Brandy Rich, LE, M.
Google
This review is a bit delayed, and I went back and forth about posting it or not. I decided to have my birthday dinner here with 6 of my friends to celebrate after receiving rave reviews from another friend. I made a reservation in advance and I arrived first and was sat very quickly. All of my friends arrived after me.
After I was sat I was not greeted by a server for about 10 min. The restaurant wasn't terribly busy. When I was finally greeting by a server, I asked about wine selection and inquired if they had any Portuguese wines. I received a very not well hidden eye roll and a no. After that, no one approached my table until about 30 minutes after I arrived.
At this point, everyone in the party had arrived. The same server approached the table and asked to take our drink order. He seemed a bit impatient with us and was a bit rude even though we were polite and courteous. We also ordered a charcuterie board for the table to share while we decided on what to order for dinner.
The drinks and board arrive and the board was extremely underwhelming. I used to work for a charcuterie company and I was a bit shocked at the quality vs price. There were peanuts on it, very little meat and cheese and hardly any fruit. I have never seen a charcuterie board prepared with peanuts, which is literally the cheapest "nut" there is.
We are all ready to place our dinner orders and no one checks on us or takes our dinner orders for about an hour after we are all sat down. We literally felt ignored. Another server finally approached us to take our dinner orders and said that he would be taking over for the other server because he had "been here all day and needed to go home."
Thinking that maybe this server had a better demeanor, I confided in him that we were there to celebrate my birthday and we were having a pretty bad experience so far. Instead of empathizing, he gaslights me and says "Okay. Do you want me to get a car full of clowns and balloons and have them sing to you?!" I am not sure if he was attempting to be humorous, but read the room my guy. Everyone's jaw dropped at the table at his response. I wish I could say the experience with this server improved, but it just continued to get worse. To the point where I had to ask my friends if I was going crazy regarding how we were being treated. When I went to use the restroom I even heard him talking bad about us in the back of the house to his coworkers. We also suspect that he had been drinking on the job as well. There were many more issues, but this review is already pretty lengthy.
It was, hands down, the WORST dining experience I have ever had, let alone on my birthday. I don't expect a red carpet or preferential treatment just because it'smy birthday, but some decent customer service and kindness would have gone a long way. I used to be a server, so I understand that things happen sometimes. There was zero excuse for this behavior.
Additionally, the food overall was okay, but nothing mind blowing and it was definitely way overpriced for what we got. I don't remember everything but only one dish stood out that was really good, which is the one that's pictured.
The ONLY saving grace was the kindness shown to us by Kali at the end of the night, who I think is an assistant manager. She was absolutely wonderful, apologized profusely after we told her about all the issues we encountered and gave our table a discount (I don't know how much because my friends wouldn't let me pay for anything).
Bottom line, I will never recommend this place to anyone and I will never go back. If I wanted to be treated so terribly, I would call my ex and I wouldn't have to pay for it.