Nautilus Sonesta Miami Beach

I had a fantastic experience at the Nautilus Hotel! From the moment we arrived, the customer service was outstanding. The staff was incredibly attentive and personable, always ready to help with a smile. Our room was spotless and very comfortable, which made for a relaxing stay. Not super modern not nice One of the best features of this hotel is its prime beachfront location … just steps from the back of the hotel and you're right on the sand. The beach attendants, Isaac and Samson, truly went above and beyond to ensure every guest was well taken care of. Their professionalism and attentiveness made our beach days extra enjoyable. They did a PHENOMENAL job! If you're looking for a hotel that combines great service, cleanliness, and a perfect beach setting, I would highly recommend the Nautilus Hotel. I’ll definitely be coming back!

I have already been here several times, but I can say for sure that now I will not return. The cleanliness is getting worse and worse, starting from the rooms, where the dust is not wiped, and let's not mention the floors, lest it be a mistake to go without shoes in the room. Then there is the pool which is dirty to the last degree, Mr. Manager I recommend you go and look at the white tiles on which the water depth is marked, that is where you can see the best the mess that is at home. It is better not to mention the rest of the hotel, I can say that a few years ago it was cleaned daily, which is no longer done these days. It is a shame that it has reached such conditions.

The hotel is in such a great location. Far enough away from the craziness, yet close enough to walk everywhere. It’s beautiful and clean. The staff always have smiles and are very welcoming. Having chairs available with towels and food/beverage service on the beach was a huge selling point for us. When we didn’t want to be on the beach, we spent the days at the pool where Sam always took care of us, providing the perfect spot in the shade for us (and sun for our girls). He was so helpful, especially when the pool was very crowded.

When you think about going to a hotel and getting the penthouse suite do you expect VIP treatment? In your mind you would expect good customer service appreciation for being there spending the kind of money that you’re spending for that type of room. If it were a celebrity spending the same amount of money that I just spent, they’d be treated like Gold but no regular people that they don’t even know of they treat them like crap they tried to price gouge one of my friends that was coming to visit me for guest parking for $100 to park after they told me it was $35. I called down to the front desk and they never called me back about it. They just acted like it never happened. They also only give you a five sets of silverware and after you use them, they take them away and only leave what you haven’t used and they don’t replace them. They also don’t give you any type of soap you would think for a penthouse suite they would have more accommodations for people living in there. The room was nice, so however, the outside for the fantastic suite had seat covers that look like they haven’t been replaced in years and has just been sitting in the weather. When I was leaving, the person checking me out, handing me my paper and said here you go and didn’t say anything else to me after I just spent almost 5 grand in two days. All in all the room itself in the grand scheme of things was nice to have a little details do matter so maybe it’s time to replace some things. The view itself was really good too, but if you’re wanting to have that whole experience of a penthouse suite and VIP treatment don’t waste your money cause you won’t get it here. *Edit in response to GM* If you know your hotel is undergoing renovations then you shouldn’t sell the room and you should be warning the guests or lowering your price if you are. Either way your response to me shows you clearly don’t care and I’m definitely never going back there.

I recently stayed one night at the Nautilus Sonesta Miami Beach and did not have a good experience. There was noticeable hair and stubble on the walls/floor of my shower and a discarded chocolate wrapper in my room. The cleaning between guests is clearly not thorough or acceptable from a hygiene perspective. The hotel only has 2 lifts and one was broken down for majority of my stay, which it seems from other Google reviews is a very common occurrence. It took upwards of 10 minutes to get from my room to the lobby, and on occasion myself and other guests had to resort to using the fire exit stairs due to the wait time. These stairs exit through a room where the hotel is storing guests luggage and mail, which is clearly not secure - definitely don’t leave your luggage at the hotel if your room isn’t ready. I have seen the managers responses to other reviews about the lifts saying they are undergoing construction and things will improve - but it is not acceptable to leave the current property in a state of disrepair while next door is being renovated. Anyone intending to stay at this hotel should also be aware that there is a major construction site directly next door (pictured) with industrial cranes and drills. It is very noisy from 8am onwards and my room vibrated all day from the drills. It feels dishonest that guests are not informed of this when booking. I would strongly recommend that others avoid this hotel given the significant hygiene, infrastructure, noise and security issues. It is far from a 4 star (or even 3 star) experience.

We loved our stay. We had a king ocean view balcony and it was wonderful. The view was spectacular. Best things: the service. Amary and Isaac at the beach were standouts but there wasn’t a single bad experience with the outstanding staff. The location. Right on the beach walk, and two blocks from the free south beach trolley. Stroll to numerous beaches, shops, restaurants, bars. Bed was comfy. Not my favorite: the “mood lighting” in the bathroom. Just give me bright bathroom lights, I do not like dim lights in the bathroom. Also the “resort music” at the pool. Play better music - pop, jazz, hip hop, salsa, anything - just not Muzak. Overall excellent experience. I’d go back again.

The hotel has a great location, nearby nice spots. It is in first line of the beach and they have umbrellas and chairs ( the umbrella has a cost of 30 USD per day). Rooms are not huge but good enough to be comfortable. We have stayed in the hotel before during 2023 and 2024. We decided to be back not only because all the above, but mostly for the kindness of the staff always happy to help. I want to specially mention to Alexis M. who is the most adorable person and who always does the best and beyond for us to feel very welcomed and like at home.

This is my first vacation in Miami. But not my first vacation by the ocean. So I have something to compare with. Convenient booking and the possibility of early check-in. Very friendly staff at the reception. What really upset me at the beginning... was the quality of cleaning. Maybe I have professional deformation. I have a cleaning company and I would fire my employees if they worked like that. The hotel has 5 stars. The first thing I did upon arrival was clean the dust. Everywhere. After that, the cleaners came every day. But the dust that I didn’t clean on one of the shelves for the sake of the experiment remained. Moreover, the cleaners were probably expecting tips and took away a towel every day (they took the foot towel first when leaving the shower). Which became a matter of principle for me - I won’t give a dollar in tips. The buffet service is wonderful, the breakfasts are great. The staff, again, is very customer-oriented. I didn't use the pool because I don't see the point in it. I live on the first line of the ocean. My heart was captured by the beach team. Isaac and his guys are real professionals. I spent my entire vacation on the beach. Friendly. Attentive to details. No need to remind about changing the position of the umbrella during the change of the position of the sun. Attention to each guest, first-class service and what leaves a desire to give the hotel the highest rating, even despite the terrible service from the cleaning of the rooms. The beach, location, the presence of everything you need in the hotel - 11 out of 10. Cleaning 2 out of 10. This is the Achilles heel that can spoil the impression. But the beach team compensates for everything with perfect service.😍

Nestled in a prime location, Nautilus Sonesta Miami Beach presents a stay that's a blend of positives and areas needing improvement. The black and white theme in the halls and rooms fall short of expectations. Curtains and floors lacked the spotless feel, dimming the overall experience. Despite these drawbacks, the staff's kindness was a highlight, contributing positively to the stay. However, the resort seems due for a renovation to match its potential.

I was going to do two stars but I don't think this place even deserves that, this was a terrible experience. The first day we came in we had problems with the valet, the valet just left and we had to go inside to find someone to take our car. Not only that there was only one hotel desk member. The staff there seem to be extremely clueless about Miami Beach in general, no help in suggesting restaurants or things to do. The room was fine until we get into the bathroom. The water would take up to 5 minutes to even become warm. We called someone to take a look at it and they said that it's normal. I've stayed at many Sonesta's in Florida and the staff have all been lovely and helpful. Do not waste your money at this Sonesta and go somewhere else.

The room was absolutely palatial and clean. The pool was fantastic and the staff super nice. There's private beach access and beach chairs are held upon request. There is a bar inside as well as by the pool. There's also a little kiosk for your usual coffee, tea, etc. fare. Prices are relatively reasonable, especially for the location and accommodation Would recommend.

This is a review purely for the day pass experience. It was my best friend's birthday and as moms we rarely get a chance to enjoy the beach or time away from our kids, so I decided to rent is a cabana at the nautilus by Sonesta. The property is beautiful and the staff was very friendly, but unfortunately that's where the good ends. A cabana was $150 for the day, came with a TV and access to the pool and beach. Although the cabana was nice the Tv was not working for almost 5 hours and we had to request for help multiple times. Also although you have the cabana the there were not a lot of available chairs next to our area to enjoy the sun, so unfortunately we did not spend a lot of time in the actual cabana and had to walk back and fourth multiple times to access our things. The beach chairs were comfy but for the first 2 hours we were being burnt by them because at 11am the pool had already ran out of towels. For 2 hours we asked for towels as did those around us and all we kept being told is that they had none. How a pool at a hotel that knows their reservation and how many guest are staying in a hotel can not plan accordingly on a busy Sunday for the guest at the pool with basic amenities is insane. The food was expensive which is to be expected but the flavors were subpar, it's as they never used salt in their life. The bathrooms were disgusting and had no supplies. And upon departure our $35 valet took 30 minutes to bring our car and a valet employee decided to use a guest corvette like he was re-enacting a Scene from Tokyo drift, same guy who peeled out with one guest car brought us ours ( concerning to say the least). Although our server Valeria was amazing? The drinks were tasty and the beach was beautiful, by no means was this experience worth almost $1000. It would have been cheaper to stay the night at a real luxury resort where we would have felt welcomed and special And where the guest experience is more important then their earnings potential. I would not recommend anyone does the day pass and to be honest if one day was executed so poorly I can only image how terrible a vacation there would be

So here's the deal. They charge a lot, nickel and dime you to death with valet. Bell hop, beach chairs, beach services fees etc. that's all well and good as long as your service is great. However, we arrived a little early, on a Monday mind you, we were told room wasn't ready because it hadn't been approved by the "inspector". They bragged about the level of care that goes into it. So, when went into our room and it was clear that it hadn't been checked, dirty coffee cups, empty wrappers etc. bell hop said they would take care of it and also turn down the couch for my daughter to sleep on. Coffee bar cleaned, bed not turned down. Again, no big deal in a "normal" hotel, but for the price we should expect and deserve better

This hotel is a decent, mid-level place to stay. You might be able to find better places in the price range, but at least this one is clean and provides easy access to the beach, as well as a nice, quiet pool area. The rooms are in need of an upgrade, but the bathrooms are good. I suggest going with a beach view if you are staying here. The view from my room was a cement wall, so that definitely could've been better. All the staff were friendly and attentive. The front desk tried to fix a billing issue during my stay. The issue was not resolved during my stay, but ultimately, the hotel honored their word and corrected my bill. I would consider staying again.

Was lucky enough to come for a company retreat. This restaurant went above and beyond to make sure that we were all happy. We had dinners breakfast for a large group organized with perfect execution. Also, beach Olympics as this is a beachfront resort. This experience was so fun and professional. Yes thank you. Multiple times I had to call the front desk to ask for things, and they were immediately executed with the most friendly, unprofessional way I have ever experienced. They stay at a lot of hotels and wish. Many would take note of the excellent service this one provides the ambience is gorgeous and eclectic.

Rooms small. Huge trunk in bedroom that makes no sense. Takes up so much room. Bathrooms tiny too. Coffee lady in lobby very nice however she overheats and burns the coffee. Can't drink it or I'll burn my mouth off! And tastes burnt. Hotel is just fine. Wouldn't recommend. Bartender also so sour? Smile and create conversation ?

I had a great stay at the Nautilus! Everybody was extremely polite, courteous, and nice! From the valet to check in, housekeeping, the Bellman, everyone! I even forgot something in my room that was very valuable after I drove over three hours I realized I forgot it, I called them. They went up to the room, checked it out, found it brought it back and held it for me until I could get somebody to pick it up. Not only is it extremely clean and courteous, but honest, which is hard to find anywhere but especially in South Beach! (nothing against South Beach. Just a fact ) I will be making the Nautilus Sonesta, my go to hotel when in South Beach! Thank you again!