Jo C.
Yelp
While the food was good, the experience left me questioning whether it was worth the price. I'm not familiar with Austrian food, so I don't know if the dishes were priced appropriately. But if you're going to charge a premium, at least provide the service that matches it.
Our server seemed scattered and inattentive. It took a long time just to place our orders. While waiting, I couldn't help but notice a series of mistakes: wrong bills handed to table, to-go boxes nearly given to the wrong party, and some awkward maneuvering in between guests that felt unnecessarily intrusive.
When it's finally our turn, our server tried to bring over the appetizer plates when we near finished the appetizer on the bread plate; we assumed that the extra plating wasn't coming and just dug in. As we were getting our main entrees, our server arrived with one of our dishes, only to pause, swinging it uncertainly while confirming with the owner if it should come with some peppers on the side. It might have made more sense to check with the kitchen first. In the end, the owner stepped in to bring it to our table. At the end of the dinner, he tossed the dessert menu to me while standing at the one end of the table. When we did not order desserts, he snatched the menus off our table with a bit too much haste. At one point, he raised his tone correcting a busboy in front of the guests. It was not a great look.
To be fair, he did have some good moments. He introduced himself clearly and professionally, took the time to explain the specials without rushing through like some servers do, and offered his dessert recommendations. He also encouraged us to take our time when we wrapped up, mentioning to let him know if we needed boxes. I'll give him credit for these efforts.
However, the small details add up. The food was enjoyable, but the service though makes me hesitate to return.