J. E.
Yelp
Food: Meh. Service: What service?
We were a party of two in a group of 20, plus more coming and going. A reservation. Early, on a not-so-busy Saturday night. In all fairness, the group number did ebb and flow, but it wasn't a "packed/hectic" scene. There would be an automatic 22% gratuity.
We were seated at a table and we were told we had to order from the bar. So, I got our drinks, and a little later, ordered our meals. Later, my sandwich came, a reuben, delivered to the table by a kitchen staff who asked around the table to find out whose order it was. Same thing for the second meal--kitchen staff brought it to the table; asked around the table again. Now, multiply this by the number of people in our group.
While others who ordered after me were served, my sandwich took a long time to come out of the kitchen. It was room temperature. Dry meat. Sparse house coleslaw. Hard toast. A mountain of strange, dark, hard waffle chips. Very disappointing. I bought more drinks at the bar. Over time, I cleared our area of our plates and glasses to the bar.
Then, I went to settle the tab. Eric, behind the bar, was indicated on the bill. I'm angry that this gratuity went to one person. I think the automatic 22% gratuity is lopsided and unfair. Eric had dispensed 2 sodas and 3 draft beers. Other people served our food. I placed the food orders and bussed the table.
Just downright shabby. Had I known going to The Mt. Washington Tavern meant "you place the orders, you get the drinks, you bus the tables, you pay a gratuity to someone who did almost nothing," I would not have gone.