Julien Malschaert
Google
I’ve been coming to 'Napizza for several years now and have always appreciated the delicious food, welcoming service, and laid-back atmosphere. But what inspired me to finally leave a review was my visit last night—Tuesday, August 5th, 2025—what I’ll now refer to as “the night of the perfect storm.”
When I walked in, I was warmly greeted by Sarah, who seated me at a cozy corner table. At the time, there were only a few other guests—pretty typical for a Tuesday evening. But within just 30 minutes, the entire restaurant filled up. Around 10 to 15 tables were seated almost all at once, and I quickly realized there was only one Sarah managing the floor.
Curious to see how it would all play out, I placed an appetizer order and settled in, expecting things to unravel. Instead, I watched as Sarah handled the rush with grace and professionalism—kindly engaging with each table, taking complex orders without rushing, and keeping her composure the entire time. It was genuinely impressive.
Was my dining experience flawless? Not exactly. The kitchen was clearly overwhelmed with the sheer volume of dine-in and to-go orders, and the food took quite a while to arrive. But the way the situation was handled—especially by Sarah—was so admirable that I felt compelled to share it.
When you visit a neighborhood restaurant like this, you come for the quality, the heart, and the human experience. You don’t expect the fast-paced precision of a big chain, and honestly, that’s part of the charm. A little patience and empathy as a guest go a long way.
(And one last note: the pizza in my photo is no longer on the menu—this is my official plea to bring it back!)