New York Café

It is indeed the world's most beautiful café. No doubt about it, but I am very particular in customer service. I don't understand why the food and beverage attendant raised his voice at me when I was just asking for the bill. I understand the that the café is extremely busy and the food takes time to be served. Or is he grumpy because the café is understaff? Maybe the management also needs to increse the number of staff to lessen the workload as this café never runs out of customers. Where is the politelness? I really wanted to drop his name but I don't want this review to cost his job as I am also working in customer-facing work environment. His behavior doesn't match the elegance of the place. And most of my friends who went here have the very same feedback. I really want to go back to this place but it's not worth paying for the service I have experienced. Ambiance: amazing. Service: needs a rigorous training for customer service especially to polite customers like me.

Beautiful place and beautifully decorated. Friendly service although slow to bring drinks. Nice selection of buffet food and cooked breakfasts to choose from. People having photos constantly above you. The ceilings are painted exquisitely. The place feels special. The rooms in the hotel are very poorly lit though. Nice big bath!

We heard that the decor inside is very pretty so we wanted to try. We waited in the cold for probably 25-30min. Inside is grand! We also heard the food and service are not as grand as its decor. But the service we received that day was good. Fast and smooth. No hiccup at all. We only order a coffee, and soup and ice cream. We tried the goulash soup in the central market and it was nice so we thought it’d be a safe choice. We read a review somewhere that their ice creams are better than their cakes so we ordered the New York ice cream. Coffee is decent. Goulash soup is good; served hot. And the ice cream is very creamy and silky. Not too sweet. They charged additional company fee and tips-almost 20-25% of the bill. Overall our experience is good!

it is a very popular cafe in the Budapest, but I do not recommend you to go if you do not have enough money or free time. first of all, the waiting period was very long, about 30 minutes if there are no too many people waiting in line. secondly, the service is terrible when you compare it to the price that you have to pay for the food or the drinks. the waiter misunderstood our instructions and bringing us the wrong food for 2 times continuously. and also the serving period was really long. We sit there for about 20 minutes without any waiter to serve us, and after we placed our orders, we didn't receive our food for half an hour after our repeated request that we would like our serving to come up faster. and basically, there was no serving the waiter and waitresses just bring the plates and knives and forks to your table without any introduction of the food, without any correct allocation of the food, without any arrangements of the dishes or the knives or forks. Generally, they just leave all the things to the customers themselves, and they did not do any service that is worth the 15 or 20% of service tax that they requested. and to be honest, the food was really just very, very ordinary without anything that stands out considering its relatively high price in Budapest, it's because I come from Paris and I think the prize already matches the middle upper class restaurants in Paris, however, their service and the quality of their food is really no match to any kind of restaurant in Paris. the only thing that can be praised is the scenery and the inter decoration of the cafe that is indeed very exquisite and beautiful. However, if you just come here for the view and the sizing, I recommend just to order a drink or a piece of cake and do not waste too much time in this spot. to keep my manners, I cannot use worse words to describe this place, but in general, I do not recommend anyone without enough money or free time to come here. Just it's just a theory, ordinary cafe, and if you have been to other western European cities and experience their service and their quality of food, you will surely be disappointed by this cafe.

Claro 💙 Aquí tienes un review formal, claro y con tono profesional, pensado para que lo lean y lo tomen en serio en Google, TripAdvisor o similares. Está equilibrado: reconoce lo positivo, pero deja muy claro el problema. ⸻ ⭐️⭐️ (2/5) The place is absolutely beautiful — the architecture, ambiance, and overall aesthetic are truly stunning and create high expectations. Unfortunately, the experience did not live up to the setting. The service was extremely disappointing. Staff appeared inattentive, unprofessional, and at times dismissive. Basic hospitality standards were not met, which significantly impacted the overall experience. The food was equally underwhelming. The dishes lacked flavor, balance, and care in execution, especially considering the prices and the elegance of the venue. What was served did not reflect the quality one would expect from such a beautiful and seemingly refined establishment. It is truly unfortunate when a place with so much potential falls short due to poor service and subpar food. With better staff training and a stronger focus on culinary quality, this venue could match its impressive surroundings. As it stands, the beauty alone is not enough to justify the experience

I waited about 30 minutes to get in because of the line. If you want to skip the queue, come very early (before 8 a.m.) or around 7 p.m there’s almost no wait then. The café itself is absolutely majestic. The interior is stunning, and there was live music while I was there, violin and piano, which really added to the experience. That part was genuinely impressive. Service was okay, nothing special. The food, however, was disappointing. It’s quite expensive, which is expected for a place like this, but the quality didn’t match the price. I ordered desserts for €14 each and it was not good at all, extremely sugary and not enjoyable. Overall, despite the food, I still think it’s worth visiting at least once. The atmosphere and décor fully live up to the hype, and the place feels magical inside. Just don’t go expecting amazing food , go for the experience.

I did not have an intention to visit this place (but I did know about it beforehand), however, I arrived in Budapest earlier than planned (around 8AM), it was raining, and I stumbled upon this venue by chance. There was no queue at the entrance, so I decided to give it a go. I was seated promptly, as there were several small tables that were empty (but the place itself was getting filled rather quickly). I already knew this place was very expensive, and upon checking out the menu, I decided to order 'Hungarian breakfast' instead of a cappuccino, as it seemed to me as a better choice, given that a cappuccino is only several euros cheaper that the breakfast. The breakfast itself did not taste bad, but it was very, very small, only one egg and a tiny sausage (I would give the breakfast 2.5*/5*). The service was not the quickest there is, but since I was in no rush, I did not mind waiting. The bill included a 15% service charge, which I find strange, given that I'm sure there are many people who do not find the service a high point of this experience, and are still forced to pay for it. The place itself is stunning, of course. At one point, a pianist started playing, and I thoroughly enjoyed the music and the atmosphere. I felt I made a really good decision giving this place a chance. As I was finishing my breakfast, there was already a queue forming at the entrance. Overall, I would recommend going to this place, expecting that the service will take its time, skipping the food, ordering just drinks knowing that the price you are paying for the drinks is sort of an entrance fee for enjoying a mesmerising interior (and if you're lucky - some live music). Best advice is to enter with very low expectations, and not only you won't be disappointed, but you may get pleasantly surprised as I was!

I came here mainly because of the hype around the interior — and yes, it is very beautiful. Unfortunately, that’s pretty much the only positive about this place. Dirty tables and glasses… For a place with such “luxury” pricing, this is simply unacceptable. Paying €8 for an espresso and €11 for a regular coffee, I expect spotless tables and clean glassware — not visible dirt. Average, indifferent service: The staff seemed uninterested and not particularly welcoming. There was no sense of attentiveness or care, and at times it felt like we were bothering them just by being there. Very long waiting time: Ordering a simple coffee took far too long. What should have been a quick stop turned into an unnecessarily long wait, with no explanation. Prices completely disconnected from quality: These prices might be justified if the service, cleanliness, or coffee quality matched — but they don’t. You’re clearly paying for the interior and the Instagram photos, not for the actual experience. 👉 Overall: It’s worth walking in to admire the stunning interior, maybe take a few photos, use the restroom, and then leave pretending you’re not interested. As a café, it’s overpriced, poorly maintained, and feels very much like a tourist trap.