Chris C.
Yelp
This pains me to write. You have no idea. As I'd mentioned in my review on 4/8/2023, this is my family's SPOT. We come here very frequently. We order up gobs and gobs of food when we come. We tip 18-22% each visit. We always rave to friends about how great this place is, the value of their lunch bento boxes, etc.
This year ON Father's Day, my family and I came here to celebrate 3 fathers. I feel like I had a rather upsetting experience. From the moment that we arrived to the moment that we were paying the bill, we were having all kinds of issues.
My family and I were coming in as a large party. We were going to be a party of 11, 10 adults and one child. When we arrived at the restaurant, my husband went inside to talk to the host and to also mention to them that while we were 30 minutes early from the planned arrival time, we were going to be a large party. Without saying a word to my husband, the employee walked away and was talking to someone else. When she returned she abruptly told my husband that they would not accommodate a party of 11. Later the same person said that they could not. So, which was it? They wouldn't accommodate our group or they couldn't? Already things were not going as I had imagined. My husband got into the mix with another woman from the restaurant and he was already pretty heated. The employee ushered my husband out the door, shutting the door behind her, because she didn't want the other restaurant patrons to hear what he was saying. She was shushing him the whole walk out of the restaurant.
Upon arrival of our entire party, we let the hostess know that our entire party was present and that we were ready to be seated. Now, the restaurant is tiny as it is. The only space available at the time was in the darker half of the restaurant. when you walk in, you walk to the far right. It almost feels like you've been led into a dark supply closet because in order to see anything you might have to use the flash light feature on your phone. The menu is probably a bit more extensive than you probably first imagined.
Finally someone came to take our drink order. Drinks came out eventually but the person who brought them was different from the person who took the order. So, we were left to figure out who had what. And rather than offer refills on hot green tea, the restaurant fills up the cup to the brim with this scalding hot water. It is dangerous to handle these cups.
We all ordered our meals. And again, the person who took our order was not the same person who delivered the orders to our table. So, we were busy playing telephone, trying to figure out who ordered what and so forth. After we got all of that figured out, then we could settle down and eat. Different dishes were missing sauces or dressing. The small plates that had been initially placed on the tables had been removed. I asked to keep 2 of the small plates but they were still removed. I ended up having to ask for them to be replaced because my daughter and I had ordered sushi that we were going to share. They'd also taken our soy sauce trays. I don't know why they did that but it was unnecessary and actually created more work, which also disrupted the flow of the meal that I was trying to share with my daughter.
The biggest and most disgusting thing that happened during this visit was that I found a bug, one of the flying type, buzzing around in my food. It was stuck to my plate, partly drenched in teriyaki glaze. It was stuck. That bug was trying its damnedest to get loose of the glaze and fly off the plate. I found it under a slice of chicken. how disgusting!! I asked my husband get the attention of the server or manager, someone. The lady who came over not only was very loud about all of it but she also very loudly said, "Oh! A bug!" OK, lady. We were trying to keep it quiet and discreet so that the several other parties around us would not hear about the bug. But, well, everyone heard. The woman said that they'd take it back and replace it. When they replaced it, things were rather odd. The chicken was not hot. The portion was smaller than what I'd initially received. My family joked around with me and told me that they'd probably just removed the bug, wiped down a new plate and plated it on a different plate and brought it to me. Ugh! I mean, it's always a thought that crosses my mind but the more I looked at the plate the more I was convinced that it might be the case.
After the bug incident, we made it through the rest of the meal more or less without incident. When it was time to ask for boxes to take left overs home, the same rather loud woman stopped next to me and all of a suddened squawked "BOX!?!?" in my ear. I swear to you she was yelling at a volume that I'm sure plenty of the other diners heard. I told her she'd yelled in my ear. She either didn't care or didn't hear me. Either way, I don't think we'll be back anytime soon. Unfortunate!