Mosaic Dallas

I have recently moved into the Mosaic. I'm thoroughly enjoying living there. The staff are very helpful and friendly. I'm really enjoying my apartment and really enjoy working out in the gym.

Honestly, I was going to wait a bit of time to write a review based on how the new manager, Dennis was going to do. Before he got here, the place wasn’t the best but it wasn’t the worst either. But ever since he’s been here everything seems to be better. The place smells good now, the employees are much nicer, communication is better and overall things are improving. I feel much better about having my guests over now. They’re also doing some upgrades around the place. I do wish they’d replace the carpet on my floor level soon but they did send an email that the product is heading towards the place. The maintenance guys are top notch too! Can’t wait for the pool to open.

This was by far the worst move-in experience of my life. The application process dragged on for weeks, and the only way I could speed it up was by going to my county clerk’s office myself and paying for my own background check. I was given three different move-in dates, and when things were finally approved, I was told my key would be left with the concierge. I packed up, drove from Houston to Dallas with a full U-Haul, only to arrive and discover that no key had been left for me. I ended up having to spend the night in my U-Haul, which was extremely stressful and unacceptable. The next morning, Heather in the leasing office was very apologetic and did everything she could to make it right. She was truly the highlight of the entire experience and deserves recognition. The actual move-in process itself was also frustrating. The loading zone is on a different street from the entrance with the freight elevators, which makes things very inconvenient. Unless you hire movers and book the freight elevator in advance (they only put up a simple sign for this), you’ll likely run into issues—especially if someone else is moving in at the same time. As for the apartments, the building has nice amenities, a good location, and friendly neighbors. What you see on the tour is exactly what you get. When I noticed damage to some appliances during my tour and was told they would be replaced, but after signing, I was informed that nothing would be replaced unless completely broken. That was very disappointing. Overall: Terrible move-in process, great staff (especially Heather), nice community, but outdated units.

I stopped by The Mosaic without an appointment and was immediately greeted with warmth by the manager and leasing agent, Cheyenne. From the start, Cheyenne went above and beyond—she was patient, professional, and genuinely invested in finding the best fit for me. She showed me several different units within my budget, and I was pleasantly surprised by how many options were available. The community itself is beautiful—clean, well-maintained, and thoughtfully designed. The common areas and amenities give it a welcoming, upscale feel while still being affordable compared to many other Downtown Dallas properties. You can tell the staff takes pride in keeping everything in top shape, which makes a big difference. Cheyenne truly made the experience enjoyable with her knowledge, kindness, and attention to detail. If you’re looking for a new home in Dallas, I highly recommend checking out The Mosaic—you won’t be disappointed!

When I'm telling y'all, please do not sign a lease with this apartment complex. This is my second review after finding out they put 900+ dollar bill on my credit. I gave my 30 day notice. They said they need more than that I said my lease ends on that day I'm paying up to that day and moving out. I shouldn't have to suffer just because you can't find somebody during that span of time to occupy that apartment. Moved out on the day my lease states, paid up the rest of my lease and left, gave them my keys. Why are you still trying to charge me money for not even living there! DO NOT live at this place that little cheap price for a high-rise, might seem nice but it's gonna cost you in the end. Horrible just horrible. And don't even try to reply to this comment talking the same nonsense yall message everybody when you get a one star!

The apartments were beautiful but Brandon was amazing, very helpful he answered every single question I had. His knowledge about the building made me feel even more comfortable because he really knew what he was talking about and was genuine with each interaction.

The Staff is amazing. Even though ZRS can’t provide enough funds to replace broken, worked on weekly elevators, they do a great job masking the flaws. It comes to a point, when residents who have been here for years state how bad the elevators are. I don’t mind it being apart of the culture here, but it’s embarrassing to say the least. In 2025 and we can’t get reliable access to our apartments is beyond me. I know the big bosses in Florida don’t care. They’ll change the name of the company before they spend money on elevators. Other than that, it’s not bad here. Pool is great and people are nice! Convenient and great views. Come Join Us! S/o to Heather!

The Mosaic really needs to get serious about window cleaning or just cleaning in general. The floors are always sticky and it has been several years since the windows were last touched, and at this point the “view” is just a film of grime. Residents pay for a premium property, but dirty windows and disgusting floors make the building look neglected and lower the living experience. Clean windows are not a luxury — they’re basic upkeep. Working elevators is not a luxury — they’re necessary for a high rise luxury building. To ZRG Management, get your ish together. Hire a crew, buy a squeegee, sacrifice a chicken under a full moon—whatever it takes. Just CLEAN. THE. WINDOWS. Because right now, they’re not windows. They’re mood boards for depression.