Cristian B.
Yelp
My visit last night to Niagara Bar in NYC left me deeply disappointed and compelled to share my experience. From the moment my friends and I entered the establishment, we were met with a level of rudeness that was utterly uncalled for. The doorman's demeanor was nothing short of discourteous, setting an unfortunate tone for the rest of the evening.
To make matters worse, upon entering, a female server or manager abruptly demanded that we purchase a drink. It struck me as a rather perplexing request, as one would assume that acquiring drinks is precisely the purpose of patronizing a bar. However, I brushed off this initial encounter and proceeded to order a drink from a female bartender.
To my astonishment, she not only provided subpar service but also had the audacity to demand a tip when I handed her exact change. Such an attitude towards customers is not only unprofessional but also completely uncalled for, especially considering I had already paid for my drink in full.
Feeling compelled to voice my concerns, I sought out the individual I believed to be the manager. Unfortunately, instead of addressing the situation with empathy and understanding, she resorted to using profanity and launching a tirade against me. Adding insult to injury, she proceeded to gather other employees, pointing and laughing at us as if we were the ones at fault.
This deplorable behavior exhibited by the staff at Niagara Bar is absolutely unacceptable. As a customer, I believe in providing constructive feedback and giving establishments an opportunity to rectify their shortcomings. However, the complete lack of professionalism, disrespect, and mockery directed towards us as paying customers has left a lasting negative impression.
I sincerely hope that the owners of Niagara Bar take this review seriously and address the issues plaguing their establishment. It is my fervent desire that they conduct a thorough evaluation of their staff, instill a sense of respect and customer service, and create an environment that encourages patrons to feel welcome and valued.
I cannot in good conscience recommend Niagara Bar to anyone, given the abysmal treatment I experienced. Customers deserve better, and it is my sincere hope that the owners will take immediate action to rectify this unfortunate situation.