Erica E.
Yelp
Oh, how I dislike writing reviews that aren't glowing with 5-star love. But feedback is important as long as it's constructive!
I've visited this gas station a number of times, it hasn't ever been beyond remarkable but it got the job done. But my recent visit stood out... and not in a way that has me running back lol. This gas station is located in East Point/Hapeville just steps away from Walmart, American Deli, McDonalds and a number of other businesses, so there's always a few folks buzzing about. They offer a few pumps and aren't super cramped leaving room for cars to get in and get out smoothly. The indoor station itself is a different story as it has about 3 aisles and baby, that joint is cramped! They offer what's expected in most gas stations: snacks, drinks, etc. No frills but what you may want during a quick fill-up.
Why was this last experience one worthy of 2-stars? Well, the customer service. When I arrived there were about 6 of us in two different lines and 3 employees beyond the glass with 2 at POS stations. I was waiting in one line behind another woman who was about to walk up to the glass and boom, the employee handling that line says that we need to join the other line behind the other customers who had come in behind us. Which happens! I thought maybe she was going on a break or something. Not at all, my good sis sat behind the counter with the 3rd employee and just watched us wait. LOL, not funny at the time but I get a lil giggle now. Since the person at the front of the line was buying lotto tickets, it added even more of a wait time than expected. Just a disappointing customer service experience that could have been avoided. It happens!