Lucy C.
Yelp
This review really breaks my heart. I come into LAX 4x a month from Las Vegas for my job and have always considered this place a home away from home. Since "New Management" took over the last four visits here have been a total disaster. I came in and wanted to order their usually excellent turkey burger, Swiss, Coleslaw and onion rings, I was told that I could have turkey burger only with American cheese because they were out of Swiss cheese, no bun was available so I could have it with lettuce, tomato, and onion, and there were no fries or onion rings available because the owner had not "been to the store". More recently, I called ahead from Vegas because they used to have great fish and chips and I was told that they were out of the fish and they could only serve me the chips i.e. french fries. Last weekend I went in for breakfast with a couple of local friends, and were told that they were out of hashbrowns, had no breakfast sausage, and with the traditional breakfast plate of eggs and bacon, I was offered Polish or Italian sausage. One of my guests wanted the eggs Benedict, which are on the menu and the poor Server had to tell us that the Koch does not know how to poach eggs so no eggs Benedict were available. Boil a pot of water, put some vinegar in it, swirl it, drop the eggs in, make it happen. Three days ago on my way through Playa Del Ray I went in for a margarita and was told they were out of limes and lemons. Someone needs to get their act together and call in the Sysco delivery order before this place goes completely out of business, which would be a crying shame. As a flight attendant, this has been one of my go to Staples for 25 years and I am watching the new owners since the legendary Mo handed it over to a bunch of Woki who seem so disorganized it's unbelievable, and frankly they appear not to give a darn about the food they serve, the customers they're going to lose, or how the servers are expected to make any tips if there is no food available to sell. I mean on a Sunday morning how can you be out of breakfast sausage, limes, and lemons?