Nika K.
Yelp
I hate writing one star reviews but this place deserves it. I am still scratching my head about two things. One, how this place still get's five star reviews, and two, the service we received when we came a couple of months ago.
We came in on a Friday night, and was seated in the back corner. Okay fine, even though I asked for a bigger table because we were hungry and we knew we would order way more food. The host stated they were fully booked, which was understandable. In my past experience, if you get seated in the back corner, you are ignored...
We placed our orders, got our drinks, and our food came out in a fairly decent time. I noticed my glass of lassi was smaller than my BF, but for the same price? I thought this was odd. This is when things started going downhill...
I wanted to order a cup of tea and dessert to go. Not once did our server come back to check in on us if we needed anything. We literally waited for over 20 minutes. Finally she came back, I stated I wanted the two items, and placed the order again.
We waited another 30ish minutes for my cup of tea, and at this point, the restaurant was packed. My BF and I both realized the one server was the waiter for over ten tables. Finally when she came back again with the bill, I told her to forget the tea/dessert, give us the bill so we can go.
We addressed our complaint with them stating that no one ever came to check if we wanted to order additional items, how we were doing, etc... she offered to comp our bill and I said I will pay whatever price you think is fair, but that's not the point. She only offered 10/15 percent off which to me personally wasn't okay either.
I could tell the waitress was overwhelmed with the crowd, and running around. I blame management for the poor planning, and overbooking every single table. As we were leaving, a line was formed out the door. I noticed on Yelp when you book this place, you can book a table every 15 minutes, that is not okay.
Lastly, I noticed flies in the restaurant, and a man walking out of the kitchen serving food with no hair net on, and jeans on. Please look professional and follow health codes.
The owner did reach out to me after our experience and wanted to chat, I was happy to do so, but never heard back. Place is overpriced (6 bucks for a small raita and naan). Please do yourself a favor and go elsewhere, plenty of places in Berkeley and the East Bay.
I came home, and made my own tea. Even Vik's is better with food and service.