Nobu Hotel Palo Alto

Absolutely impeccable stay as usual. Really well looked after by Varun at the front desk. The hotel is well located and calm. The rooms are beautiful, and the bathrooms are fantastic. The gym is just what you need. That's the perfect spot for not just a business trip but even if you're with your partner.

I recently had the pleasure of staying at the Nobu Hotel, and I can confidently say it offers exceptional value for a luxury experience. From the moment I checked in, the staff provided a warm welcome, making me feel special and well-cared for. The accommodations were beautifully designed and equipped with top-notch amenities. The attention to detail in the decor and comfort was remarkable, creating a truly serene atmosphere. One of the highlights was the on-site dining experience at Nobu Restaurant. The convenience of having world-class cuisine just steps away made the stay even more enjoyable. The hotel’s prime location allowed easy access to local attractions, all while providing a peaceful retreat. For the quality of service, stunning surroundings, and fantastic dining options, the value is outstanding. Overall, my stay at the Nobu Hotel exceeded all expectations. I can't recommend it highly enough and look forward to returning!

Great hotel. Simple, minimalistic modern vibe. Massive TV in the room. Nobu downstairs if you get hungry. Always a great stay. This last stay they made sure to extend my time for check out and ensure I got food before the kitchen closed. Elijah at check-in is great and a very personable & easy going person to interact with

What a fantastic place to stay, eat, and explore the outside world. I’ll cut to it on why this is 5 star through and through. Food can only go so far. Same with the room and the view. What sets this place above the bar is the service. It’s 100% genuine and, unlike most hotels and high end hotels, it’s not transactional. When I first arrived, my party of many and I were greeted by a wonderful human named Elijah. What amazing energy and vibes. Happy to see us, happy to help us get settled in, happy to welcome us to the Nobu experience we were about to get into. I hope the Nobu has a rewards process/procedure to recognize fantastic employees like Elijah. Also a huge shout out to the valet staff. Allllll so friendly. While they see a lot of people come and go, they made it seem like I was the only customer who valets. They were all great.

Good location, walking distance to lots of great restaurants, stores, art gallery. Nobu room service served until 10:00pm, breakfast served until 11:00am in the garden. Bidet, big tv, big bed. Excellent service, modern and clean hotel design. Worth it for the food alone!

I had high expectations for NOBU, but was very disappointed by a basic design flaw in the room: the drapes don’t fully cover the windows, leaving a large gap between the drapes and the wall. As a result, the room was flooded with light by 6 AM every morning. For a hotel at this price point, proper blackout functionality should be standard. Unfortunately, this made restful sleep impossible. Would not recommend for light-sensitive travelers.

I’d like to extend my sincere appreciation to Elijah Schneider at the front desk for providing truly exceptional service throughout my stay. Elijah consistently went above and beyond—both within the hotel and beyond it—to ensure everything was seamless and stress-free. From accommodating last-minute food orders to perfectly align with my schedule, to helping me purchase flowers on short notice and offering thoughtful, confident recommendations, his support was invaluable. Thank you, Elijah—you were genuinely the highlight of my stay and a shining example of what outstanding hospitality should look like.

My organization hosted a private dinner in the bar and garden room. It was about 20 people and the room was the perfect size, the room looked out over the lovely garden, and felt very cozy. It was a cold and rainy evening but the warm lighting made it feel nice. The food was impeccable; a Japanese guest said it was the best Japanese food she has had outside of Japan. The staff were lovely - very attentive to what the guests needed as well as us as the hosts. I was sitting at the sushi bar while the dinner progressed and was kept in the loop about what was happening and fed delicious food and wine while I waited. I would absolutely host future events here - it was perfect.

I had the pleasure of attending an event at the Nobu Hotel, and it was truly a remarkable experience. From the moment I arrived, I was captivated by the hotel's fabulous ambiance. Vincent, the Sales Manager, and the entire staff were exceptional. Their meticulous attention to detail ensured that the event flowed seamlessly. One highlight of the evening was the outstanding food. The chef went above and beyond to accommodate my dietary needs, crafting a special gluten-free sauce for my meal. I indulged in a delightful array of dishes, including Ikura, roasted cauliflower with jalapeño salsa, and brussels sprouts with tomato salsa. Each bite was a burst of flavor and creativity. The culinary journey continued with yellowtail sashimi, black cod miso, chicken antichucho, assorted nigiri, and sushi rolls. The dessert selection was equally impressive, offering a sweet conclusion to the feast. I must mention the bathrooms, which were equipped with bidets, adding an unexpected touch of luxury to the experience. Overall, my afternoon and event at the Nobu Hotel were nothing short of extraordinary. The combination of impeccable service, exquisite cuisine, and attention to detail left me with cherished memories. I can't wait for the opportunity to return and savor another unforgettable experience at this exceptional venue.

Nice service and such but this hotel is definitely not worth the price, it's very tiny and the common areas are quite basic, no pools or jacuzzi. It's inhabited by rich people who really don't have any inkling of what's good value. I wouldn't recommend shashi is much better for a luxury hotel experience

Avoid this place. Our friend stayed there for her birthday, so we called the Concierge and spent $175.00 to send her birthday greetings with a bottle of wine, a VIP amenity, and a Healthy Amenity. When they delivered it to the room they put a handwritten note from the "Nobu Team" celebrating her birthday. The only reason we found out is that she posted on IG her gratitude for such a generous gift from the Nobu staff. What!?! No mention that we ordered and paid for the gifts. When I emailed them, they merely said, "Sorry, we made a mistake." You're right - you made a mistake and that's why I think it would be a mistake to stay there. I don't trust them. (By the way, they substituted the $85 bottle of wine we ordered with a $13 bottle,...rip off.)

My first time and I loved it. Beautiful decor, beautiful restaurant, beautiful lobby! Everyone working was very friendly. The food was amazing, esp the sashimi and nigiri sushi rolls. I def plan to be back soon again. Oh and the restrooms on the 2nd floor are amazing too :).

I stayed here recently for a business trip since it was a one-night stay and I wanted to splurge on a luxurious experience. Pros: - Everything in the room is good quality, from the bed, bedding, the ginormous TV, the amenities, and more. It feels luxurious for sure. - The bento breakfast room service is fantastic. I could eat it every day. - The location is also really convenient and in walking distance to a lot. Cons: - There is no where to sit in the lobby downstairs, which is kind of odd. - My view was mostly looking out at electrical equipment. - There was a clicking sound coming from my room half the night and when a staff member came up to inspect it, they couldn't find anything. I eventually gave up and requested earplugs. Overall, it's nice but I probably wouldn't stay at this particular location again.

Oh my gosh. This hotel is absolutely stunning! My partner and I were in Palo Alto for a few days and decided to secure a room here for 2 nights. We were graciously upgraded to a Ryokan room on the 7th floor. Upon entering, it's a little confusing where to go for checkin, but ride the elevator to floor 2 and a receptionist will greet you with some lychee juice and eucalyptus towels. We were also given a cute postcard of things to do in the area and offered restaurant accommodations to Nobu should we need a reservation. Anyway, getting onto this incredible room.... The teakwood in the shower was the most luxurious showering experience ever. The staff was my best friend for 3 days. They were so personable and down to earth all while maintaining 5-star service. I'm an easy hotel guest and only needed some Nespresso pods delivered, so within 5-10 minutes someone was at my door. The blackout shades here and ridiculously amazing if you just want to zone out. The tv was 80 inches and the balcony overlooked the mountains.

The Nobu hotel has a stunning Mountain View. I love the intimate feeling of a boutique hotel, with great touches (tea on arrival, great bath amenities) and the Nobu restaurant just downstairs. Employee is super friendly and polite. Small place with great vibes. Bathroom : Very modern and simple for small room .The bathroom are really large and the showers are made of sleek black Japanese tile . There are big rain shower heads and the kinds of traditional teak stools you'd find in a bathhouse with some nice Japanese rob . And the amenities are NaturaBisse (and smell amazing) Lovely vacation in Palo Alto !

Overall: 4/5 It's pretty exciting to see some Japanese element in an US hotel and the hotel is pretty nice. However I cannot sleep the whole night probably because the air conditioning keep blowing right at me. Probably won't stay here next time. The room we stayed at is the deluxe 2 beds room. The hotel located in the Palo Alto downtown so you can walk to the restaurants and shops, pretty convenient. Quiet Level: 5/5 Very quiet, however I heard the other guest complained they heard the car from 6ish in the morning. Probably depends on which side you are living. Brighness: 5/5 Verg bright Room condition: New, just renovated and opened at early 2020. Air conditioning: 1/5 Oh man I really don't like air conditioning blowing right at me Cleanliness: 5/5 Clean

I had the pleasure of staying at the Nobu Hotel in Palo Alto recently. Perfection sums it up. Greeted by the valets curbside, welcoming and helpful with luggage and assistance to the reception area on the second floor, where we again felt welcomed, offered a steaming hot towel and lavender tea and efficiently and quickly checked in. Danny offered up friendly conversation and information about the immediate neighborhood for our walking pleasure and where to grab a drink, (there was a lovely young lady at the desk too, sorry that I did not get her name, she too was very helpful) then to our beautiful room, not a detailed missed, the most wonderful beds and pillows, slept better than I have in months, very soothing decor, 80" TV , from bed sheets to bath towels gorgeous linens, the bathroom and water closet are state of the art and the room was immaculate. I had breakfast sent up, it arrived promptly, hot! with the extras I had requested and was reasonably priced. When we checked out I left a bag, they called immediately and had it waiting at the front desk for me to pick up. I look forward to our next stay, it was like a trip back in time, when staff truly cared about their guest, thank you.

This hotel cost me $1300 for 2 nights and it came with lots of extras. When we got there my husband opened the mini refrigerator and there was leftover food from the previous guests in it. The next day I noticed there were m&m's under my nightstand. The nightstand is a floating nightstand so that's how I saw them. Then later in the day I walked by the nightstand again and in between my side of the bed were I slept and the same nightstand where the m&m's were, I saw TOENAIL CLIPPINGS!!!!!!!!!! I ran out of the room!!!!! I called the front desk from a restaurant. The front desk was mortified and grossed out. He promised to have house keeping take care of it and talk to his manager. We came back and they were still there! My husband walked down to the front desk. They sent somebody up who spoke zero English, which is fine, but then we realized why it never got done when we called the front desk, communication gap, so my husband had to show it to him. I went and bought Lysol from CVS and cleaned the place myself. At this point I'm wondering if my sheets have even been changed because the room was disgusting. Although I disinfected the place with Lysol I wasn't about to scrub the multiple stains that were all over the carpet. Just nasty. My husband ran into the supervisor in the elevator the next morning when we were leaving and told her about it. She asked him if he wanted to talk to the manager that gets in at 10. He said we will be gone by 10. She offered us a free item from their breakfast menu. Give me a break. NEVER NEVER EVER AGAIN! I'm going back to The Four Seasons. Health department needs to be notified.

AC/Heater in the room absolutely doesn't work. Someone came to fix it but was broken again after 5min. I asked to change a room and the heater was also broken. The whole night was freezing. I told this to the front desk and all they say is they are sorry to hear that.

I was in town for a vendor event and didn't stay at the hotel for the night. The conference room the event was held in was great. It had a great atmosphere and a good view of Palo Alto. After the event, we had a great social at the bar area with sushi and open seating. I had chosen to do valet because I would have been late for the event and didn't have enough time to find parking around the area. The valet was pretty you, and I had a bad feeling handing him my keys, but I did it anyway. The valet area was busy, and many cars were lined up for the valet. I didn't think much of it afterward, as I had a good time at the event. When I left, the same guy returned with my car, and I tipped him generously, as my car was only a few weeks old, and he seemed to have taken care of it. After returning to my office, I noticed the front right rims of my car were scratched up. This teaches me a lesson to not valet in the future.

Awful Experience - Avoid if you want what you booked, appreciate honesty and customer service, and like Wifi Avoid if possible. First, Wifi isn't working. It's a known problem. I'm on a business trip and need to use my phone as a hotspot for any work I need to do. I booked a king room. Walked into 2 doubles. When I called down, I was told it's what I booked. I looked at my email reservation - I did in fact book a king. When I called again I was told they oversold tonight so they put me into a double. So I guess the first time the lied and tried to pretend it was my mistake. When I asked to be switched the next day, they said I can talk to someone tomorrow (while I'm at work?) and see what happens. What was I offered for this issue? Nothing. Barely an apology. A gaslight and then an unwillingness to remedy in any way. When I pointed out they were still booking King beds for the night online direct through their site, they said those people would be put in double rooms. When I explained that if they know that it's misrepresentation and false advertising, they did not seem to care. I won't make this mistake again - plenty of nice hotels around here.

The worst front desk and room service possible. Called for a car service one day and I kept asking for a confirmation and they kept saying they are working on it for 3 hours. They never called anyone. Had a valet guy drive me to my meeting. Gave him $100. Asked for a bellhop to leave and they never never called the bell stand. I had to take my own bags down. They even had the wrong check out date for me. No one in the front desk cared. I asked to speak to the GM, Janelle Ing, but she didn't want to talk to anyone who has a problem. They need a new front desk staff and new GM. Just saying. I travel 150 days a year. Never have I seen such bad service.

ZERO STARS IF I COULD! Don't bring car or if you have car, don't think about staying in this hotel. Very unhelpful, unclear regarding directions and instructions. I was seeing a client in this hotel, where they were staying. Had to valet the car, because there is no parking lot, or a place to park car for more than 2 hours. Ended up doing valet, but the valet staff failed to mention their operating hours and did not provide further details. Upon getting my car checked out- had to get keys from front desk who gave misleading information regarding how to retrieve my vehicle. At first, the male front desk said: parking lot next to Sheraton Hotel then, the parking lot behind the Sheraton Hotel in palo alto. Ubered to Sheraton Hotel and went inside to ask but they have no knowledge nor has any relations to the Nobu Hotel. Walked myself in the dark with flashlight on my phone to find out the parking lot behind the Sheraton Hotel - but all I found was black dark road upon me. With no street lights. Called Nobu Hotel for clear directions or even an address- given none. All he said was: there's nothing else I can do for you. Later, found my car parked behind the Sheraton Hotel but within the Sheraton Hotel parking lot. So it was not separate parking lot. It was the Sheraton Hotel Parking lot- that Sheraton Hotel employees has no knowledge of. So they are making profit of using Sheraton Hotel parking lot without their knowledge? What mockery is this?

very nice hotel. high end asian decor. walking distance to downtown palo alto. a toto toilet to play with. super large screen television. hotel needs to invest in some wheely carts to move luggage from curb to room.

Wow, Nobu Palo Alto hotel is falsely marketing. Booked a premium room described as "picturesque view." The view is three building roofs with HVAC equipment on the roof. The hotel window doors are not adequately insulated from the street. Partying noises and trucks made it difficult to sleep - earplugs helped slightly. The Google mini went off as it picked up the outside noise and thought a request was being made. Front desk said the noise "should" lessen by 11pm." It didn't. Overpriced for quality.

Welp, I spoke too soon... I stayed in one of the newly renovated Nobu rooms when they were rolled out last month and I'm totally bummed about the redesign. The Nobu Group basically undid all the work that Larry Ellison and his design team did to make The Epiphany a unique boutique hotel. Not to mention, most of the original staff from The Epiphany have left. Cindy and Kash always provided exemplary hospitality and made my stay memorable - I'll miss them. I hope they've moved on to bigger and better things. (+) Complimentary fruit infused sake + oshibori towels at check-in. (+) Massive 82 inch TVs with HDMI connection - perfect for errr watching p...nvm. (+) Technology driven with Alexa activated room controls for the light and curtains. (+) Fantastic mini bar & snack selection with Calbee chips, Pocky, etc.: https://bit.ly/2NcVQqg. Most of the liquor is reasonably priced: https://bit.ly/2XuydO1! A bottle of Hitachino Ale is $4: https://bit.ly/2IK2OPy! (+) T3 Cura LUXE hair dryer and hair straightener: https://bit.ly/2LhEKoK. (+) Toto Bidet: https://bit.ly/2Y9TEkl!!! The pulsating "cleansing" feature. *wink wink* (+) Still dog-friendly with no pet fee. (-) The new Nobu style rooms are about $100 more per a night (not a deal breaker if it weren't for the (-) below). (-) No more complimentary room upgrades for regulars. (-) No more pre-arrival texts and personalized welcome notes with complimentary fruit platter and bottled water. No more dog treats for Tater Tot (the staff used to leave a bag of assorted treats for him in the room). Now, you just get a pre-printed welcome postcard and a pack of rice crackers. (-) I know the Nobu style design is meant to be zen and minimalist BUT the rooms went from sophisticated yet playful with tons of personality (miss the tree & bird shadow walls) to a sterile, depressing beige. If you've dined at Nobu downstairs, the design is very similar....EVERYTHING is beige. The only color comes from opening the snack drawer or watching tv. -- "Before": Video clip of Epiphany room (it's a suite but you can get an idea about the design): https://bit.ly/2KClimW -- "After": Video clip of the newly renovated Nobu room: https://bit.ly/2ILv5VT (-) I hate the new "doorless" showers - you can't take a hot shower and you're left with a puddle of water outside when you're done. The bamboo shower floors and floor mat feels like you're stepping on wooden crates. I stubbed my toe on the freakin' wooden mat several times. (-) Since the new room roll out was for the 3rd floor (at the time), I could hear all the drunken debauchery from the bar below. Def request a higher floor if you're concerned about noise. With the increased prices, sterile rooms, and no more personalized service, my visits to Nobu Hotel will probably be less frequent. Really sad because this was my favorite dog-friendly hotel in SV...

Absolutely amazing stay! Everything is so thoughtfully curated and designed I felt fully zen each time I stepped into the hotel. Checking in was a delight, I was given hot tea and a towel to refresh with. We had also ordered food from the restaurant sent up and was waiting for us chilled in the fridge. The staff was kind enough to meet us at the check-in and go over the placement and pairings for the dinner so we knew which sauce when with which dish. LOVED that extra touch. The rooms are to die for if you're into boutique hotels with a warm Japanese influence. The lighting is perfection as you have multiple choices to go from Morning, dusk, and nighttime. If you want to stay in and be cozy, which I highly recommend, then the giant tv will keep you entertained. Each room comes with a Stagg tea electric tea kettle along with a cast iron tea pot. Why more rooms in the U.S. don't offer this I don't know because I feel it to be essential. The hotel is in the center of downtown Palo Alto making it a breeze to walk the neighborhood for food and shopping. Needless to say everything is done on a premium scale here. If you're a fan of the Nobu restaurants, the hotels will not disappoint!!

My wife and I stayed at the Nobu Epiphany Hotel in January expecting a different level of luxurious accommodations. That we did but not in a positive way. The front desk staff was great. Unfortunately everything else was downright awful. The hotel was no where near ready for public use with construction noise all around (-1 Star). After check in, we went to our room which was near the top offering a nice view of the surrounding mountains. Sadly the room was not cleaned or ready for guests. A used cigarette (-1 Star) was left on the patio floor and garbage from the prior occupants remained in the trash bin (-2). These issues had nothing to do with the construction and should never occur (-1 Star). No cleaning staff? The room decor and bed were top notch! After a long day of travel, we looked forward to a good night's rest which we partially got. Early in the morning around 6am we were awoken by noise in the hallway. At first we thought it was construction but realized someone had been re-arranging / moving the hallway furniture banging them against the walls (-1 Star). Upon check-out, we informed the front desk staff of the horrendous experience we had. They in turn informed the hotel manager who arrived 30 minutes later to introduce herself. She apologized for the bad experience but offered nothing more to compensate us for the torture we endured. For what we paid, we would have received better service and accommodations at the Holiday Inn down the road for 1/6th the cost. Definitely don't stay here if you plan a trip to Palo Alto. Way overrated and over-priced. Nobu, Larry Ellison and Robert De Niro would be pissed. Other than the front desk staff, the other positive point is that it's located across the street from The Creamery.

I like Nobu hotels for the minimalism, yet utter comfort and convenience. Everything in the rooms is well thought out and pleasing in every aspect. My husband and I stay here frequently and always have a great experience

Just prior to Covid, I had an appointment at Stanford and booked hotel reservations at the Nobu Hotel. When I arrived it was a mess with construction near the entrance. They never mentioned this during my call for reservations. Dinner was great at the Nobu restaurant. For ice you had to call someone to bring it. I found out why, the ice machine was on the top floor that was demolished and very dusty. The next morning I was woke up by jack hammers just below our window This was just a little past 6 AM. It was so close the windows were shaking. I did not pay over $500 a night to have an experience like this. The same thing happened again the next morning. So my two nights cost just over $1700 with me feeling like I was in the middle of a construction site. I spoke about my disappointment and all I got was we are sorry. I got home and posted a review and the manager at the time, Alex Carnot called me. He asked for me to take it down, gave me some discount and said, your next stay at any of our hotels, we will upgrade you to a better room, just call me. So post Covid, I now travel to Palo Alto again. I asked for Alex, he is no longer employed. The current manager would not speak to me. And I was told, sorry Alex is no longer here and we will not provide the upgrade you are requesting. But on another note, they are still under construction and would place my room on the other side. I don't know co-owner, Mr. Dinero, but I have met Nobu several times in his early days in LA. The restaurant he had was epic and I would take our largest clients there for lunch with our national rep firm Mcgaverin Guild. Nobu would come out each time we were there and greet us. The hotel at least in Palo Alto has not the service or value of the restaurants. I will not stay at any of the Nobu hotels again. And I will find it hard to support even the restaurants again. I have read other reviews and see many complaints. So I guess maybe after Alex left, maybe they don't care, but it will catch up and hurt the brand they are trying to build.

A sorely needed, remodeled & modern hotel in palo alto downtown. Location is the main calling card here, it's walkable to everything in palo alto. Friendly service and beautiful rooms. Rooms are generously sized but not super spacious. Still some remodeling going on at times, rates were reasonable though. You can use chase ultimate rewards points.

Came here after I (successfully) proposed to my girlfriend/now fiancé. Wanted to have something special when we entered the room and the staff was here to help! Not only is the room/hotel beautiful, but location can't be beat. Prices were just a little more than a hotel I stayed at in Tiburon, but comfort level far exceeded it. How can you beat the massive TV, Alexa powered room, and a toilet that opens and is ore heated when you get close to it!? Even the lobby and elevator make you feel relaxed the second you step into it. Special thanks to Stephanie Tran at the front desk for being super kind and helping me out! I requested flowers mayes on the bed, and strawberries etc to be brought at certain times and she made all my dreams happen! 10/10 will stay again

This review is for the public spaces at the Nobu Hotel in Palo Alto as I didn't stay here. Nobu hotel has the most excellent bathrooms, superclean super tidy, with Toto bidet equipped toilets. Octavio let us peek into the fitness center which is a small area but well equipped with 2 Peloton bikes, a rowing machine, free weights and treadmills that have Netflix. The hotel has an outside area that makes good use of space. This area fronts two conference rooms. And of course downstairs is the bar and restaurant. Location of the hotel is good as well- near a new boxing gym called Rumble and just down the street from Pizzeria Delfina.

Pretty clean hotel and the location is optimal for a night out in downtown Palo Alto . I love how the shampoo, conditioner and body wash were not the small trial size (I use a lot of conditioner and it's a hassle to keep asking for more!) but the full size! Room was pretty clean and well kept. Front desk was very nice and helpful!

Horrible customer service! We hired a private driver and they refused to let him into the resort on day three! They get a kick back from the taxi drivers. They quote a price and then up the charges when you arrive. They screwed up 4 confirmed reservations-. Water costs $12.50 a bottle!. High end restaurants didn't have a fish of the day but all others did. Crazy!

Gorgeous hotel with attentive staff. Nobu restaurant is conveniently located downstairs. The bed was super comfy, and rooms very nice. The hotel team could not have been nicer, and really went out of their way to make our short stay enjoyable. Highly recommend!

Awesome hotel! Service was great and friendly, rooms were clean and well appointed, and the location is fantastic near all the restaurants and shops. Definitely would stay here again. Thank you!

With my family downtown for my dad's birthday and looking for the next place to hang out. I called and asked if they had hot chocolate and they hung up on me. I called back and like a 9 year old the same bitch that hung up on me did the old pick up hang up again. I'll never go to this place now.

Kash is an angel! An absolute sweetheart. Shaun, and the valet, and the rest of the staff were wonderful as well!

Excellent staff and service. I had a short stay here and the room was really nice and everyone was sweet and helpful. The in-room dining is also excellent. Definitely coming back!

The service is excellent and the hotel is clean. It is centrally located to lots of places to eat and shop. If you stay the weekend, there's free parking at a garage around the corner or street parking. The bathroom has regular sized bottles of shampoo, lotion, etc. When I picked up the lotion, it was only a third full and had gunky stuff all around it. I think the previous person who used it loved the lotion and went to town with it. I asked the front desk whether they re-use the bottles. She said they are a green hotel so they just re-fill. Not what I'm used to but ok I guess. She said they were supposed to clean them so she gave me new bottles. I think the hotel heating system is broken because it's freezing. They have the AC on in the hallways when it's 50 degrees outside. It feels a little warmer today so they must have fixed it a bit. You can connect your laptop, tablet, etc to the TV. They loan you cables if you didn't bring any with you (who travels with an HDMI cable??). Cool concept to watch movies etc. Unfortunately I couldn't get it to work. Oh well. Free WiFi!

You know I have to say I was pretty disappointed with this place. My GF had surprised me with a room there one night as she knew I had always wanted to stay there. Albeit I had never been inside, from the outside I was intrigued and liked the vibe (I thought) they were going with. Upon arrival I was not impressed. It's not that the place isn't nice, but for the $700 plus dollars they were charging per night, I expect to be wowed. Frankly the rooms were pretty much on the same tip as like an Avalon hotel or Marriot. I was also falsely told that there was a pool on the roof, and come to find out, there was no pool (or hot tub) at all! No fitness center or even a restaurant or bar. They offered a decent but non -thrilling continental breakfast but it's literally it's a no thrills hotel. The rooms were your basic size with basic but " trendy" furniture" and was about 5 feet away from the building next to us when we walked out on the deck. I mean for what these guys are charging, and the fact that I have gotten a comparable room across the street at the Cardinal hotel ( which has allot more charm) or even the Sheraton up the street ( that HAS a pool) for literally a third of the cost, these guys are seriously out of touch with the market they THINK they are in. For the money, there are plenty of better places to stay. Like The Rosewood on Sandhill for example.

Good for Palo Alto but kinda lacking in the fun atmosphere you think of for Nobu. Food and cocktails are good. Fun with friends for brick of lunches.

I will be staying here more often is all I will say. The experience was amazing. Service was stellar and the staff was so willing to help. Left my phone downstairs and when I realized it they were already on their way to bring it up to my room. The front desk lady was so nice and made us feel like we were royalty! So did everyone else who worked there! Hotel was clean and smelled good. Towels were almost like new and same for the blankets. The products were good too!! Love love love!

All the wonderful things people have already written are true: great location, beautiful hotel, clean, quiet, hospitable, etc. What put the hotel over the top for me was the wonderfully warm and helpful staff. The front desk supervisor, Marisa, made me feel welcome and important from the second I walked in the door through the entire four-night stay. I travel often, but it is rare to have such sincere, friendly, and caring service. I will certainly return!

Went there last week and what an amazing experience I had. Place was clean, everyone greeted me. I do remember this guy who works at the front desk "kash" I'm not sure how to spell his name, but that fella was very proficient and professional. Would stay here again. Thank you Kash and team Epiphany!

We loved staying here and we'll definitely be back. The hotel itself is beautiful and well appointed. The area where it's located is so fun and interesting to explore. The staff is very helpful and friendly as well. Our experience was definitely a win!

My son took me to Nobu for my birthday gift today - what a disappointment! The waitress told us there were problems in the kitchen- no hot or cooked food available! We ordered yellowtail sashimi, tuna, salmon and unagi sushi and a salmon skin roll. Very ordinary and the sushi was not fresh. Seemed to have been sitting all morning. The salmon skin rolls were so dry they were almost inedible! Small amount of wasabi. Waitress didn't come to refill our water glasses or check on us. I don't expect to visit again any time soon. For the price and hype this was a huge miss.

Our stay here at Nobu hotel was amazing ! The area around is great as well. Vincent was very helpful. I was also assisted by Mitch , Zoe , and Miguel. They all did an amazing job giving you that welcoming feeling.