Mosaic Dallas

My partner and I flew into Dallas this weekend to apartment hunt and are looking to sign ASAP. We visited this property twice, and both times left much to be desired. During our first visit on Sunday I walked in and was “greeted” (or lack thereof) by a woman at the front desk who looked anything less than happy to see me. As I was inquiring about touring, which she did not seem happy to discuss with me, I was informed the leasing office does not tour on Sundays. This was not a problem at all and I asked to schedule a tour for Monday. The woman informed me that no appointment was necessary and assured me that there was tons of flexible availability. I still asked to schedule and she denied scheduling me, once again stating no appointment would be needed. Upon arriving on Monday I was informed that there was absolutely no availability whatsoever despite multiple leasing agents sitting at their desks currently. I informed a gentleman that we were flying back out that evening and would greatly appreciate seeing a unit today as I attempted to schedule and was denied. The gentleman was completely unwilling to assist me and said he wasn’t sure why I was refused an appointment, essentially giving me the “too bad so sad” attitude in regards to my situation. Despite the property looking beautiful in the photos, it seems there may be an attitude problem with the leasing office staff - this hints that there would be constant issues with the leasing office during a residency here. Multiple other properties within walking distance were more than happy to accommodate me today and that speaks volumes for the Mosaic team. If you are looking for impeccable customer service, consider looking elsewhere.

When I first moved in here everything seemed fine. The amenities are pretty decent, the units are relatively nice and the building is very safe especially being downtown. Despite all of that the office communicates poorly and expects residents to pay for unexpected charges right when they are added and without any warning. This happened one month when an administrative fee was added to my account because supposedly when I had first paid it they put it towards my rent and never told me or noted it on my account. Fast forward towards the end of my lease I did forget to place a 60 day notice. I was then forced to extend my lease to avoid paying two months of rent without living in the apartment. I know this is usually what apartment policies are, but the office neglected to tell me how much my rent would increase by for those two extra months when I specifically asked them to tell me before extending the lease. I then had an unexpected balance half way through the month and when I asked about it I was met with attitude by the assistant property manager who clearly did not communicate this change to me when I asked her to let me know of the price change. I then emailed the property manager and literally received no response. I was very polite by the way. This happens frequently when people in the office fail to communicate; they give attitude towards residents who are just trying to figure out what went wrong and it usually ends up costing us. It’s unacceptable, especially when we literally pay thousands of dollars to live here. There are plenty of other nice apartment complexes in Dallas and in better neighborhoods as well. I would avoid living here if you don’t want to constantly be gaslit when you have simple questions about your apartment or account charges.

I love this place! I have called the Mosaic home for almost 2 years now. Heather, Hope, Kyle, and the whole administrative staff are amazing! They are so quick to respond to anything that is needed and make sure that whatever you needed got completed. The maintenance staff is also amazing! Every time that I put in an order, they get it handled right away! I will be staying right here for the foreseeable future. Come on over!

I mistakenly went to the wrong building today as I was trying to locate a client of mine. When doing so, I met the guy at the front desk, Dennis. He was so kind and had the brightest smile. I thought I was at the right place but once I realized I wasn’t and was confused he went as far as pulling his phone out and writing the directions for me to go to the right place. I’m not a renter but if I were to rent, I’d definitely go here based on the service alone.

We toured the apartment complex today and had the pleasure of viewing selections with Kyle. Kyle was phenomenal, super informative and attentive to our needs. He took his time and really let us see all the options that were available for us. We were sold on his Customer Service alone. Not to mention some of the beautiful floor plans available. We look forward to our move in.

It’s great once the elevators are all running normally. They typically have several operating, but this past several months we’ve had issue after issue. Also, water leaks in neighboring units have caused bugs to migrate into my apartment. Someone has come out to spray once since I reported it.

Kyle and the property managers made sure I had a wonderful move in experience. They solved all large issues as soon as possible on that day. Only critique is that more attention be paid on the necessities instead of the amenities. Elevators need to some TLC from management. The leasing staff deserves better bones to work with. I enjoy living here so far and don’t see myself living anywhere else. 5 Stars! To ZRS Management, you are the reason I had to adjust this rating. You are not giving your managers or the leasing agents enough to work with. The elevators in the main tower need to be replaced. Im sure it embarrassing to future residents. Not to mentions the inconvenience you cause your current residents. Im sure you have the money to replace them, so please come from Florida and replace them now. Dont approve a new pool if the residents cant even get to it.

Moved in recently and although the initial move in was a little rough, the units are beautiful and the building is well kept. Amenities are nice as well, and the location to everything in Dallas is prime! The one person who really helped our move in go much easier is Felipe (head maintenance) and his crew. Also if dealing with any issues apart from maintenance, Hope and Kyle from the front office are phenomenal!