Nando's Soho

I had an amazing experience at Nando’s Soho! The food was absolutely delicious perfectly cooked and full of flavour. The atmosphere was great, and the staff were really friendly. A special shoutout to Sanni, who gave such a warm welcome to everyone and provided fantastic service throughout my visit. She really made the experience even better! Definitely a 10/10

We've arrived within 1 hour to closing time, but the staff were really nice, and the food was delivered quickly. I've ordered the chicken butterfly, and it was really good! I'd really like to have Nando's in Hungary now, as I am just visiting London. I didn't recieve a customer survey to my e-mail, but I'd like to mention Tara, who provided a really great service!

It doesn’t even deserve 1 stars. From the moment we walked in, there were around 10 of us. The guy who was in charge of seating, the one with the long hair, was already annoyed. He wasn’t very welcoming at all. It was almost he just wanted to get rid of us. No customer service whatsoever!!!! Anyway, we asked for a take away box, no one came. So I as a customer had to walk upstairs with the leftover food and asked for a take away box from the counter. The waiter from behind the kitchen area gave this to me and I then put my food into my box. The waiter gave this right there and then. The guy with a long hair and another staff came and abruptly tried to move me on and that I couldn’t transfer my food in that area. I explain I waited and no one came so here I am transferring my food into the box. They continued to get rude, I transferred my food into literally 30 seconds!!!! The staff were rude to me and my family, so we defended ourselves and got rude back!!!!! Because excuse me??? it all escalated, a racist customer called the police and tried to lie on us, the manager stood there and did nothing!!!! All whilst the rest of the staff did nothing to calm the situation, they fuelled it even more, to a point one of the staff pointed and touched my mums face. We will be putting a complaint as the way they handled the situation was appalling!!!!! The staff are badly trained, they fuel the issue instead of de-escalating it. No customer service training whatsoever. This branch should be shut down, very concerned with health and safety!!!! AVOID this branch. Staff with no morals. you’re all clearly working there for a pay check, don’t bother if you can’t uphold your job description of understanding good customer service.

First time but it was quiet good! I like spicy food but “Hot” level here was a but too spicy for me. Other than that combo with two sides was a good balance meal.

This Nandos provides exceptional service. We accidentally ordered the kids meal instead of the chicken thighs and they very kindly helped us figure out a solution. The manager and staff consistently checked on us to ensure our dining experience was going well. I would definitely come back to this location over the others in London that we’ve tried. This is better than any other Nandos on the planet even! The soft serve here is absolutely delicious and I have never tasted better chicken than at this Nandos. A million thank yous to all the staff and workers! The restrooms were very clean and there was an abundance of toilet paper and soap. Thank you everyone who works at this location for your kindness, friendliness and attention to detail. We will be back!

First time trying Nando's and had very high expectations. The food was great, but I found the service to be lacking. I hated the concept that you order through the mobile, but they bring it to the table. There were multiple mistakes with the serving: forgetting a starter, bringing our main first, not bringing us a glass, then when we asked for it, they brought two, while we only ordered one, then we got a snarky remark for only ordering one drink but having two. Initially they were nice when greeting us, but when things went wrong, their tone changed suddenly and I just didn't like how they handles things.

Good. Friendly greeting upon entry and exit. Asked how our food was. Gave us tap water. Food arrived quickly. Wholesome meal of chicken, rice and broccoli. Good flavour. £16.20.

I was ordering a side of chicken and chips to share with my baby. The size of chicken was so small I never saw this small. Luckly, Sairam was very nice and bring a second portion, was a better size. To be honest Nandos used to be better value for money, now the portions are getting smaller and so much more expensive. 🙄