the disruption.