Rachel C.
Yelp
They charged my card $250 for not showing up to a reservation I desperately tried to cancel the day before. This review is solely for their lack of humanity, so apologies to the actual staff this does not reflect on them, just the people behind the curtain. I booked a reservation at about 6pm for the following night at 7:30 and then an hour later realized this wouldnt work for various reasons. I called, and it was an endless pre recorded menu that took me through a loop. You press 8 to reach the restaurant, it rings once and no one answers and it takes you right back to the original menu. I tried calling multiple times. By the time I went to cancel my reservation online, it wouldnt let me because it was within the 24 hour mark. Mind you, when you put your card down it says "you MAY be charged a no-show fee of $250" . I am in the service industry and a "no-show" is when someone does not call or communicate at all and does not show up. The word "may" also is much different than "will" , it implies that there are circumstances that this charge will not occur. I emailed the restaurant and sent a dm only to get a copy paste response saying we hope to see you next time.
I emailed again to let them know what had happened and to refund my money, and no response. I DM'd them as well to let them know and was left on "seen". In a day and age when inflation is at an all time high and you put your card down to hold a space out of trust that if anything changes you will be able to reach a human being, this is absolutely inhumane and completely disgusting. Have some decency and get someone to answer your phones for these types of situations.
I will not be coming back to this corporate soulless restaurant and to be quite frank, if you care about middle class working folks who can't afford to be robbed of their hard earned money, neither should you.