Mosaic Dallas

Honestly, I was going to wait a bit of time to write a review based on how the new manager, Dennis was going to do. Before he got here, the place wasn’t the best but it wasn’t the worst either. But ever since he’s been here everything seems to be better. The place smells good now, the employees are much nicer, communication is better and overall things are improving. I feel much better about having my guests over now. They’re also doing some upgrades around the place. I do wish they’d replace the carpet on my floor level soon but they did send an email that the product is heading towards the place. The maintenance guys are top notch too! Can’t wait for the pool to open.

I stopped by The Mosaic without an appointment and was immediately greeted with warmth by the manager and leasing agent, Cheyenne. From the start, Cheyenne went above and beyond—she was patient, professional, and genuinely invested in finding the best fit for me. She showed me several different units within my budget, and I was pleasantly surprised by how many options were available. The community itself is beautiful—clean, well-maintained, and thoughtfully designed. The common areas and amenities give it a welcoming, upscale feel while still being affordable compared to many other Downtown Dallas properties. You can tell the staff takes pride in keeping everything in top shape, which makes a big difference. Cheyenne truly made the experience enjoyable with her knowledge, kindness, and attention to detail. If you’re looking for a new home in Dallas, I highly recommend checking out The Mosaic—you won’t be disappointed!

⭐️⭐️⭐️ I enjoyed my time at Mosaic Dallas Apartments overall, but there were some frustrating issues that really affected my experience. The location is great, and the apartments themselves are nice, but the elevators were a constant problem throughout my stay. They were often out of service, which made day-to-day living inconvenient. The biggest challenge came when we were moving out at the end of August. The freight elevator wasn’t working, which caused a lot of stress. We even had to leave some of our belongings behind temporarily because we simply couldn’t get them out without a working elevator. It’s unfortunate because Mosaic has a lot of potential and some great features, but the elevator situation really needs to be addressed for future residents.

The Staff is amazing. Even though ZRS can’t provide enough funds to replace broken, worked on weekly elevators, they do a great job masking the flaws. It comes to a point, when residents who have been here for years state how bad the elevators are. I don’t mind it being apart of the culture here, but it’s embarrassing to say the least. In 2025 and we can’t get reliable access to our apartments is beyond me. I know the big bosses in Florida don’t care. They’ll change the name of the company before they spend money on elevators. Other than that, it’s not bad here. Pool is great and people are nice! Convenient and great views. Come Join Us! S/o to Heather!

The leasing manager Brandon P. gave me one of the best tours I have ever received! His personality was so warm and he genuinely seemed enthusiastic about the property and what it had to offer. Also the pool was one of the best pools I have seen in Dallas— literally looks like it belongs in a five star hotel! The apartments have a modern feel to them and no carpet!! Definitely recommend taking a tour here! I can’t wait to sign!!!

I really loved living downtown it was fun and super convenient. I also really loved my apartment. It was spacious modern and had an amazing view. I lived at mosaic for 3 years and it started off not so hot but over time it slowly improved. Maintenance became a lot more responsive with changes in management. Initially there were a lot of safety concerns and it took a while but there was some noticeable efforts to improve safety. The elevator issue has pretty much remained the same with it bein down constantly. I’m not sure if that’s just something that comes with a large building but that was a pain. unfortunately living with others in a building will come with its downsides like others not cleaning up behind themselves and their pets. Management makes attempts to keep it clean but doesn’t ever enforce and rules which is very disappointing. If had to live downtown again I would hesitantly consider choosing mosaic again with caution. I definitely don’t regret the years there and I do miss my apartment. It’s a beautiful building to live in but management is lacking. I’m not sure they’re given the proper tools to do their job well and I will say it has improved but it’s still something to consider.

Six Months into living at Mosaic Dallas, I can say that I love my unit and most of the apartment amenities. However, I would say im most disappointed with the upkeep and cleanliness. For starters, the dog park is not kept clean/dry, and common areas, such as the parking garage, are often sprinkled with pet urine and poop. Elevator buttons and wait areas are filled with dirt and trash from pets and tenants. This property should police the cleanliness of the property and hire a more detailed cleaning team. The exterior windows are frosted with dirt, and if I'm paying to be on a higher floor and in downtown, I would like to be able to enjoy my view without the grime. The elevators are frequently out of commission. Lastly, the leasing office team has changed several times, and when I've gone to the office with concerns, I feel that the respect and professionalism I received as a potential resident are now not being shown. I don't know if I'll stay at this property beyond my lease.

I toured The Mosaic with Brandon Mayfield and had an amazing experience! He was so personable and enthusiastic! It honestly felt like my friend was showing me around his home! That’s how much he loves and believes in the property. If you’re touring, definitely request Brandon M.! The only reason I didn’t lease was because the unit I wanted wasn’t available for immediate move-in. I’ll definitely be checking back next year!