Cm R.
Yelp
I generally don't write reviews, because they are so subjective. One night staff is not doing well, chef having a so-so night; a next night, all good. But this one I have to do. I was at Moshi Moshi this evening. Arrived at about 5:10, only a few people there at this time. A friend was in from town; we both love sushi, so we decided to try Moshi. She's heard good things about it.
I arrived by myself. I chose to sit at the bar. It's my favorite way to have sushi. I was there by myself for about 5 mins before my friend arrived. All that time, the bartender (young female) took one glance at me, knew I was there, but never acknowledged my presence. Not even a hello. A couple minutes later, a man walked it, also sat at the bar -- got attention and service within a couple mins. My friend arrived; we both sat there for about 15 mins - making casual chit-chat figuring she'd come over any minute now. But still no acknowledgement of either of us. In that time, the man had a 2nd drink, and a food order delivered to him, still like we weren't there. She finally did come over; we ordered cocktails. The cocktails took another 15 mins or more to arrive. We also ordered gyoza same time we ordered drinks. Figured it took her 20 mins to take our order, 15 mins to get a drink, so, how long before food?
During the wait for drinks, I watched her rinse her shakers, talked to another server, paid attention to the register, took another order from the man -- but no making drinks for us! She seemed to finally remember we ordered drinks, and they finally arrived. They were mediocre to bad. Her fault. She made them. We didn't bother saying anything; already felt we were fighting a losing battle with her. Gyozas arrived, also mediocre. Not her fault. She didn't make them. But we ate them. At some point during this time, a couple other customers came in. Sat at the bar. Almost instant service. After that, my friend and I decided -- time to go. I wasn't going to spend any more time or money there. I debated not tipping her, but that's not my style, so I tipped about 15%. I'm usually a 20-30% tipper for good service (even if mediocre food), but I could barely justify the 15%. Oh, and I also had to ask her to run my check, because she seemed to have ignored that as well.
I don't know what her issue was. Why her service to us was so awful. Maybe she was new? They were busy? She's still figuring things out? But I can't explain how she responded to the other folks at the bar so differently, providing the service I was hoping to get! I don't want to imagine it had anything to do with the fact that everyone else, including my friend, had a race in common -- except me. So I'm going to dismiss that notion. But my friend and I decided we have zero reasons to go back to Moshi Moshi. Maybe it was just her, and the experience would be different with someone else. But since both food and drink were mediocre, I have no interest in finding out. But I hope all these 5 stars I'm seeing really was earned.
We left and went down the street to Shiku. Service, food, attitude, ambience, was like night and day. Staff fun, friendly, welcoming; food great. I'm going back to Shiku.