Mrs. Fields

The workers in this store are horrible. Terrible customer service. Wanted 60 nibblers was told if they ran out they would have to make more so I said make more so I can get my 60. They stood there and stared at me like they did not speak English. The amount of money we spend gambling in Tropicana you would think they would hire competent workers and people that act like they don’t understand English. Tried to contact manager but was not available. Lost my business for good.

I had gone the night after weighing in for a fight and was disappointed. Chris, the manager, reached out to me to remedy the situation and I was very pleased. The staff was nice on both my visits, and the cookies were much better the next time I came back. Thank you, Chris!

I recently visited your store with my husband, and unfortunately, our experience was disappointing due to poor customer service. The young woman at the front, who had box braids, appeared to be having a bad day. While I was simply standing beside my husband as he made a purchase, she ignored him completely and instead turned to me with an attitude, asking, “Do you have anything to say to me?”—which came off as confrontational and unprofessional. As a fellow Black woman, it’s upsetting to witness this kind of behavior, especially knowing how hard many of us work to represent ourselves well in the workplace. This kind of conduct reflects poorly not only on the individual but also on the business as a whole. If a cashier is dealing with personal issues, they should not bring that negativity into the workplace—it affects the customer experience and risks driving away business. To make matters worse, the drink she prepared for my husband was poorly made and lacked any effort. For a popular cookie brand, I expected better. I hope management addresses this and ensures all staff are trained to deliver respectful, quality service regardless of their personal mood.

They're one of the only places open 24/7 which is a perfect for anyone who wants a late (or early) snack. They sell cookies, tea and coffee, fountain drinks, and ICEEs too. I had a chocolate chip cookie and boyyyy was it great! You can also use your Caesars membership card to print coupons from the kiosks and every day that I checked they had a 10% off your entire purchase at Mrs. Field's which I used twice. They even sell breakfast food which I unfortunately did not get to try because I didn't notice their sign until the very last day I was at Tropicana, but I would definitely try it on my next visit. From what I remember, the prices aren't that great for the breakfast items, but everywhere in Tropicana has inflated prices for sandwiches and things like that. At least here you can use the 10% coupon when available and there's no extra charge for using your credit card.

The workers were laughing and being condescending. Kept asking me to repeat myself even though I was speaking loudly and clearly. Didn’t say anything just walked away after I paid.

I’ve been coming here for years & order every holiday. I’m 9months pregnant & was craving a sugar cookie, This worker was unbelievably rude, he had a note on the door “I’ll be right back” I waited by the door as he sat on his phone I was assuming he was on break , after 25 mins I knocked to ask if they’re open he looked at me and yelled very loudly WERE CLOSED stop standing there.

I inquired about buying ice cream sandwiches. 1 milk chocolate chip cookie in the display case and I was told it was only one. But then the guy behind counter remembered they made more. I bought 2. Almost 30 bucks. I thanked him and took the bags and went straight to my hotel room which is in the Tropicana. When I opened those bags I can’t describe the disappointment. Both sandwiches completely a mess. The cookies warm. Anyone with common sense knows you don’t use warm cookies to make ICE CREAM sandwiches. . What a mess.

Hours are 24/7, grabbed a few cookies on way to room. Staff were nice both times and attentive when I walked in.