Farah Kigelman
Google
We walked in with high expectations, but the experience was completely disappointing.
As our food was being served, the runner casually said, “We don’t have the pasta for the kids’ meal.” That kind of information should be communicated well before the food comes out—not when everyone else is already being served. Leaving a child without a meal while the rest of the table eats is unacceptable. What made it worse was the complete lack of accountability. No apology. No effort to correct the issue. Just silence. That’s unprofessional and shows poor judgment on both the manager’s and server’s part.
Then came the bill. We were charged for kids’ drinks and extra sauces that we never ordered. The kids’ menu made no mention of drink prices, yet when I raised the issue, the waiter simply said, “We always charge $3 for a kids’ cup,” with zero explanation or effort to clarify. Again—no apology, no transparency, and no attempt to make it right.
On top of the poor service, the food itself was nothing special. I ordered the burger, and it was by far the worst burger I’ve ever had. The meat was completely unseasoned, tough, and had an overpoweringly gamy taste. It was also served to my cold.
From start to finish, this experience was a letdown. Between the poor communication, unprofessional service, inaccurate billing, lack of accountability, and terrible food, I won’t be returning—and I wouldn’t recommend this place to anyone.