Tony B.
Yelp
SUBJECT: UNSANITARY / RODENT (MOUSE) ISSUE
Today, Tuesday, November 12, 2019, between 5:23 PM and 6:30 PM, my sister and I visited Mr. Smith's of Georgetown. We sat at the bar, and the bartender, Julia, gave us white-rolled silverware. One pair had a strand of hair and I requested another pair. That was the first incident...
After I finished eating my burger and fries - and while my sister was halfway done eating hers - she spotted a MOUSE... I didn't believe her and immediately looked in her direction and asked her, "Where??" She pointed in the direction of a set of glasses (turned down next to the cash register - the side closest to the window) and I saw the mouse ON THE BAR...CRAWLING...AROUND AND BETWEEN THE GLASSES. (As most people know, when you see one mouse or one roach, that usually means, like Legion, there are many...)
I immediately got up, flagged and called for the bartender. She came over and started looking for the mouse but could not find it. She made a few comments but the one comment that stood out was "Welcome to DC." I understand she was trying to add levity to the situation but that was inappropriate.
I asked for the manager, he came over and we explained the situation. I told him I was not comfortable paying for the meal and he insensitively replied, "Well you ate all the food didn't you," and my response was something like, "Before we saw a mouse." He said he would remove the drinks but the "food is already happy hour prices," in a hostile manner. I thought to argue with him and retort, "There's no telling what goes on in the kitchen, which could be even worse," but I agreed to pay for the food since I ate it...and I already knew what I planned to do...
At any rate, the manager's response to the entire situation was untactful, unprofessional, and in my opinion, the offer was unreasonable for two patrons who spotted a rodent on the bar and hair on rolled silverware. Regardless of them being in business for ~53 years (as it was stated in a response to a previous reviewer), there is no excuse for the manager's poor customer service. In this situation, "poor" can be substituted with "lack of". He was also very rude and condescending. Obviously, I do not recommend visiting this establishment for several reasons.