Mosaic Dallas

I have recently moved into the Mosaic. I'm thoroughly enjoying living there. The staff are very helpful and friendly. I'm really enjoying my apartment and really enjoy working out in the gym.

⭐️⭐️⭐️⭐️⭐️ Outstanding Service! I had an amazing experience with Cheyenne touring the property. From the moment I arrived, she went above and beyond to make me feel completely at home. She was warm, welcoming, incredibly knowledgeable (knows each unit inside and out) and took the time to answer every question with patience and genuine care. She truly loves what she does—and it shows! Her professionalism combined with her friendly, personal touch made the whole experience unforgettable. If you’re looking for a place where you’ll feel valued from day one, this is it. Highly recommend!

I applied to Mosaic Dallas out of desperation, hoping to return to a place I once called home. I lived here for over four years, always paid my rent, and was even asked to renew my lease when I moved out. Fast forward two years later — I decided to overlook everything and give them another chance, even with my credit still being rebuilt. I was denied due to poor credit, which is fair. What’s NOT fair is the complete lack of professionalism I’ve received since then. It has now been two months, and they are STILL prolonging the return of my administration fee. Every time I call, I’m ignored, told “someone will call me back,” or given the runaround. No follow-up, no updates, nothing. Just excuses. It should not take this long to refund money you’re not entitled to keep. At this point, I fully plan on reporting this to the Better Business Bureau because this is absolutely ridiculous. Mosaic Dallas has gone downhill, and the level of unprofessionalism is something I never expected from a place I once lived in for years. Do better.

Honestly, I was going to wait a bit of time to write a review based on how the new manager, Dennis was going to do. Before he got here, the place wasn’t the best but it wasn’t the worst either. But ever since he’s been here everything seems to be better. The place smells good now, the employees are much nicer, communication is better and overall things are improving. I feel much better about having my guests over now. They’re also doing some upgrades around the place. I do wish they’d replace the carpet on my floor level soon but they did send an email that the product is heading towards the place. The maintenance guys are top notch too! Can’t wait for the pool to open.

Where does one start with this place? I toured this complex 4-5 times before making a final decision. It was all smoke and mirrors. On move-in day, after requesting the freight elevator, no one was in the office to give me my keys for over an hour. At that point in time, I only had 2 hours left for the freight. Once I receieved my keys, upon walking into my unit, it was a color scheme I did not choose (nor did I know there were options in the first place) I was told the one I toured multiple times, was the exact same one I was moving into. Nothing but lies. Fast forward a few months, I got to transfer into another unit. However, guess what? On move-in day, I couldn’t move in. The freight elevator was down for 2 weeks, so I had two units, but couldn’t sleep in my new one because there was no way to move furniture. On top of that, roaches became a huge problem. They were in my dishwasher, in the cabinets, crawling under the door seals, in my laundry room, etc. People mention the smell of marijuana, which is true, but it also smells like straight up vomit - seriously. It’s like someone threw up in their raggedy mop bucket, and used that to clean all 30+ floors. The elevators are ALWAYS down, and covered in dog urine (which might add the vomit smell everywhere). The parking garage is covered in god knows what black substance that tracks all over the complex. Back in July of 2025, I couldn't get up to my unit 2:30am because of this. I had to bang on the stairwell door before another tenant let me in. I have a dog, what if something happened to him? or I had a medical emergency? There was no way to get up or down, besides the stairs. There are RATS roaming the valet area, coming out of the elevators, etc. How pleasant is that? The units range from $1,500 to $5,000+ after fees, considering there’s hundreds of units here… ZRS can’t afford ANY maitienance on this place? Come on, its a sick joke. The “dog park” that’s on the 6th floor, in a CLOSED space in the garage reeks, and I mean reeks. They should’ve kept it on the deck outside. so it can dry out. The janiatoral service they use could care less. There is no effort. Find a better company. While the office staff only has so much control, they could do A LOT better. Heather NEVER responds to emails. “our systems are down” “it’s been so busy here” “we’ll get back to you” “I;m choosing to be nice today, you hear me?” L O L - please, save it. I’m now stuck here for another 10 months, and I regret moving here every single day. MOVE ELSEWHERE - seriously. and don’t even bother leaving your generated response under this review. We all know you do not care what current and future residents need, because if you did, you wouldn’t have the star rating you do. DO BETTER.

⭐️⭐️⭐️ I enjoyed my time at Mosaic Dallas Apartments overall, but there were some frustrating issues that really affected my experience. The location is great, and the apartments themselves are nice, but the elevators were a constant problem throughout my stay. They were often out of service, which made day-to-day living inconvenient. The biggest challenge came when we were moving out at the end of August. The freight elevator wasn’t working, which caused a lot of stress. We even had to leave some of our belongings behind temporarily because we simply couldn’t get them out without a working elevator. It’s unfortunate because Mosaic has a lot of potential and some great features, but the elevator situation really needs to be addressed for future residents.

This was by far the worst move-in experience of my life. The application process dragged on for weeks, and the only way I could speed it up was by going to my county clerk’s office myself and paying for my own background check. I was given three different move-in dates, and when things were finally approved, I was told my key would be left with the concierge. I packed up, drove from Houston to Dallas with a full U-Haul, only to arrive and discover that no key had been left for me. I ended up having to spend the night in my U-Haul, which was extremely stressful and unacceptable. The next morning, Heather in the leasing office was very apologetic and did everything she could to make it right. She was truly the highlight of the entire experience and deserves recognition. The actual move-in process itself was also frustrating. The loading zone is on a different street from the entrance with the freight elevators, which makes things very inconvenient. Unless you hire movers and book the freight elevator in advance (they only put up a simple sign for this), you’ll likely run into issues—especially if someone else is moving in at the same time. As for the apartments, the building has nice amenities, a good location, and friendly neighbors. What you see on the tour is exactly what you get. When I noticed damage to some appliances during my tour and was told they would be replaced, but after signing, I was informed that nothing would be replaced unless completely broken. That was very disappointing. Overall: Terrible move-in process, great staff (especially Heather), nice community, but outdated units.

When I first moved in here everything seemed fine. The amenities are pretty decent, the units are relatively nice and the building is very safe especially being downtown. Despite all of that the office communicates poorly and expects residents to pay for unexpected charges right when they are added and without any warning. This happened one month when an administrative fee was added to my account because supposedly when I had first paid it they put it towards my rent and never told me or noted it on my account. Fast forward towards the end of my lease I did forget to place a 60 day notice. I was then forced to extend my lease to avoid paying two months of rent without living in the apartment. I know this is usually what apartment policies are, but the office neglected to tell me how much my rent would increase by for those two extra months when I specifically asked them to tell me before extending the lease. I then had an unexpected balance half way through the month and when I asked about it I was met with attitude by the assistant property manager who clearly did not communicate this change to me when I asked her to let me know of the price change. I then emailed the property manager and literally received no response. I was very polite by the way. This happens frequently when people in the office fail to communicate; they give attitude towards residents who are just trying to figure out what went wrong and it usually ends up costing us. It’s unacceptable, especially when we literally pay thousands of dollars to live here. There are plenty of other nice apartment complexes in Dallas and in better neighborhoods as well. I would avoid living here if you don’t want to constantly be gaslit when you have simple questions about your apartment or account charges.