Next Level Burger Hawthorne

Stopped in for Burger Week and can't wait to make this a regular spot! There's something here for everyone with a lot of different menu options, including homemade mushroom/quinoa patties, and hearty buns. Lots of fun sauce options to try also. I went back in for a shake after my meal, which far exceeded my expectations! You can get them with coconut milk, soy milk, or a combination. Sad I waited so long to come here!

Amazing place for vegan burgers. Most of the burgers have beyond Patty but you can switch it for in house veggie one. The best part about this place is their milkshakes . 5 stars for the staff who is kind and patient.

Cool little vegan fast food place at the end of Hawthorne selling burgers, chicken, hotdogs and milkshakes. Oh, and beer. We got a spicy kraut brat, they used the beyond sausage which is pretty good but it was the messiest meal i’ve ever had, it just fell everywhere. Not a big problem, we just ate it with a fork eventually. Good selection of menu

I wanted to really like this place. I mean, next level in the name got me hyped. Cobb salad was fresh but lackluster in flavor. Beware the large fry is small fry. Chicken sandwich was solid for sure, while petite in size. Whatever you do, don’t order the chili. It was a definite bust with its odd texture, more mush than chili. Overall I have my regrets.

We have come for burger week burgers, but always remember the milkshakes!! Good fries, lots of options. You would never guess it’s all vegan burgers!

Next Level was amazing! The shake and the blue bbq burger were my fave. The beer cheese fry toppings were delish. I will definitely be back to try more.

To each their own but I prefer real meat when I'm eating burgers. Plus, why would you want your fake meat to taste like real meat yet you don't want to eat real meat? Because, you actually DO wanna eat real meat but for whatever weird hang-up you have or political blah blah blah reason or ... WHATEVER. Anyway, whatever; more meat for those of us who like it. Plus, why are we born with canine teeth if we're not meant to eat meat?

Thrilled by our experience here. Staff are super friendly & helpful. The food was delicious! I haven't been able to eat out because of my AGS allergy & worries with cross contamination - so this place was such a lucky find!

This place was amazing, esp. because I'm always on the prowl for items on the menu that have fried chik'n. The women who took my order was very sweet and graciously explained all the items on the menu. I was craving something spicy and went with the fire chik'n sandwich. Also tried their chili cheeze fries. Everything was amazing, esp. the spicy sauce on the sandwich. I see that Next Level has a chain of other restaurants that specialize in vegan meals, and I am super excited to try different varieties.

Chicken burger is great. Beef burger is mediocre. Milkshakes are mediocre. But the chicken burger is really good.

Next Level Burger is a plant-based paradise! Was warmly welcomed by the staff and walked through the menu. It is a fun / bright welcoming vibe with plenty of indoor and outdoor space. The diverse menu, especially the variety of sandwiches, left me spoiled for choice. After going back and forth on the many different burger options, I landed on the Beyond Fire Burger. It was a flavor explosion, and the fact that it's made with organic ingredients was a bonus. The sweet potato fries were the perfect crunchy side, and the organic vanilla milkshake was a wonderful sweet treat. Can't wait for my next vegan adventure!!

Incredibly tasty burger! And their gluten free bun was actually yummy! This place has a great array of flavors available to seekers of vegan comfort food, their "chicken" tenders are also pretty good. I love their spicy burger than has pepper-jack on it, such a treat! I'll definitely come back to order more soon :)

I love NLB. I've been a fan since their opening on Hawthorne many years ago and they have stayed consistent if not gotten better over the years. I always get their cheeseburger w/ pepper Jack cheese and honestly even as a meat eater, this burger is one of my favorites. This time we tried the buffalo chicken sandwich & their fish sandwich. Both were so damn good... a must is always their onion rings, fries and one of their shakes too. The place is always clean and staff always very kind. I don't live down the street anymore but I'm happy to see them opening more locations around Portland would make the trek for one of my favorite vegan burgers either way. Whether you eat meat or not, you'll love next level burger.

I've been coming to this place for over 5 years now. I would tell others that it was a great place to eat or just get food. I loved this place would get it once a week at one poin. but the qua and atmosphere has gone down so much the past year or 2. the last few times have been sub par at best. and after the food I got tonight, the lack of general care with my complain. like ohh sorry it's because we switched to organic potatoes and they take longer to cook... but not all of them only most. I will never be coming back here again and anyone that asks me i will tell to stay away.

I am fan of Next Level Burger. They manage to take all of the flavor of fast food and make it slightly better for the planet. (If not for our health... Actually, it's a little better for our health! They publish nutrition info and burgers range from 400 to 1200 calories. Their ingredients are organic and non-GMO too. I digress.) They're 100% plant-based, but you wouldn't be able to tell if you didn't already know. Unfortunately, doing fast food plant-based means the prices can't be the same as your typical burger chain. Burgers range from $8.85 and up. I'm so excited for the day plant-based materials cost less to manufacture! I stopped by this particular location during Burger Week 2022, and while their special wasn't my favorite, in general their burgers and shakes and fries have never been a miss for me. Staff was as friendly as ever, and the small L-shared interior provided a handful of seating options. There is a small parking lot at this location and it can fill up. Street parking also an option.

Absolutely amazing burger joint and plant based. The menu has great staple items and always rotating seasonal shakes and rotating burgers. The may special had Just Egg as a monthly special. Sooo good. Highly recommend the best vegan burger joint to eat at.

This is just the perfect place, especially for families or groups that just want a good burger and fries (or chickie sammy).. I had the American cheeseburger (smash burger), fries, and a mint chocolate chip shake.. and I had just the best time sitting down and eating everything.. and the people were so friendly and helpful.. even when I wandered off and forgot to pay (I was dazzled by the vegan shakes in your choice of soy or coconut based). This will absolutely become a staple for my family.

Perfect greasy burger with absolutely everything I could've asked for. Staff were polite and answered my questions with confidence. I wish the vegan burger joints & chains in L.A. were as affordable, had such great menus, and accessible.

Their entry in Portland Mercury's 2022 Burger Week was excellent. Do know I'm partial to flatter type burgers rather than towering monstrosities that are difficult to eat. The coconut and soy milk combo shake was also quite good. Unfortunately, I can't get on board with their tots and fries.

Wow! Amazing! Lots of flavor, most adjustable DoorDash menu, and great portions. I ordered from DD a lot while in Portland because I needed quick food sent to me during a busy conference. Next Level Burger took their DD menu to the next level with adjustments. Everything could be removed or added. I also appreciated that the Burger options clearly labeled which parts had gluten. I ordered a Maverick Burger with substitutions: lettuce instead of a bun, chipotle mayo instead of BBQ sauce, and no cheese or onion rings. It came in a bowl with a good amount of lettuce and lots of flavor. I don't know what they put in the Burger but it was phenomenal! The chipotle mayo added a good kick. (See my picture) I also got a small side of crinkle cut fries without seasoning. These were solid and a great portion size for a small. Note: the fries are cooked in the same oil as gluten items so keep an eye out if you have Celiac or severe allergies. For a drink I had to order a shake since they had lactose free options for the base. I got the Mint Chocolate Shake with the coconut base and added chocolate chips. I ordered a straw which was a wide paper, compostable one. It was a little melted by the time it arrived but so good. The coconut sweetness went well with the mint. Also don't let the picture of shake with chocolate chips on top fool you. There was a serious amount of chips in my shake! Maybe like 1/4 of a cup. Next time: I'll try another Burger or the cookies and cream shake (which has a gluten-free cookie option )

We split a burger and it was delicious and so close texture wise to the meaty version. Loved it!

Fantastic vegan burger joint! Plant based deliciousness. Fries and shakes are tasty too. Highly recommend!

NLB in real life? Someone pinch me! We were so excited for the opportunity to try the infamous Next Level Burger! We were beyond pleased with the outcome!!! Deliciously all Vegan Joint, yes Lawd! Great vibe, excellent customer service, & tons of beautiful options! We got: -Red Hot Chick'n Burger -Fried Fish(less) Burger -Loaded Fries SO GOOD!!! If you're in PDX, you gotta stop here! COVID Notes -Indoor & Outdoor seating is available. -Social distance & masks were requested. Staff wore masks. -Customer service was delightful, safe, and helpful -Ordering was effortless & smooth -No issues at all. Thank you, Next Level Burger, for the delicious Vegan Options!

My go to place for vegan comfort food. Rad place and great for take away orders. Definitely get a milkshake with your burger and fries, you won't regret it.

Popped in here on a quick trip across town thinking their burgers looked juicy and fresh. Boy was I surprised to learn it was a plant based only joint. Well, let's GOOOO. Always up for an adventure and holy hell was this worth the time. I had the Classic "cheese burger" with pepper Jack and the Crispy Chik'n Sammich and let me just say this. Dayum. absolutely, positively, positooootly be back.

Overpriced, the shakes are like...tiny, expensive and not good? The burgers are actually pretty tasty, but small-ish and just somehow $40 later (for 2 people) Im like...that's it??

I'm giving this place five stars in full consideration that it's fast food--so, no ambience to speak of, no frills, but absolutely delicious vegan alternatives to the typical fast food menu. Mostly we order through Grub Hub or Door Dash, and it ends up being pretty pricey, but everything my daughter and I have ever ordered we demolish. My favorites are the salads (beware, they are not low-cal) and my daughter swears by the tenders and shakes. Yum yum yummy!

100% the best vegan burger place I've ever been to. The staff is amazing at what they do and they are super kind and welcoming! You definitely don't wanna miss out on their milkshakes, too!

Ordered 3 burgers, 3 shakes, 2 fries and a small salad. Cost me $83!!! Wtf? Again, what's 3 burgers and sides for 80 bucks. When I break the cost down, that's $11+ for a BURGER a la carte. That's ridiculous. And the burgers weren't great. Just beyond burgers with so much sauce the whole thing was soggy by the time I got home. I'll give them some stars because they're vegan and that's great, but I won't ever spend my money there again.

Love me a good vegan burger so I'll give Next Level Burger a rating closer to 3.5 stars for the burger. We ordered online for pick up but they're also doing delivery during this time. If you pick up they do have some tables outside if you want to eat at the location. WHAT WE GOT + Double burger + Fries + Cookies & Cream Shake When reading the reviews i was torn between getting a single or double party but ended up getting a double since I was having a late dinner. Based on my visit I would recommend getting the single patty with all the fixins since the ratio between patties and buns were off for me. You'll definitely be full don't get me wrong but the bread ended up breaking apart when trying to bite in so bites weren't consistent. I'd still come back and try a burger again since the patty was dense and the veggies were fresh. I'd skip the fries next time since they were OK. Shake was alright as well but I could probably pass next time. I will say we ended up coming early to the restaurant to wait until our order was ready and didn't get a notification. We saw a bunch of bags lined up so we just went in and asked and our order was already ready so if you're picking up I would be sure to just go in since they don't update the app as frequently.

Gorgeous, delicious, srsly NEXT LEVEL burger: and oh yeah, it's all plant-based (which the super sweet staff member gently queried to be sure I knew as I stepped up to order). Next thing I knew, I was walking out with a fresh, hot, perfect Signature Burger, crinkle fries & drink. Perfection: the burger was flavor & texture balanced, didn't fall to bits, and was super tasty to the last bite. Fries were heaven- crispy on the outside, mealy on the inside, steaming hot and the ketchup was awesome. Recommend 10/10.

I ordered takeout, and the quality is still as good as ever -- probably even better. I ate the Classic Cheezeburger SO FAST. The ingredients were hot and fresh. Look at those pickles! The sweet potato fries are really amazing with the fry sauce which is a little spicy and smoky. Probably the best fry sauce I've ever had. The fries could have been a little crispier, but the meal definitely hit the spot.

The place: Reminds me of a Qdoba or Chipotle. It's counter order, table delivered. At this location, if you're paying with a card you can order on a giant digital screen or choose to talk to a human. There's some bar style seating facing either a wall or out the front windows and a couple four tops. There's also a big community style table in the middle of the shop. The location: In a corner with a couple other businesses. Shares a parking lot, but we had no problem finding parking. The food: Spousifer and I split a signature burger and a large order of sweet potato fries then we each got our own shakes (blackberry for him, peanut butter cup for me). Double fried sweet potato fries are a revelation--crispy on the outside, soft on the inside, and so delightful. Half a signature burger was enough for me to get the flavorful burger and fresh toppings into my system. This was my first ever vegan shake, and I wouldn't have been able to tell except for the slightly floral taste to the coconut milk. This food was exactly what I needed after a long plane trip. The service: The novelty of ordering on shiny technology won me over, but the human service was a delight. When we shared we were splitting a burger, they graciously cut our burger in half. They also checked in on us and I wasn't kidding when I assured them our meal was "a dream come true." Next time: I need to try to vegan brat situation. I saw them on the menu, I was tempted, but I didn't think I could finish one. Next time though.

The second on our list of vegan spots to hit all in one night, Next Level Burger also scored 4/5 because the price to portion ratio was unbalanced. If it didn't cost $15 for a burger and fries, you know I'd be coming here all the time. As it is, the high quality and freshness of the food are definitely going to lure me back. Probably the best part of this "fast food" experience was that every aspect of it felt so wholesome and clean. The air wasn't thick and sticky with grease fumes you get at McDonalds or Burger King. I'm excited by all their intriguing menu options (smoked Gouda on a burger! Organic sodas! Various fresh iced teas and lemonades! VEGAN MILK SHAKES!) and hope to return to try them all! Honestly, the bun was so good I'd consider just eating it on its own (ok, maybe with some special sauce to dip in). It's fluffy and dense, with a great grainy and nutty flavor. It's a bun you can count on to hug your ingredients firmly. The "Spicy Stacked Chikn" was our favorite. Though a long time meat eater, I couldn't tell the difference at all. The party was perfectly crisped! There was a decent but not overwhelming amount of spice, and the guacamole balanced it out perfectly. The "All American Burger" was also miraculously deceptive! The patty tasted so beefy! My only issue was that the bacon was too salty and the texture was off putting: chewy and dry, like eating beans that hadn't been properly boiled. However, the SPECIAL SAUCE SLAPPED SO HARD: you gotta get it on the burger with the smoked Gouda.

Pretty good for vegan fast food! Got the crispy chicken burger, chipotle burger, onion rings, normal fries, and fire fries. Onion rings were fantastic! Super crispy. Crispy chicken burger was also pretty good (patty has crunchy breaded crust - similar to Morning star patties). Chipotle burgers sauce was a bit overwhelming, but it is the only burger (to my knowledge) that is not a meat substitute patty (it's black bean based). Fire fries were pretty great, but normal fries were a little soft. Also, portions overall are really small; you definitely need at least a full burger and a side to feel full. However, service was excellent and really friendly!

Had a great meal here. Even my picky kid found things she liked. We tried a burger and tots and ended with a milkshake. The natural sodas were fun to try too. Great fully vegan option! We will definitely be back.

Friendly service. The orange cream shake was EXCEPTIONAL. One of the best shakes I've had in years. The American cheeseburger was tasty as well. I will go back again and I will tell family and friends if in portlamd,Oregon they need to go to Next Level Burger

So we first came here during Burger Week. I know what you're thinking, it's vegan AND it's a chicken sandwich, for BURGER Week?! That's what actually got us excited to try it. It is probably the best chicken sandwich I've ever had. So crisp, fresh, all with a great flavor. My partner was trying to get us to order milkshakes at that time but I was like "not now, we'll be back". And we have been. We did get shakes and they are super thick and delicious. My partner got a cookies and cream and added the mint chocolate sauce since he was torn between that and mint chocolate chip. He had the best of both worlds! As rich as they are the small was plenty for us. I was wanting to try the chili dogs because dogs are more my thing. My first thought was, dang the pictures make it look like a long dog, but if it's good, it's good. The hotdog itself is really thick so it goes a long way and all the toppings made it perfect. It was a hit for me. We've also tried burgers, which always satisfy, but once again my partner had a request so we also tried the Animal (chicken) and Maverick (burger). The Animal was huge and trying to split it made it near impossible to eat. Guess that means you need your own. Everything was always so tasty and fresh to us. It's not that we think a giant burger is going to somehow be magically healthy, it's that we wanted to find vegan restaurants. As a general rule we cook vegan at home and do whatever when we go out. We were hoping to add more vegan places to go for when we do go out, and this place was a hit. Side note, the plant based proteins are so good my cats were trying to get our food - and they're picky when it comes to actual chicken, so we know it's quality.

Three of us went recently to grab lunch and check out their Covid protocols. Felt good on that end. We ordered on line. 2 Mavericks, one regular with lemon dill sauce, and split an order of tater tots. They were all tasty. But since they switched to Beyond Burgers, I have not had one of their own burgers and almost did this time for comparison's sake. The food was tasty, but came to 54 for three of us. Seems a bit high.

Great all vegan burgers. Customer service is incredible. Never misgendered me here I will be returning

I love ordering burgers for delivery and when they show up they're ice cold in the center. And when I say "Ice cold" I truly mean they were still ice iced from being stored ins freezer. What a waste of $50 fucking bucks! I will never order from you again and trash talk you to everyone. FUCK THIS PLACE!

Decent corner location on a main strip off Hawthorne. We went after getting Mexican food down the street for the milk shakes. I got the mint chocolate chip and my wife got the Peanut Butter cup. To clarify, they are a plant-based restaurant so they used coconut milk versus dairy milk. Ill admit, i was not a fan right away, but after a bit they grew on us quickly. By the end, we loved these shakes. The Coconut milk does stand out (which is what threw us off at first) but the flavors came together. Also, not having the heavy dairy feeling afterwards was a HUGE plus. We highly suggest.

Looking for proof that vegan doesn't necessarily equal healthy? Well you can quit your search: Next Level Burger is all the proof you need! This place is (or at least has the very easy potential) of being a total gut bomb. But it's also pretty tasty! I didn't love it, but I also didn't hate it. 3 stars seems reasonable. I'll start with the best: my shake was OMG delicious! I got the strawberry, and did 50/50 coconut and soy. Just stupid good. I ordered their Beyond Burger, which I enjoyed well enough. If that's not your jam, they serve a variety of patties. I got mine with gouda, and I was expecting it to be disappointing, bc how good can imitation cheese be, anyhow? Well... pretty damn good! The burger was pretty forgettable but that cheese was super impressive. I'd put it side by side with regular gouda most any day. We got fries and tots and both sides were pretty meh. But I guess there's not a ton you can do with fries and tots anyhow. I don't remember our total, but I do remember leaving and thinking that it was pretty expensive, certainly higher than some of the other vegan spots we'd visited. But hey, if people wanna pay it then I guess they can charge it? Worth trying if you're trying to be plant-based but still want to be a glutton.

Their milkshakes are so good! I have tried the chocolate, vanilla, and cookies and creme. The vanilla is by far my favorite. The burgers were a it soggy, however. I will probably try a different one next time to see if I like it more. The Chick'n nuggets and Chick'n strips are good. This is a nice option for some vegan fast food.

Very friendly staff and the beyond burger was delicious! However, they give you too small protein portions and way too big sides portions. Overpriced to say the least.

I love what Next Level Burger is bringing to the world! It's amazing to have a plant based option that allows me to satisfy the craving for an indulgent meal that does not put the planet in harms way. Food was all fresh and staff was helpful and extremely welcoming. I'll be back on Monday when I fly back into PDX!

A rep from the company contacted me about a refund and comped meal. I really appreciate the outreach---it shows that they care about providing good service. I will make sure to visit NLB the next time I'm in Portland. I was looking forward to trying the American burger for dinner. Unfortunately, the burger fell apart after just one bite. I had a huge faux meat mess on my hands. The fries were okay. The chik'n nuggets felt stiff and bland. Extremely disappointing.

I stopped eating meat several years ago and don't often miss it, but lately, I've really been craving a burger and fries. I went today and got the classic chzburger and fries and it hit the spot. The food was hot, fresh, and very tasty. I will definitely be going back!

When we walked in the restaurant we were stared at instead of greeted. They looked at us like " what are you doing here?" We ordered a couple of burgers a couple of shakes and a salad. We were asked if we wanted a straw and I said yes because we were on the road. When we pulled out our food we had no fork. And regardless if we were on a road trip or not that is customary to to place the correct utensils for what we ordered. So that was very frustrating. And then to top it off there was a dark hair in the bottom of the container my burger was in! Update: the management was very responsive and offered to make things right.

Small place, great for a quick bite. Had an amazing gluten free - meatless hamburger last night. My mouth is watering just thinking about it. Had some fries with sautéed onions & some secret sauce - YUM! I recommend this place for anyone craving a burger! Quick service, & the staff was friendly!

I really wanted to like this place... but for costing over $20 for my All-American burger (with the beyond patty), small crinkle fries and peanut butter cup small (and I mean small!) milkshake, I have to say it wasn't worth it.. here's why... My all American burger was supposed to have tempeh "bacon".. there was none. Other than that, it was a decent burger other than is was barely lukewarm when it arrived (this could very well be the delivery at fault though) overall it was ok. I realize I like impossible burger better but still not bad. Next my fries were super boring crinkle fries.. not well seasoned and very small for the price of them. Worst of all was indulging myself in the peanut buttter cup milkshake. It was in a very small cup and for over $5 I'd expect more but also I could only take a few bits. It tasted overwhelming with the coconut milk ( maybe I should have ordered the soy but usually like coconut milk so figured it would be good)... tasted like watered down milk with coconut flavor, and a barely sweet artificial sweetener taste for some reason (pretty sure it's sugar but that's how it tasted nonetheless).. I don't like very sweet things either but even for me it was pretty bland. So the burger itself (even without the "bacon" it was supposed to have) wasn't bad but everything else about my meal put me off....along with the price. Needless to say, I don't think I will be back :(

One of my favorite veggie burger places in town, and their milkshakes are absolutely delicious!

This place has the most delicious brats I've ever tasted I haven't eaten meat in over a year and this place is my new go to for when I'm having meat cravings. If you go here you have to try the brats sooooo good omg!

Just ordered from Next Level Burget and found out the level they are on is below McDonald's. We ordered 2 Maverick burgers and the one I got the bottom meat patty was burnt, bad, not good. The portions were very small and we ordered sweet potato fries and they sent a small size bag for the large price and they burnt those too. At least they set a low bar so they won't have to work hard to improve. It's the last time I get food there.

I was pleasantly surprised with this place. Decided to swing by randomly one night and while I don't adhere to any strict dietary restrictions, I always welcome the idea of meat or animal-free options. Overall impression: You can expect a solid meal with quality ingredients that caters to vegans/vegetarians alike, but don't be surprised when you see the bill. Do not let the friendly, fast-food appearance fool you - this place appears to be a typical fast-casual dining joint (emphasis on the casual) but the prices are on par with fine dining. I would personally rather pay the same amount if not a bit more to get a full dining experience at a sit-down restaurant with a wider meal selection. I ordered the regular beyond burger and sweet potato fries. Fries were delicious, but didn't have anything crazy remarkable about them. I can't say that they were worth almost $5 (I've had better elsewhere for cheaper + bigger serving size.) The burger was a bit on the saltier/overbearing side but if you had told me it was real meat, I would've believed it. I also noticed that they put a generous amount of ketchup on both the top and bottom bun...which is normally unnecessary to me but that's also just my preference. Service was quick and super friendly. Likely won't go back due to cost and since I don't often crave vegan burgers but I could see why other people might!

Awesome vegan place in SE! Their tots are really great and baked /not deep fried--their ingredients are all non gmo and organic buns! A lot of folks are complaining they source gardein ingredients which is true! You can buy ground beef and chicken nuggets the same at safeway if you're so inclined - you go out to eat because it's prepared for you and the ambiance! I'd definitely recommend their chicken sandwiches as the bacon tempeh is spot on!

Got the American cheese burger with American cheese, tempeh bacon, extra pickles, mayo, mustard and ketchup, lettuce and tomato. Subbed a GF quinoa mushroom patty and GF bun. It was perfection!

My partner and I I have ordered from Next Level Burger so many times and it has always been a great experience. I figured it was time I write a review and give them kudos! What we order: Classic cheeseburger with American cheese, 1patty, special sauce and add onions. Classic cheeseburger with smoked Gouda, 2 patties, chipotle Mayo and add onion. 1 order of regular fries 1 order of sweet potato fries Regular size of the peanut butter cup shake, 1/2 soy 1/2 coconut Sauce sides for dipping: Chipotle Mayo, garlic Mayo and lemon herb Mayo. We order monthly and agree that they are very consistent. Ingredients are always fresh and tasty, and the house burger patties are so good, I get a second patty on my burger when I'm hungry. I've never had such a yummy vegan shake! It is always delightful! The side sauces for fries are so delicious, sometimes I order extra just to have some on hand for other foods I eat at home. We pick it up and my partner puts it in their delivery bag to keep it warm during travel. I see a lot of poor reviews due to food arriving cold or taking too long. Because my partner delivers for Uber Eats, Grub Hub and Door Dash, usually the reason for an order taking a long time or arriving cold has more to do with the tip left and the delivery service/driver not using an insulated food bag or taking multiple orders simultaneously. Most people don't understand that drivers are independent contractors for these delivery sites and accept or refuse orders based on tips and distance. If the tip is low and distance is far, it's likely the order bounces from driver to driver with no acceptance and the food sits at a restaurant getting cold. The delivery service will offer more money as the time passes to entice a driver to deliver the order, but sometimes a lot of time has passed before this happens and the food is already cold. From my experience, NLB usually has the food ready in 10-15 minutes unless it's right at the dinner hour and pick up is so easy. We have it delivered sometimes, but have definitely been bummed when we can see that the driver picks up multiple orders and our food gets carted around before being delivered. Definitely not NLB's fault though. Keep up the good work all! Your food is amazing!