Nautilus Sonesta Miami Beach

Rent the ocean cabana!! We got off to a rough start with an early check in that we were not able to get, we were told 3, then 4, then at 530 Jeremy Miller the manager was informed about our issue and he 100% made it right! He was very quick to solve the puzzle and we went from looking for another hotel to stay at in their lobby to deciding to stay. He personally escorted us to the restaurant, sat us, and hand delivered the keys to our room when it was ready. It's extremely refreshing to see people in the service industry that still actually care and take pride in their establishment. The restaurant is upscale with a very laid back vibe. LEO, Leo, Leo, Leo is THE MAN! Super fun, knowledgeable in the drinks and food on the menu, and kept our conversation fun and engaging. Leo handed us off to Farris to finish the night and he was just as awesome! Really, the entire staff is pretty awesome and friendly. The rooms needs a little refresh but would my wife and I stay here again? YES!!! Again, rent the ocean cabana for at least one day if you can!

We recently got married at this hotel. We had our ceremony on Ocean Terrace overlooking the beach, followed by a reception at the bar. Everything was absolutely beautiful, and we couldn’t have asked for a better experience. The staff was fantastic. Everyone was friendly, professional, and on top of every detail. We truly felt like VIPs the whole time. The space looked stunning and the energy was perfect. It was truly a memorable experience!

An Amazing Miami Getaway at Nautilus Sonesta! From the moment we arrived at Nautilus Sonesta Miami Beach, the service and atmosphere were top-tier! We got there around 2 PM, and although our rooms weren’t quite ready, the team made everything seamless. They held our bags, and we slipped into the changing room to get into swimwear before spending the day in a poolside cabana. Special shoutout to Esphania, our poolside attendant — she was absolutely incredible! Attentive, friendly, and on top of everything we needed without us ever having to ask twice. And Sheryl, the bartender, served up the best white sangria I’ve had in a long time. The girls enjoyed their virgin piña coladas, and we all indulged in the Wagyu burger, wings, poke bowl, and quesadilla — every plate was cleared! The pool area was beautiful, the music set the perfect vibe, and the day flowed effortlessly from lounging in the cabana to relaxing on the gorgeous beach just steps away. When we got to our rooms, they were spotless, stylish, and welcoming — complete with a bottle of champagne and fresh fruit. Even Augustin and Rhodes checked in to make sure we were taken care of, which truly made us feel like VIP guests. Between the beautiful property, amazing staff, great food and drinks, and overall unforgettable atmosphere, we’re already planning our next trip back. Nautilus Sonesta, you have our hearts! 💙🌴🍹

Perfect Family Stay by the Beach We’ve been coming to this hotel for years with our family and it never disappoints. The location is unbeatable — just steps from the beach. The pool area is great, especially for kids, with a dedicated children’s pool. The staff are always friendly and professional, especially around the pool bar, where the menu is perfect for a light snack or lunch. Rooms are clean and comfortable, and everything is well maintained. It’s the ideal spot for a relaxing family vacation. We always look forward to coming back!

Birthday trip to Miami and stayed at Nautilus. I honestly cannot say enough about the staff and management. They were amazing. Leo and Faris in the bar were terrific! Leo, we came to say bye but just missed you! Thanks for everything! We had a little bit of a pickle checking in but the manager, Jeremy, took excellent care of us!!! Thank you so much, Jeremy! We had an oceanfront with balcony and the view was beautiful. We loved sitting out there with drinks watching planes come in and the beautiful lightning show. The rooms are small and the hotel needs some renovating but it was fine for my husband and I. Food and drinks at the hotel were very good! Close to Lincoln Rd and all the fun stuff. Would I stay again? Yes. Absolutely. Mostly because of the staff. Put an ocean cabana in your budget. It's worth it.

I had a fantastic experience at the Nautilus Hotel! From the moment we arrived, the customer service was outstanding. The staff was incredibly attentive and personable, always ready to help with a smile. Our room was spotless and very comfortable, which made for a relaxing stay. Not super modern not nice One of the best features of this hotel is its prime beachfront location … just steps from the back of the hotel and you're right on the sand. The beach attendants, Isaac and Samson, truly went above and beyond to ensure every guest was well taken care of. Their professionalism and attentiveness made our beach days extra enjoyable. They did a PHENOMENAL job! If you're looking for a hotel that combines great service, cleanliness, and a perfect beach setting, I would highly recommend the Nautilus Hotel. I’ll definitely be coming back!

The stylish hotel is sandwiched between two buildings. The shaded eating area and pool areas are swish but the sounds from the neighbouring aircons and the hotels own industrial fan is loud and creates a wind tunnel effect. Style wise is a shabby chic and aspirationally boujee. Don’t expect genuine marble or a Steinway piano. The breakfast is very good and the staff are super helpful.

Isaac was absolutely amazing with his service! He was very friendly, professional, and quick to ask if we had any more questions or needed help with anything. I was especially impressed with how good he was at remembering names—it really made the experience feel personal. He went above and beyond to make sure we were taken care of. Isaac definitely deserves a raise!

Nestled in a prime location, Nautilus Sonesta Miami Beach presents a stay that's a blend of positives and areas needing improvement. The black and white theme in the halls and rooms fall short of expectations. Curtains and floors lacked the spotless feel, dimming the overall experience. Despite these drawbacks, the staff's kindness was a highlight, contributing positively to the stay. However, the resort seems due for a renovation to match its potential.

I was going to do two stars but I don't think this place even deserves that, this was a terrible experience. The first day we came in we had problems with the valet, the valet just left and we had to go inside to find someone to take our car. Not only that there was only one hotel desk member. The staff there seem to be extremely clueless about Miami Beach in general, no help in suggesting restaurants or things to do. The room was fine until we get into the bathroom. The water would take up to 5 minutes to even become warm. We called someone to take a look at it and they said that it's normal. I've stayed at many Sonesta's in Florida and the staff have all been lovely and helpful. Do not waste your money at this Sonesta and go somewhere else.

The room was absolutely palatial and clean. The pool was fantastic and the staff super nice. There's private beach access and beach chairs are held upon request. There is a bar inside as well as by the pool. There's also a little kiosk for your usual coffee, tea, etc. fare. Prices are relatively reasonable, especially for the location and accommodation Would recommend.

This is a review purely for the day pass experience. It was my best friend's birthday and as moms we rarely get a chance to enjoy the beach or time away from our kids, so I decided to rent is a cabana at the nautilus by Sonesta. The property is beautiful and the staff was very friendly, but unfortunately that's where the good ends. A cabana was $150 for the day, came with a TV and access to the pool and beach. Although the cabana was nice the Tv was not working for almost 5 hours and we had to request for help multiple times. Also although you have the cabana the there were not a lot of available chairs next to our area to enjoy the sun, so unfortunately we did not spend a lot of time in the actual cabana and had to walk back and fourth multiple times to access our things. The beach chairs were comfy but for the first 2 hours we were being burnt by them because at 11am the pool had already ran out of towels. For 2 hours we asked for towels as did those around us and all we kept being told is that they had none. How a pool at a hotel that knows their reservation and how many guest are staying in a hotel can not plan accordingly on a busy Sunday for the guest at the pool with basic amenities is insane. The food was expensive which is to be expected but the flavors were subpar, it's as they never used salt in their life. The bathrooms were disgusting and had no supplies. And upon departure our $35 valet took 30 minutes to bring our car and a valet employee decided to use a guest corvette like he was re-enacting a Scene from Tokyo drift, same guy who peeled out with one guest car brought us ours ( concerning to say the least). Although our server Valeria was amazing? The drinks were tasty and the beach was beautiful, by no means was this experience worth almost $1000. It would have been cheaper to stay the night at a real luxury resort where we would have felt welcomed and special And where the guest experience is more important then their earnings potential. I would not recommend anyone does the day pass and to be honest if one day was executed so poorly I can only image how terrible a vacation there would be

So here's the deal. They charge a lot, nickel and dime you to death with valet. Bell hop, beach chairs, beach services fees etc. that's all well and good as long as your service is great. However, we arrived a little early, on a Monday mind you, we were told room wasn't ready because it hadn't been approved by the "inspector". They bragged about the level of care that goes into it. So, when went into our room and it was clear that it hadn't been checked, dirty coffee cups, empty wrappers etc. bell hop said they would take care of it and also turn down the couch for my daughter to sleep on. Coffee bar cleaned, bed not turned down. Again, no big deal in a "normal" hotel, but for the price we should expect and deserve better

This hotel is a decent, mid-level place to stay. You might be able to find better places in the price range, but at least this one is clean and provides easy access to the beach, as well as a nice, quiet pool area. The rooms are in need of an upgrade, but the bathrooms are good. I suggest going with a beach view if you are staying here. The view from my room was a cement wall, so that definitely could've been better. All the staff were friendly and attentive. The front desk tried to fix a billing issue during my stay. The issue was not resolved during my stay, but ultimately, the hotel honored their word and corrected my bill. I would consider staying again.

Was lucky enough to come for a company retreat. This restaurant went above and beyond to make sure that we were all happy. We had dinners breakfast for a large group organized with perfect execution. Also, beach Olympics as this is a beachfront resort. This experience was so fun and professional. Yes thank you. Multiple times I had to call the front desk to ask for things, and they were immediately executed with the most friendly, unprofessional way I have ever experienced. They stay at a lot of hotels and wish. Many would take note of the excellent service this one provides the ambience is gorgeous and eclectic.

Rooms small. Huge trunk in bedroom that makes no sense. Takes up so much room. Bathrooms tiny too. Coffee lady in lobby very nice however she overheats and burns the coffee. Can't drink it or I'll burn my mouth off! And tastes burnt. Hotel is just fine. Wouldn't recommend. Bartender also so sour? Smile and create conversation ?

I had a great stay at the Nautilus! Everybody was extremely polite, courteous, and nice! From the valet to check in, housekeeping, the Bellman, everyone! I even forgot something in my room that was very valuable after I drove over three hours I realized I forgot it, I called them. They went up to the room, checked it out, found it brought it back and held it for me until I could get somebody to pick it up. Not only is it extremely clean and courteous, but honest, which is hard to find anywhere but especially in South Beach! (nothing against South Beach. Just a fact ) I will be making the Nautilus Sonesta, my go to hotel when in South Beach! Thank you again!