Victoria M.
Yelp
I recently visited North Italia with a party of four, and unfortunately, our experience was quite disappointing. We specifically chose this restaurant because of their diverse gluten-free menu options and open-air seating. We waited for 20 minutes before being seated, which was expected for a Saturday afternoon.
Our order included Grilled Bread with Ricotta ($10.50), two orders of Bolognese ($25.50 each), Chicken Parmesan ($26.00), Strozzapreti ($28.00), and the Naples White Pizza. Since several members of our group have gluten allergies, we opted for gluten-free crusts and pastas, which added approximately $4 per substitution.
One of our orders, the Naples White Pizza, was requested without onions due to an onion allergy in our party. We clearly communicated this to our server. Unfortunately, despite our request, onions were hidden under the cheese, and our friend unknowingly consumed them, leading to a severe reaction.
Our server, Bayleigh, was incredibly sweet and apologetic. She immediately took the pizza off our bill and made a sincere effort to make things right, which we greatly appreciated. However, when the manager came over to speak with us, he downplayed the seriousness of the situation, remarking that he was glad the allergy "isn't that bad." This comment was not only inappropriate but also dismissive, as he's not in a position to assess the severity of a medical condition.
While the service from Bayleigh was commendable, the overall experience left us disappointed, especially considering the importance of food safety and the way the situation was handled by North Italia management.
UPDATE 9/2/24: You can see that Guest Services asked me to reach out to them. I did around a week ago; no response.