Neptune

An absolute waste of time. We went in for a design meeting with one of their kitchen designers and spent the best part of an hour discussing our project. He promised an estimate and design would be sent the following week. It’s been almost 2 months and we never heard back from them. Absolutely unbelievable. Don’t even bother considering Neptune.

This is a wonderful branch of Neptune - amazing products and well presented. Wish I could shop here more often! I was well looked after by the two lovely ladies behind the till and they even helped me find a replacement for my wife’s tote bag I accidentally lost!

If 0 stars was an option, this outfit would thoroughly deserve it. We ordered a TV cabinet with the white glove service. Firstly, the delivery driver refused to carry it into the house, secondly when he eventually did he managed to scratch all the walls along the way of our freshly renovated house. Then he refused to take it out of the box or assemble it. Shocking service - would never order anything from this company again. It’s expensive and terrible service throughout the whole journey!

Ordered some porcelain Christmas trees and tea light houses over the phone and Izzy helped me out amazingly, trees were delayed coming into the shop but once they came in they were sent out special delivery so I got them in time for Xmas, just great.

Waited over a month for any form of follow up or consultation from the team despite numerous chasing. Neptune prides itself on first class kitchens and service and my husband and I experienced the complete opposite. Diabolical service.

I’ve bought various items online over the years with mixed results but the one constant is a truly abysmal delivery time even for items that are in stock.

I didn't know where to look first. Designs were elegant & functional with a touch of mystery. Well worth a leisurely visit.

If you are looking for exemplary service, talk to Emma-Louise. Exceptional attention to detail and knows what you are looking for. Well done!