Nautilus Sonesta Miami Beach

We stayed at the Nautilus Hotel in Miami several years ago, and this time we came back just for breakfast. It was such a nice experience to return. The breakfast was great, just as we remembered, and sitting there brought back so many wonderful memories from our previous stay. We spent time talking about how much we enjoyed this hotel before, and it felt really special to be back again. The atmosphere is welcoming, the food was delicious, and the experience reminded us why this place left such a good impression on us in the first place. We’re very happy we came back.

An underrated gem with an incredible breakfast! I recently stayed at the Nautilus Sonesta (booked via Chase Rewards) and was thoroughly impressed. It is a true underrated gem in South Beach. * The Service: Exceptional. Every staff member we encountered was genuinely welcoming and proactive, constantly checking in to see how they could make our stay more comfortable. * The Food: Don't skip the breakfast! It is one of the best buffets we’ve had in years. The variety is huge—from fresh salmon and cold cuts to high-quality whole-grain breads and rotating hot options. The pastries are "best in class"—so fresh and crunchy. * The Location: You can't beat it. The hotel has a beautiful bamboo-shaded path that leads you directly onto the sand. The lobby is also stunning and very well-maintained. * Room Tip: The hotel has a rectangular layout. Currently, the only Ocean Front balcony rooms (King Suites) are under maintenance. Other rooms don't have balconies and offer only partial ocean glimpses, so check your room type carefully before booking. I’m super happy and would definitely return. Pro-tip: Make sure to select the breakfast-included option when booking!

Randomly booked a beach hotel and absolutely loved it. The service at both the hotel and the beach was exceptional—truly beyond words. We were offered complimentary chairs, towels, and an umbrella, and the best part was how attentive the staff was, adjusting the umbrella from time to time to ensure we stayed in the shade. Breakfast was complimentary as well; it was continental, authentic, and very enjoyable. I will definitely stay here again, especially considering the excellent service and facilities provided for the price.

My stay at the Nautilus Sonesta Miami Beach was excellent from start to finish. Alexis at the front desk made check-in fast, easy, and welcoming — truly one of the best first impressions I’ve had at any hotel. Her professionalism and great attitude set the tone for the entire trip.||Kenny at the pool took the experience to another level. His service was outstanding — attentive, friendly, and always a step ahead. He made every pool day feel effortless.||The property is beautiful, the location is perfect, and the staff really elevate the whole experience. Highly recommended.

I had the pleasure of receiving beach service from Kymani, and I truly hope his work is recognized at the highest levels. His professionalism, warmth, and dedication are immediately apparent, and he delivers the kind of service that elevates a guest’s entire experience.||From the moment we arrived, Kymani greeted us with a genuine smile and made sure we were comfortably set up. Even as the day grew hotter and busier, he remained patient, attentive, and consistently proactive. He checked in at the perfect intervals — thoughtful without being intrusive — and handled every request with remarkable efficiency and care.||What stood out most is how naturally he embodies hospitality. He anticipates needs before you ask, communicates clearly, and treats every guest with equal importance and respect. That level of service creates memorable moments and reflects positively on the establishment itself.||A note to management:|Kymani is doing exceptional work under intense heat and conditions, walking large distances to reach multiple guests quickly. A golf cart would dramatically increase his ability to serve guests efficiently, especially on peak days. Faster response times mean happier guests — and when people spend premium dollars for beach service, speed and comfort matter. Providing him with this tool would not only make his job safer and more manageable, but it would also enhance the guest experience and improve overall service quality.||Kymani already performs at a leadership level. He carries himself with professionalism, he elevates the brand, and he consistently turns first-time guests into returning ones. If there’s someone who deserves recognition, advancement, or a promotion based on sheer talent and work ethic — it’s him.

I booked the Nautilus Sonesta months in advance for Miami Art Week to give my girlfriend her first real Miami Beach experience. Instead, this hotel managed to deliver one of the worst stays I’ve ever had. A few weeks before arrival, the hotel suddenly informed us our reserved room was under construction and downgraded us to a room without a balcony. They initially offered an extremely small discount, and only after multiple back-and-forth emails did they increase it slightly, but still nowhere near acceptable. When we arrived at 11 AM, our room wasn’t ready until the exact earliest check-in time of 4 PM. Staff told us to change in a public restroom, even though another employee later said there was a changing room available. No one offered a tour, no explanation of amenities—just a total lack of hospitality. Once we finally got into the room, all we could hear was blaring reggaeton and constant construction banging from morning through the day. The shower wouldn’t get warm; we had to run it for over an hour. Then the sink clogged and backed up, and the toilet began overflowing. When we called reception, they told us to “run both at the same time,” which made things worse. They switched our room, but the new one had the same issues: 45 minutes to an hour for warm water, barely any water pressure—my girlfriend could hardly wash her hair. And to make things even worse, as she was getting out of the shower, window washers were staring into the room, pointing and laughing at her in her towel. Completely unacceptable. The hotel’s idea of compensation? A few drink vouchers. For a property that markets itself as a high-end, historic Miami Beach hotel, the leadership, customer service, and maintenance are nowhere near the standard they pretend to be. Given the chaos, the construction, the plumbing failures, and the invasion of privacy, our stay should have been fully comped, not patched over with tiny discounts. This was an absolute nightmare from start to finish. I strongly do not recommend staying here until they overhaul management, finish construction, and relearn what basic hospitality means.

A hotel is really only as good as its staff. I don't know how they've done it, but the employees at this Sonesta are some of the best ever. Incredibly personable, helpful, professional, knowledgeable. Thank you Levy, Valentina, Pio, Nicole, Isaac, and Danny! Every interaction felt like they went above and behond to make the guests feel appreciated. Courteous and cheerful housekeepers make sure that the rooms are super clean. The hotel common areas, including the restaurant and bar, are also very clean. The restaurant breakfast buffet was a little disappointing. Indoor and al fresco dining available. The pool area was closed and under construction during our stay, and work is being done on the hotel to spiff it up. The pool looks like it'll be awesome when it reopens; we were given the option of using the pool at an adjacent hotel. Very comfortable mattress. Small fridge, no microwave. Convenient little coffeeshop in the lobby. The hotel is on the beach.

Location is great. This is the season when all the hotels and events are getting repaired and retooled for the next big travel season so there is alot of construction going on on the the strip overall. The staff and the service was exceptional. Greatly recommended to stay here while on your Miami vacay.

Nestled in a prime location, Nautilus Sonesta Miami Beach presents a stay that's a blend of positives and areas needing improvement. The black and white theme in the halls and rooms fall short of expectations. Curtains and floors lacked the spotless feel, dimming the overall experience. Despite these drawbacks, the staff's kindness was a highlight, contributing positively to the stay. However, the resort seems due for a renovation to match its potential.

I was going to do two stars but I don't think this place even deserves that, this was a terrible experience. The first day we came in we had problems with the valet, the valet just left and we had to go inside to find someone to take our car. Not only that there was only one hotel desk member. The staff there seem to be extremely clueless about Miami Beach in general, no help in suggesting restaurants or things to do. The room was fine until we get into the bathroom. The water would take up to 5 minutes to even become warm. We called someone to take a look at it and they said that it's normal. I've stayed at many Sonesta's in Florida and the staff have all been lovely and helpful. Do not waste your money at this Sonesta and go somewhere else.

The room was absolutely palatial and clean. The pool was fantastic and the staff super nice. There's private beach access and beach chairs are held upon request. There is a bar inside as well as by the pool. There's also a little kiosk for your usual coffee, tea, etc. fare. Prices are relatively reasonable, especially for the location and accommodation Would recommend.

This is a review purely for the day pass experience. It was my best friend's birthday and as moms we rarely get a chance to enjoy the beach or time away from our kids, so I decided to rent is a cabana at the nautilus by Sonesta. The property is beautiful and the staff was very friendly, but unfortunately that's where the good ends. A cabana was $150 for the day, came with a TV and access to the pool and beach. Although the cabana was nice the Tv was not working for almost 5 hours and we had to request for help multiple times. Also although you have the cabana the there were not a lot of available chairs next to our area to enjoy the sun, so unfortunately we did not spend a lot of time in the actual cabana and had to walk back and fourth multiple times to access our things. The beach chairs were comfy but for the first 2 hours we were being burnt by them because at 11am the pool had already ran out of towels. For 2 hours we asked for towels as did those around us and all we kept being told is that they had none. How a pool at a hotel that knows their reservation and how many guest are staying in a hotel can not plan accordingly on a busy Sunday for the guest at the pool with basic amenities is insane. The food was expensive which is to be expected but the flavors were subpar, it's as they never used salt in their life. The bathrooms were disgusting and had no supplies. And upon departure our $35 valet took 30 minutes to bring our car and a valet employee decided to use a guest corvette like he was re-enacting a Scene from Tokyo drift, same guy who peeled out with one guest car brought us ours ( concerning to say the least). Although our server Valeria was amazing? The drinks were tasty and the beach was beautiful, by no means was this experience worth almost $1000. It would have been cheaper to stay the night at a real luxury resort where we would have felt welcomed and special And where the guest experience is more important then their earnings potential. I would not recommend anyone does the day pass and to be honest if one day was executed so poorly I can only image how terrible a vacation there would be

So here's the deal. They charge a lot, nickel and dime you to death with valet. Bell hop, beach chairs, beach services fees etc. that's all well and good as long as your service is great. However, we arrived a little early, on a Monday mind you, we were told room wasn't ready because it hadn't been approved by the "inspector". They bragged about the level of care that goes into it. So, when went into our room and it was clear that it hadn't been checked, dirty coffee cups, empty wrappers etc. bell hop said they would take care of it and also turn down the couch for my daughter to sleep on. Coffee bar cleaned, bed not turned down. Again, no big deal in a "normal" hotel, but for the price we should expect and deserve better

This hotel is a decent, mid-level place to stay. You might be able to find better places in the price range, but at least this one is clean and provides easy access to the beach, as well as a nice, quiet pool area. The rooms are in need of an upgrade, but the bathrooms are good. I suggest going with a beach view if you are staying here. The view from my room was a cement wall, so that definitely could've been better. All the staff were friendly and attentive. The front desk tried to fix a billing issue during my stay. The issue was not resolved during my stay, but ultimately, the hotel honored their word and corrected my bill. I would consider staying again.

Was lucky enough to come for a company retreat. This restaurant went above and beyond to make sure that we were all happy. We had dinners breakfast for a large group organized with perfect execution. Also, beach Olympics as this is a beachfront resort. This experience was so fun and professional. Yes thank you. Multiple times I had to call the front desk to ask for things, and they were immediately executed with the most friendly, unprofessional way I have ever experienced. They stay at a lot of hotels and wish. Many would take note of the excellent service this one provides the ambience is gorgeous and eclectic.

Rooms small. Huge trunk in bedroom that makes no sense. Takes up so much room. Bathrooms tiny too. Coffee lady in lobby very nice however she overheats and burns the coffee. Can't drink it or I'll burn my mouth off! And tastes burnt. Hotel is just fine. Wouldn't recommend. Bartender also so sour? Smile and create conversation ?

I had a great stay at the Nautilus! Everybody was extremely polite, courteous, and nice! From the valet to check in, housekeeping, the Bellman, everyone! I even forgot something in my room that was very valuable after I drove over three hours I realized I forgot it, I called them. They went up to the room, checked it out, found it brought it back and held it for me until I could get somebody to pick it up. Not only is it extremely clean and courteous, but honest, which is hard to find anywhere but especially in South Beach! (nothing against South Beach. Just a fact ) I will be making the Nautilus Sonesta, my go to hotel when in South Beach! Thank you again!