New China Palace Restaurant

Do not be fooled by the unassuming exterior, there’s a reason this place has won awards. Everything is flavorful and has good profile and balance. Their soups are amazing!

First time coming here and I liked it. Their egg roll is one of the best I've had. Hot and sour soup was decent. Cheese wonton and fried wonton was good. Beef and broccoli was too salty. The lomein was good but a tad bit too oily. They used spaghetti noodles instead of the typical square noodles but I still liked it. It had really good flavor. Service was excellent.

We ordered steamed dumplings, sesame chicken with white rice, General Tso’s chicken with fried rice. Overall, the meal was disappointing for me (General Tso’s chicken) and okay for my wife (Sesame Chicken). The dumplings were just okay. The General Tso’s chicken was well breaded but the sauce was not good. The sauce was neither tasty, spicy, no sweetness, and just lacked flavour. The sauce seemed like it was poured out onto the chicken. While the staff did a good service job, the food is not worth going to the restaurant.

I ordered off the lunch menu for lunch take-out. I got the General Tso's chicken and the Spicy Garlic Pork. The food was quite lacking for being the "best in town" as they advertise on their website. The General Tso's chicken looked old and had a light brown color rather than a fresh reddish hue as seen on the pictures and typical at other restaurants. The pork was lacking as in there was a disproportionate amount of vegetables and water chestnuts compared to the little amount of pork you actually get. The sauce was also over salted, possibly from too much soy sauce. The Hot n Sour soup that came with it was not fresh and had a funny smell. The crispy wontons that came with the soup were quite stale, not even palatable(that should've been an easy one to get right at least). The fried rice is little much else than rice with soy sauce. No veggies and small specks of egg here and there. I had to ask for napkins to be included in the take-out bag. The guy working the front was accommodating at least.

Loved our lunch-best Chinese food in Oak Ridge! Hot, delicious sesame chicken, gong bao chicken & fantastic egg rolls. Great Quality, great portions and great prices-will be eating here weekly as we can't wait to try all the meals. Thank you!

This a very nice place also very clean. We had the whole duck . It was enough for the both of us . We have diet issues so it was nice to get stuff that we can eat. The menu had alot to choose from. The bar had a big selection to choose from.

This was my 2nd trip to New China Palace Restaurant in the last 2 week. The Moo Goo Gai Pan and the General Tso's Chicken are our favorites. We prefer the Lo-mein instead of the Fried Rice. for me personally, the General Tso's Chicken is like no other Chinese Restaurant in Knoxville, there is something different about the Sauce but I totally like it better. The drive-through Window is a plus, especially if you call ahead. The Servers are always so nice, friendly and they speak great English as well.

General Tao chicken had a lot of flavor and nice portion double golden was good. Had a nice sauce. This is our first visit. The staff are friendly and prompt. I would definitely come here again.

Great traditional Chinese ambiance, our service was excellent and the food was great we will be back.

Food was mediocre at best. Service was not great. Restrooms were pretty dirty and the tablecloths are torn and stained. Last time we were here it was really good, not sure what changed but we probably will not be back.

Only thing worth eating was the soup didn't bring all our food out charged us full price anyways tried to send us home with a bowl of cold rice to make up for it eat anywhere else do your self a favor

We had a LARGE networking group there today. It amazed me how our waiter handled us all (18+ maybe). Everyone had a different check snd there was not a single error with anyone's. I wanted something light and had thoughts of my pepper allergy, so I ordered the Wonton Soup with Crab Rangoons. The soup arrived hot and yummy, so much so that I ordered another bowl ! The Crab Rangoons were some of the best I have ever tasted, again warm and so pretty. My friend next to me enjoyed her soup and lunch of spicy cashew chicken with rice it did not disappoint. Can't wait to be back!

Paid $13 for a cup of rice, a handful of cabbage, a teaspoon of chicken, and a teaspoon of veggies. Won't be back.

I have been here 5 times in the last month, mostly taking interns on going away lunches. This place never fails to impress me. Lunch service is amazing. No matter what protein you prefer, you must try the Mushroom and Black bean Sauce. It's slightly spicy but nothing that will make your mouth burn (people I've taken who do not like spicy food have liked the sauce). I've had it in everything they offer, good every time. Don't forget the hot and sour soup and egg roll with lunch. While the outside of the building is tame and blends in with its surroundings, the inside is colorful and I love looking at the massive painting on the wall. 5 stars, try it if you haven't!

I was looking for an alternative option and wanted to try something Asian. Being a Marylander and a globetrotter, I know a fair bit of cuisines and flavors. I ordered the lunch portion of chicken in hot garlic sauce and a chicken lo mein to go. The chicken in hot garlic sauce was so oily, and the taste was so bland. So I could even figure out the ingredients and it had oil, chili garlic oil, some diced chicken, some onion, some green peppers and very small quantity of water chestnuts...that's it maybe a little bit more of the store bought chilli garlic oil. This can be some kind of stir fry but definitely not a proper Chinese stir fry with fresh garlic. The chicken Lo mein was equally disgusting and disappointing. They even charge 3% admin fee to any credit card sales. Knoxville has some amazing Chinese restaurants but Tennesseans from Oak Ridge are possibly not exposed to other world cuisines and so the owner can let this run as a Chinese restaurant but this is not Chinese and the food is really bad. I am amazed how other people have given five stars to this pace but I won't personally recommend.

First time and it didn't disappoint. Service was excellent, the food came quickly and so tasty. It was later in the afternoon so not so crowded . Highly recommended.

Very very good place to go for Chinese food. Service/waitress was exceptional, fast pleasant. It was kind of typical decore in the dining room, but it was clean and very well kept. The food was spectacular, probably the best I've had while living in Tn(moved here almost 5 yrs ago) . When we are feeling like eating Chinese, we drive an hour to Oak Ridge & this restaurant!!!

Picked up the General Tso's chicken with egg drop soup - Delish! Simple, quick, and perfect for lunch

We had a group of 20 on Christmas Eve and Travis handled it spectacularly. He was so friendly and helpful. Food was delicious

I was very disappointed with the typically delicious egg drop soup today. It tasted like dish water. I reported it to our server who responded with "I am very busy today, what do you want me to do?" When the charge for the soup was still on my bill when presented with the check, I told her I was not going to pay for the soup. I hope this is not the new normal for this place because it is normally very good and the soup is typically a highlight.

I used to love this place. Ever since they changed the sesame chicken recipe it has been on a downhill slide. The last visit will be my last for a very long time.

**Review only on Chef's Menu, not on the normal usual menu** We came here because Authentic Chinese on Netflix said that this spot was one of them. And, for me I questioned it, but I came anyways when the SO said that we were going. I was thinking maybe I would be surprised and that it could possibly the best thing possible. One of her friends called and asked and well it was pretty much a blind meal as it was solely up to the Chef. We had 5 dishes at a price point of $88. Not bad, I guess. I would have paid more if the dishes had different ingredients to it. I was a bit disappointed when all the dishes came back, and it felt as if the chef held back. I'll go through what we had, which will be different if you ask for it as it's whatever the chef wants to cook. The dishes were pretty simple, and nothing too crazy and were served in family style portions. So first dish: Fish Soup. It was flavorful, and it had spiciness to it that gave it a kick. However, there wasn't as much fish as you would think. However, the flavor was definitely good and I looked forward to the next dish. Second: Cold Noodles with a Szechuan hot chili oil sauce. That wasn't too bad, the cold noodles were pretty simplistic, just sesame seeds and scallions covered over on top. There was absolutely no flavor if you just ate the noodles by itself, with the addition to the chili oil though was a different story. It wasn't hot as you would think it would, but it definitely had more of a flavor than just eating it by itself. Third: Salt and pepper egg plant. Just as you know salt and pepper, which was great. I thought this dish was probably overall the best dish out of the five that we had. Fourth: Vegetables with Chicken. At this point I was already losing it when the amount of veggies was so much. I thought there were going to be more dishes that contained meat. The ratio between the veggies to chicken was insane. It would have been a vegetarian's dream, but for me it didn't really cut it. Fifth: Stir fry of random ingredients with tofu, tripe, and other veggies. The flavor depth didn't change as much between the fourth and fifth dish. (I didn't take a picture of this, because it was really not that memorable.) I believe our party were saying that they could've made some of the dishes and I agree. Ultimately, I think our friend who called in to order for the chef's menu went in a little wrong. Granted, it's whatever the chef wants to cook and that's definitely appealing to me. I love that, especially when you're going to be the "Authentic" Chinese restaurant in town, I'm expecting something that would make me want to come back if I'm ever in the mood for Chinese. In my opinion though, you can just go to Asia Kitchen on Kingston Pike and get a more diverse set of dishes, but the service would be a little more lacking as it always is there. My experience was just okay. New China Palace was featured on Netflix and I wished that it was better. If it was, I think it would have made a bigger impact on me and this is only speaking about the dishes that were served that day (as this menu is never set). I would pay more for better dishes, but I guess the chef didn't know. I think if someone calls in maybe ask how much they are willing to spend so the chef doesn't have to think price point. I like the idea of calling and letting the Chef choose what to cook, but the dishes were just okay. I would think if someone calls in to just eat your food, the chef should knock it out of the park. Oh well. On to the next!

These egg rolls slap like a killer whale when is sees a sea lion minding it's own business!

A dried grease covered salt shaker is what the waiter put on my table on my most recent visit. The sweet and sour chicken tasted of bad deep fryer oil and I had to spit it back out. I found chicken bone and ligament/tendon parts in my chicken as well. EEEwwww! My other meals here have been delicious so don't count this place out yet! I do love the wonton soup and fried crab rangoon with General Chao's Chicken or Sizzling Beef and Shrimp (my over all favorite). This place is, in my opinion, a nice pick for a dinner date for two. It is always quiet and the decor here is distinctively of China. It is a beautiful place to enjoy a nice dinner. Wait staff have always been friendly and helpful.

It's an ornate place that is clean and well kept. The food is well, unusual. I ordered the prawn toast to start with. When it arrived it looked good and had an internal temperature of 2,000C at least. It is the first time in my life I have ever seen prawn toasts cooked in the deep fat fryer. They tasted of hot fat. The prawn mixture inside was nearly tasteless. Rushing them to the table is not a good move unless its caused by a lack of cooking staff. My Sichuan pork was sweet? Very very sweet and contained an uncooked brown sugar cube. Spicy yes, Sweet to the point of distraction. This was swimming in grease. By comparison, the egg fried rice was huge and expertly cooked. Overall I felt this was way too Americanised for my tastes but with so little competition locally it sees no reason to change a tried and true formula. Local rednecks love this place because its all they have ever been exposed to. Authentic is not a word I would use at any point during my visit. The leftovers provide a hearty lunch so at $18 it was not too bad on a cost/value viewpoint. There is plenty of ample parking. There are no chopsticks and you get a fork and a spoon, obviously knifes are in short supply or the food never needs one. That's handy if you have no teeth.

Delicious Chinese food! This was some of the best Chinese we've had, and we've had amazing Chinese (Seattle, Chinatown in Chicago..). This is definitely the best we've found in Knoxville. Leans more on the authentic side of Chinese. So happy to have found this place!

Amazing food always fresh and love the beef with broccoli fast pick up and delivery try it !

This has been my go - to for Chinese take out , after trying nearly every other place in Oak Ridge .. It's all about the rice , & fresh ingredients for me .. Best fried rice around .. More like lightly fried sticky rice , where all the other places serve yellow rice that seems like it would be better paired with tandori than on a plate of Asian cuisine ..

This was the first time that my husband and I dined here with friends and family. The food was good, we got good service but as we are having a great conversation the waitress asked us to leave because there was a party of 18 coming. It was a bit awkward but we left. We were saying goodbye to a friend who was moving. I'm not sure if we will return or not. I have never experienced that before. There were plenty of tables around us that could have accommodated 18 people since the restaurant was not full.

Worst Chinese food I've ever had. you could squeeze the grease out of the shrimp toast, the duck was dry and tasteless, the spare ribs were over cooked and also dry. First and last time I'll go there.

The food is no longer the quality it once was. Seems they are under new ownership. They put corn in their hot & sour soup! New China Palace used to be our go to place for good Chinese food; we can no longer make that claim.

*3.5 If you are an avid Netflix food show watcher, you know that this place got featured on Ugly Delicious. Authentic Chinese food in a not diverse "city" like Knoxville/Oak Ridge? Obviously we decided to give this place a try. We wanted the authentic Szechuan menu, so one of us called the owner few days before to order from the "secret" menu. The owner told us that it will be chef's menu so we didn't know what we will eat until the food is in front of us. 4/5 people, we were served 5 dishes: - Fish soup - daikon, cilantro, fish, chili peppers - Salted fried eggplant - Cold noodles with sauce - chili sauce that you pour onto your noodles - Vegetable stirfry medley with chicken - Mix of everything - tofu skin, lotus root, tripe, beef, and some other vegetables We were not too impress with all the dishes. Mostly since Szechuan food has a lot of good meat dishes, but the dishes we had were 90% vegetables. Maybe we should have specified that we wanted more meat dishes when we called ahead. If you never have eaten Szechuan food before, it is known for its spiciness.

New to the area, this is the first time I have eaten food from this restaurant. I want to point out how wonderful the guy who took my phone order was. His helpful knowledge of the menu is spot on! He's kind and friendly too! I happily brought my order home with hopes of finding myself a great source for Chinese food! My car smelled so good on my drive home! I am disappointed at the large amount of un-chewable hard (crunchy) gristle in their beef. There were also seven or eight small pieces of bone in my entree that I had to keep picking out of my teeth. There were button mushrooms in my beef entree where there should have been straw mushrooms. Every other restaurant where I've eaten this entree has instead had straw mushrooms. Maybe this is New China Palace's spin on it? There was one slice of carrot, and one quarter-sized slice of water chestnut in my entire entree. Beef was the predominant ingredient, 1/3 of the beef was that gristle. Their fried rice came with my entree. I'm not positive if it was instant rice or not, but it certainly tasted like it could be. It didn't have the classic fried rice texture, smell or flavor whatsoever; it was extremely soft, and lightly yellowish. The only flavors I picked up on were salt and butter (and I swear it really tastes like instant rice!). It seems to me like their fried rice is boiled white (instant?) rice that has been salted, buttered, and has a tiny bit of scrambled egg added. There are no bean sprouts, spring onions, soy sauce, garlic, or anything fried rice typically contains. And it most definitely has not been fried. I truly wish I could give detailed ratings...I would definitely give their service 5 stars! As I had a carry out order, I didn't see their dining area at any length, but it looked tastefully decorated, so I would give the decor 5 stars. I would definitely give the food 1 star. I truly want to give them higher marks on the food, but I only had two things, and I am disappointed on both counts. I'm not that tough of a customer, I'm here to give an honest review of my only experience with this restaurant. I always look for the positive in everything...but I'll say that I'm still on the search for a great Chinese restaurant...

My husband and I had Thanksgiving dinner here with my parents, and we had absolutely AMAZING service and food! Our server was Megan, and she was so sweet and attentive! My parents are elderly and my dad is disabled, and Megan went above and beyond to Mage sure that they had everything they needed. The food here is amazing as well. I had the "house special", a mixture of chicken, beef, shrimp, and veggies, that was delicious! My husband had the gong bao chicken, which he loved except for the fact that it was more peanuts than chicken (literally half peanuts). That's the ONLY reason for the four stars instead of five, if I could give 4.5 stars I would! Overall, this place is great, and I HIGHLY recommend it!

I've been eating at this location since it opened. Before that, I ate at the previous location. I always get fresh, authentic food with generous portions. The staff is efficient and courteous. I love many of the dishes.

I'm in town for work and craving Asian food so I literally just go to the first Chinese restaurant I could find for lunch. I see a sign on the door about ugly delicious (Netflix show) and my eyes go wide open. I've been a huge fan of David Chang before he became a thing. I was in a rush so didn't get to do any research about what to order and had to get back to work soon. I just ordered the kung pao lunch special- came with soup and egg roll for a total of $8. Price was great but food was blah. There was a million peanuts in my dish and barely any chicken. Apparently you have to call ahead and ask for the owner to make the Szechuan menu for you. I eat Szechuan a lot back in Houston but when I'm with a group of ppl.. Asian food is meant to eat family style and I am here in TN by myself. Right when I got home, I watched the episode again and realized it wasn't really a place that David Chang picked but more about the special guest's (who is from Knoxville) few Asian restaurants her family would go to. Other than that - great service and love the decor

Not sure why this place only has a 3 1/2 star rating, it was AMAZING! The decor was adorable, staff was extremely friendly (Trevor was our sever and he was fantastic), and all of the food we ordered was delicious. We had vegetable soup, egg rolls, sesame chicken and crispy orange beef; I'd recommended all of those dishes. I'm not local (from Chicago) but I wish I was so I could come back all the time.

Our experience today was much better than last time. The food was fresh and tasty. They are only offering to-go orders but the process was quick. The lunch portion was huge and the total for two of us was $17.

Shrimp Curry was very good but the curry sauce was a little undermixed leaving a bit of a gritty texture.

I Best Chinese food in East Tennessee. He will even cook off menu if you call ahead. Right now it is take out or delivery due to the coronavirus so please support Oak Ridge Restaurants!

We won't be going back to this place. Food was ok but the fact that they packed up old crab Rangoon with dried up cream cheese inside was quite disappointing.

Amazing !! And they also can cook authentic Chinese !! Knoxville is SO LUCKY We're sad Atlanta does not a a gem like this!

Pretty great for Chinese cuisine in little Oak Ridge! My favorite is the General Tso's chicken. Perfectly seasoned and crispy on the outside. The serving could easily be two meals. I also enjoy their hot and sour soup, just wish they offered it in a bowl size as opposed to just a cup.

Good service, really tasty food. Remember going to this place a a kid next to Melton Lake. Enough food for 2 meals. Definitely coming again

Our favorite Chinese good in OR. The place is very retro. The Fold Bing (beef) is my favorite or the Beef or Chicken with black bean sauce. Hot and sour soup with crunchies is the bomb.

I was so disappointed. A co-worker got lunch from here earlier this week and it looked fresh and smelled awesome. I stopped on my way home from work tonight for take-out. My husband ate some of his pepper steak which was bland & tough, didn't finish it & didn't want leftovers. My daughter ordered sesame chicken, which was dry & tough & the sauce was worse - inedible. I ordered the chicken with almonds - it looked uncooked (and like chunky vomit) & smelled so awful I couldn't even take a bite. $36 down the drain. Not expected because most of the other ratings were so high. Never again.

Best Chinese food anywhere! Fresh cooked & delicious food. There's no cheap ingredients & there's no buffet- this is the real deal.

First of all, I would not even consider ever eating here again. We ordered the Chinese Sizzling Steak with no vegetables. The steak itself was mediocre at best. It was very chewy and bland. The rice was also very mediocre and bland. Second of all, the chef ordered the waitress to add an additional $4 to our check because we asked for no vegetables. Apparently, it is prepared all together and is an inconvenience for the chef to pick the vegetables out. More money for less food? Bottom line is the service is mediocre the food is mediocre the cleanliness is mediocre but the price is 5 star status for a 1 star restaurant. If you want to waste your money this is the place for you. If I were you I would take my business to Hibatchi Grill or Golden Oak... P.S. Maybe you have never lived in Knoxville or Oak Ridge but both of these places are VERY diverse...

Based on the reviews we decided to order some take out since we were passing through. We ordered general tsos, hunan chicken, house lo Mein and some other things. The rice is aweful. No flavor at all. The Hunan chicken was so runny and not close to being spicy. The crab Rangoon's were dry and tasted sour. I did order shrimp toast and that was okay. The egg drop soup has corn in it as well. This was a huge waste of money. We ended up making grilled cheeses. That is pretty bad because we are not picky eaters by far. From being up north, this is not a ny style Chinese. The inside was very nice, but I would not give a recommendation for this establishment if your looking for authentic food.

Since the dining room opened back up, we have added it to our rotation for lunch during the week. The waitress is is always very helpful and does a really good job. But, the last three times we have been there the food has been subpar at best. The soup and egg roll are really good, its the main dishes we've had problems with. One was the Gang Poe chicken with peanuts, I had one full cup of peanuts and could not hardly find a piece of chicken in the whole meal. And when I did, it was fat or gristle. Coworker got the chicken cashew, again he had about a cup worth of celery, and very little chicken to speak of. The third plate was General Tso, and the breaded chicken was mostly bread, not chicken. I understand food cost have gone up, but add a couple of bucks to the price of the meal, and then add the main proteins (meat) to the dish. Cutting corners like this from the kitchen will cause you to lose customers over time. and for pete's sake, clean the salt and pepper shakers once in a while. They look like they came out of a landfill.

This place has gotten better each time over been. They have some very good items then some that are just ok. I'll say they started at average but improved with each visit. Clean, Wirth a very good selection.

I called in and placed a to-go order of a variety of staple american Chinese food (i.e., sweet and sour chicken, house lo mien, wonton soup, Buddhist veggies, and phoenix shrimp). This place is more geared toward dine-in it would seem, though they are happy to do carryout. Each dish comes with its own bit of rice which is a bit of a disappointment for me as that means they reduce the amount of the dish you're wanting. To put it in other terms, the dishes are more geared to personal portions than to family options. Although the style with which the food is served is not what I look for in take-out Chinese the execution of the dishes, in terms of flavor, was done well. As always, give a place a shot yourself to see if it works for you. Cheers.

The absolute BEST Chinese food anywhere in Tennessee! It is ALL cooked to order, homemade and absolutely delicious. The portions are big, soups are divine and service is fantastic. Clean restaurant and rest rooms too! They even have a tiny drive through window so you can call ahead and pick it up. The owner is the nicest man & been in the business over 40 years. Oh I almost forgot, the restaurant inside is absolutely gorgeous and beautiful too! Lots of Chinese art and ornate. You will love this place as much as we do... I promise!

The food here is pretty great. You get A LOT of food for the price. I usually go for lunch. The lunch special comes with your choice of soup (egg drop, hot & sour, wonton), a pork egg roll, and fried rice. Really good egg drop soup. The pork egg rolls are awesome.

Family of nine went during Christmas holidays at 6 pm. The restaurant was packed, I've never seen it so busy. The waiter was attentive to all of us, the food was excellent, and the menu was large, with most of us ordering different things. We were all happy with the meal and many had leftovers. It did take a while to get the food because they were so busy- but I've been there many times and it is unusual to wait very long for food. I had mooshi pork, my bf had sizzling beef, I also saw chicken with almonds and chicken with cashews on the table. Someone had a vegetarian eggplant dish they enjoyed. Highly recommend.

Fantastic, friendly staff! Wonderfully authentic Chinese food at a very fair price. My daughter and I order take out multiple times per week. Always one of my favorite restaurants in Oak Ridge.

Coming from a General Tso snob, (yes, I realize Gen Tso is not authentic Chinese cuisine) I'd like to say is this is the absolute best I've ever had. The wait staff could be a little less awkward, but the food is amazing. I very much enjoy the lunch offering of entre, egg roll and choice of soup! (I always opt for the wonton)