Northwestern Memorial Hospital

Second time having a child here and honestly they keep exceeding our expectations. From the food, the Nurses, the clean floors, everything and everyone is so nice here. They put us in room 1364 and the view was complimentary. Food suggestions that we ordered and didn’t disappoint; The bolognese lasagne, Greek salad, Turkey wrap, Breakfast potatoes. Also Ramen-San across the street has a great happy hour and so does Beatrix, as suggestions outside of the northwestern hospital menu.

My husband Ray has been at NW for over a week and the care has been great. Dr Patel did an amazing job on his back surgeries and although he still has a long was to go, all is going well. Shout out to the nurses and team. Jade on 10east night nurse is a ball of energy. Allowed me to feel comfortable going home after the surgery as I could see he was in good hands and was able to give me early morning updates. Clare the day SICU nurse was amazing after the big surgery. Kept a close eye on him and trusted her critical thinking to assure all was going smoothly and physicians were updated. Last shout out to the RNs and PCTs who once he returned to the 10 floor were extremely patient. Ray has been very grateful as I and we are hoping to be moved to acute rehab in a day or two. Thank you everyone!! Elaina

I was turned away from care because of a racist security guard. This was the worst experience I have ever had at a hospital. You are treated like a prisoner before you can enter the emergency room for care. They make you stand outside in a line during freezing temperatures waiting to go through a metal detector and search. The female guard at the door pulled my Louis Vuitton bag away and would not let me watch as she searched my bag deeply. I told her it was the Stanley cup water bottle and she told me to get in the box further away so she could search for something. She acted very suspicious and hostile. I told her to give me my bag back and I'll go somewhere else and she persisted to pull it away from me. She then, Yelled at me, "You Not Gettin In here"! Happily, verbally stating "It's Black History Month, Boom!" "You ain't getting in here today!" (February 3,2026 4:05pm) I am in immediate need of medical care for an emergency and this is how I was treated. Straight racism. Verbally and physically disrespected me. As this was happening the woman in the glass box was yelling "you ain't getting in here today!" The male security was of not help. I would Never want to receive treatment from people like this. I'm disgusted by the way I was treated at this facility. This was such low class behavior. This is not a club, courthouse, or prison. Patients should never be treated like this. I will never return or recommend Northwestern after this experience.

My mother has been at Northwestern Memorial Hospital for a few weeks now and let me tell you the nurses and doctors on the 15th are MAGNIFICENT!!! Every nurse every doctor that came into her room was very attentive very supportive and very cheerful! They gave us straight answers and allowed us to ask many questions. We got calls from them to keep us updated on her care and that’s the type of medical care that we all want. They have the most caring and compassionate people! They didn’t allow her to be discharged until they had answers! Thank you Northwestern Memorial Hospital for the excellent care of my mom and a special thank you to all the nurses doctors and cleaning crew on the 15th floor!!!!!!! ❤️

Dr Ziho Lee put in an artificial urinary sphincter after my prostate removal left me in continent. The sphincter has changed my life and I’m now about 90% dry. Before the surgery zi did not want to go anywhere for fear of wetting my pants. Now I’m back to my confident self and use minimal pads. He is a highly skilled surgeon and the care at Northwestern was great. I was in and out in 1 day! Excellent surgeon and excellent hospital!

Emergency room was a complete disaster...waited /suffered for 12.5 hours. HOWEVER , once processed the wheels turned fast , care was second to none . Everyone who came into contact with me was absolutely outstanding, nursing, nurse aids, house keeping , kitchen, surgical staff and of course doctors....OUTSTANDING . Going back tomorrow a.m. for more surgical excellence....knowing Im in the best possible care I could ask for .

Worst team with worst doctors. The doctors leave you in the middle of the ocean in the blue for next steps after a heavy medication with no response from the team and no proper communication. You keep calling them, but they are booked out of appointments even though you are a returning patient. They wouldn’t reply if you do not schedule an appointment because they wouldn’t be able to make money out of your insurance without it. I do not know what is with this whole team and the oath towards patient care. It’s the worst experience in my life with their team.

Disgusting hospital , if you want to sit in pain and listen to them tell you lies after lies & make you seem like your the problem for everything this is the place to go! Staff is disgustingly rude , the only nice person I’ve had was Felecia the one who did my vitals , she even understands how it is here. You will get told one day floor rules are something different than the next day when they switch doctors. They have no real staff or rules set in place it’s disgusting. There was poo splattered all over the first floor Public restroom floors it didn’t get cleaned up for the whole 4 hours I sat down there and notified staff. The GI team barely can speak English and when your in the most pain they will cut you off the pain medications and make up excuses , if I could give a 0 star or negative star I most definitely would. Go to university of Chicago for actually help and answers!

The oncology dept, surgical team & nurses on 12 th floor were all exceptionally good. I'll admit the ER is overly crowded with non emergency people. ( not anything they can do about that) The employees at any info. Desks all rather rude & the security staff are beyond atrocious but this hospital has great doctors, nurses PA & it's the only hospital I'd go to without question!!!

I had a racially charged incident with a white male check-in. Where he didn't give me the same consideration or service he gave another person who happened to be white that came in after me. He made it clear and loudly wanting me to hear after he mistreated me and not provided me with the same customer service when he spoke to the white man he said Yes I can take care of you here.... This seems to be a reoccurring theme with northwestern memorial hospital. Were there hiring racially hostile customer service personnel.

Wellness/Preventive Clinic feels like a human factory. First of all I specified to my attending physician that I just want a regular physical exam that is covered by my insurance. I'm relatively healthy and have no major issues. A couple of weeks later a bill arrives, my insurance refused to pay, it's for the office visit & professional fee, plus 'discussion' on issues not covered by my insurance they say. Something to do with my pre diabetes and Vitamin D deficiency. These are pre existing issues. I did not bring this up, it's the doctor who asked about it! And I got charged! Looks like if you ask any question, like the weather! Bang $189 charge! The so called consultation lasted less than 20 min plus 5 min blood test. Charges came up to over $1,400! My husband who has more issues went to a different clinic and the charge for his yearly exam? Zero! I question myself why I'm still going to this place. After reading the reviews here, I think it's time to move my health care & join my hubby's choice.

Worst ER service. I would expected better from this hospital, but I would give it a negative star. I spent 9 hrs with my elderly mom and with no updates. I think she would have been better off in the burbs, but due to her Dr. being located in the Chicago location, her follow up turned out to be 9hr wait. Snow and rain in the roads and we still have to drive back. Shame on this ER! Shame! There should be serious and minor and updates. I bet those who are in charge would not like to have to wait long in the ER, well neither should patients. If you can go elsewhere do it! Just don't come here! Very shameful!

I was here for a very serious procedure requiring specialty care. NW is few one of the places in the US experienced in treating my issue. I was inpatient for 12 days so I feel like I got a good overview of what they have going on: Medical treatment - all the stars. As noted above this is a place you come when your local system can't help you. They're nationally renowned for cardiac & pulmonary issues among many other things. Rooms - good, reasonably comfortable. I had a variety of rooms but the ICU has gorgeous lake views and that was the best. Food: ehhhh mostly edible. Protip, if you don't like what's on the daily menu they'll pretty much make you whatever within reason. Staff: amazing. Compassionate, kind and just wonderful all around. From nutrition, nurses, techs etc - I had excellent care from people who seemed to really care. I could not be more grateful to NM - without question they made a HUGE difference in my quality of life.

I don't know what the absolute ^#%] is wrong with this hospitals urology staff. The surgical staff called me yesterday told me to show up at 12:20 for a surgery to fix a major pain condition. Then at 6PM I call for clarification of my preop instructions and they tell me my name isn't on the schedule. I called the urology office repeatedly on the day of the surgery after ending up in emergency room because of the pain. Instead of being rescheduled or talked to politely they got rude and condescendingly told me everything has to go to patient relations. You're better off dying than going to this hospital. I will not speak to patient relations. I will be speaking to my lawyer this week. See my other reviews of this %}*{ hole hospital and do 2+2 and you'll see why I'm lawyering up.

The ER department is a mess. When I went for an eye issue I waited 6 hours for a room which had a half-eaten hamburger in it and half-drunk soft drink. The room was dirty and sign said no pictures. I felt like I was in a third-world hospital. After more time; a 'doctor' came in looked at my eye, asked me to read an eye chart taped on wall.. then said to see my eye doctor in a few hours. While in waiting room the trauma people came through with their friends. Was kind of scary... didn't want to be part of revenge issue. Water fountain had blue tape with a broken sign. This was a few years ago, but I've had friends going there recently and not changed.

Update: NM is now charging patients for preventive services. When I questioned why I was billed for preventive service, they said service I received was not preventive. I showed them list of preventive services from the department of health and human services. They still billed me for it. Class action lawsuit anyone?

Grateful! I had my colonoscopy screening today. No polyps found! Thank you Stephen Y. Chang, MD for your wonderful bedside manners, and nomenclature explanations. Had I had polyps, the doctor simply would of removed them. I probably would of had to have another colonoscopy 3 - 5 years from now. Thus, either way it's best to get screened. Having unknown polyps is dangerous, because they will become cancerous if not removed in a timely fashion. But since I have no polyps--my next colonoscopy is 10 years from now. Dear men, please get your colonoscopy screening. It just might save your life. 1 in 41 Black males will die from colorectal cancer, PREVENTION is key. Northwestern Memorial Hospital Stephen Y. Chang, MD Lavin Family Pavilion 259 E Erie St Ste 1600 Chicago, IL 60611 (312) 695-5620

Expect scheduling and paying bills to get harder and harder because some idiot VP has to justify their existence by constantly fixing things that aren't broken. Expect minimum wait for a scheduled MD visit to be an hour, after it was supposed to happen. Honestly, the only thing they're good at is buying up other health-care systems and making them malfunction, also. Also, $27 parking? Seriously?

There's only a star to access the site they deserve no stars. This hospital should never be your first choice in Downtown Chicago! I arrived and was immediately signed in and basic exam done but waited 6.5 hours in there overcrowded lobby and never saw a nurse/tech no one until I was going to sign AMA and suddenly it was my turn where I waited in another crowded treatment area with a coughing COVID patient across from me! I'm blessed to have been vaccinated or i would have probably been infected. The medicine prescribed by the three doctors I saw never arrived nor did any water that I asked for. A very sad academic medical center and definitely not deserving of a top award from US News and World Report which they just got... how????

I was referred to a rheumatology MD by another NW doctor. I could not get an appointment for six months so I made the soonest appointment offered with a more junior doctor that was four months out. Upon arrival I was told that I had been called three weeks earlier and that doctor cancelled. They wanted to set up a time to see a nurse practitioner instead. There was no record of a call in my telephone log! Next I was told someone would call me to schedule another appointment with the nurse. Never happened! When I called three days later I asked to speak to a supervisor after I was told the next appointment would be five months out!!!!! The supervisor never came on the line but would only relay through the person in scheduling that she would call me back after consulting with the department. Never happened! I have had several bad experiences with NW "central scheduling" over the last 18 months but this is by far the worst. This new system is an epic fail in customer service. Some of my friends have also had negative experiences. This is not a one-of glitch but symptomatic of deep administrative problems. Shame on you!

Do not go there if you have a mental health crisis! They made it so difficult for me to get help for my 26 year old daughter. Only to ship her out to another facility! On an ambulance that does not accept my insurance. I made the drive down there specifically for their mental health faculty but apparently they have no room. I have been there and it is one of the largest, I was told if I drive down there to their ER then they can admit her, I was all a lie. No happy with the outcome and the process with them! Feel bad for all the mentally ill individuals that get tossed around like they are not human.

I had been diagnosed with Wilson's disease and eventually had to get a liver transplant so they worked out everything so that they can be ready for when I need to get it done. Little did I know a few months later my spleen went into septic shock and had to be removed so they put me on dialysis and it took a huge toll on my liver and the time came to get the transplant and thankfully a few days later they found a perfect liver for me. The nurses were always going above and beyond I couldn't do enough to thank them.

This place is a nightmare and nearly killed me. I don't have the energy to go into all the details as it's far too soon, but here is a synopsis of what I experienced at what they tell us is the number one hospital in Chicago. https://medium.com/@michelledigiacomofitzgerald/how-northwestern-memorial-hospital-nearly-killed-me-304bad0adcd9

If your child has Cerebral Palsy with a Baclofin pump routine replacement, do not admit them to NW. Our son had had 3 replacements in the past. This replacement ended with 3 hour ambulance ride to NW, 7 days in ICU, then 3 weeks in hospital room. Then the complications started, from high fever, Urinary tract infection, and severe wound from bed incline requirements that are being treated 3 months later. The Baclofin pump had to be removed, the cathoder in his spine had to be removed with another surgery. The attending nurse tried to feed him and aspiration occured. So he was given a GI tube to eat. After all this, Shirley Ryan Docs indicate he'll be fine without Baclofen. The lead Rosenow and and the Infectious disease team can never agree on next steps and then the patient suffers. Then the severe wound care that originated at Northwestern is no longer covered by Medicaid since we dont have the proper air mattress like the one at Northwestern that created the wound. And NW doesnt call to follwoup after almost 2 months in the hospital, not to mention about 10 grand in hotel stays for us parents.

Shastri ENT tried to charge $10,000.00 CASH UPFRONT for false diagnosis on top of charging the insurance "TO GET RID OF PAIN." I was there a year and accomplished nothing but they billed thousands And wasted my time.

UPDATE: I called Patient Relations last week. I spoke to Haley who did an intake and I provided her my information and my complaint. I have not received a call from anyone yet. Dr. Peesay did finally contact me via a message, however she did not address some concerns. Me deciding to go to a primary at Northwestern has been a nightmare. Starting in 2024 I changed insurances and now I can come back to see specialists in Northwestern. One major change I made was changing primary care doctors, I wanted a doctor at NW. I was in disbelief to find out how hard it was to get an appt with an Internal medicine doctor, with some, appts were 9 months to a year out. I was working with the customer call center on trying to find a doctor. There was nothing, then all of a sudden, she found me an appt with an Internist for Jan 15. These Internists work with the doctors and at the end of the appt the doctor will come in. I thought eventually I would get to transfer to that doctor permanently. My Internist is Dr. Tejasvi Peesay and the doctor is Dr. Jordana Friedman. Today I found out that's not the case that I can make that change. Yesterday I get a message on Mychart from someone named "Tomorrow". I had left a message asking for a Physical appt with Dr. Friedman. I was told I have to stay with Dr. Peesay. I had bloodwork taken and to this day Dr. Peesay has not called me about my results which I did see in Mychart. In my appt she said she would be calling me. Additionally, why these doctors are not in Mychart is ridiculous. I was told I have to call and leave a message with customer service if I want to contact the doctor. I am in disbelief and so disappointed about this whole experience, especially because it's Northwestern.

I have never never been so intimidated or felt harassed by the staff at Northwestern memorial ER.?l tonight. My sister from another mother was taken from Tavern on Rush and admitted into the ER. I asked about her the girl at the desk not the black lady but the white girl would not let me go back and see her and told me there can only be certain visitors. She told me she had not been admitted or registered in yet but to please wait that was at 9:30 PM. When I came back she told me I could not go back and see her. She was intimidating on caring and acted like she ruined the roost disgusting for an RN a CNN whoever was running the front desk. I come from Adventist in Hinsdale and can't imagine anyone acting like this in regards to patient care patients no matter what the sociological economic status idle patients or family members inquiring. The physicians assistant Becca or RN as I did not see her badge was kind considerate came out and explained and tried to praise I decided to take a picture of that person which I was going to send to the NW hospital admin. She had a male helper or CNA next to her - white 22 year old with glasses and brown hair. Come over to me and intimidate me standing in my space asking"did you take a picture ", open your phone let me see open it . Open your phone show me , he then told me it was against the law to take a picture of hospital staff inside the hospital. Hmmm I think that is BS. . He then proceeded to tell me to open my phone again so he could physically check and view my phone . Wow is that not against hospital policy to treat a person or say those things. .he then told me open your phone show me now and he made me show him my pictures.while he stood there and physically touched and ddeleted the pictures off my screen. He then said show me the deleted file folder and deleted it again touching my phone. Seriously may I never have to come back to this rude intimidating place you. Actually say you care for patients and have a mission statement. He made me delete the pictures, he actually did this on my phonehimself touching my phone going into my albums and actually permanently deleting the picture. Is that what your hospital staff does???. Disgusting!!!!! She deserved a picture to be taken of her. She then told gonwait in the main hospital. I said I won't know if she leaves or what I saw her go into the bathroom and wants to not miss her. She didn't care. She said they will come get y Dr He delete me the pictures which he did himself touching my phone going into my albums and actually permanently deleting the picture. Is that what your hospital staff does???. Disgusting!!!!! She deserved a picture to be taken of her. She then told gonwait in the main hospital. I said I won't know if she leaves or what I saw her go into the bathroom and wants to not miss her. She didn't care. She said they will come get you. She made security physically usher me to the overflow part which is your main entranceLobby. It is now 1230 and I explained again I just want to make sure my other sister is back there when they come out for an hour l waits and that witch had them go out another door knowing I was waiting. I waited until 1:30am worry waiting outside yourER wondering when they were coming. They called me as she told them I left seriously. WOW How is any of this night ok ??!! I would love it if she along with the guy she had come over to me and touch my phone were written up and fired or severely reprimanded for this type of behavior. I am going to post this everywhere I possibly can in hopes someone from the HR or administration notices. Well now that a night has passed and it is morning. It is even more shocking when I repeated the story to my friends. That the admitting acted like it was an inconvenience and to be snippy in place people go to receive care. Then to actually Acosta me about the photo and tell a fib then to actually stand over me until Opened my phone.. wow doesn't even express the intimidation I felt from both the hospital staff. Then to physically touch my phone and delete picture the go to the deleted file folder and do it again. All because I inquired about my the patient with concern. Oh yes I wasn't drinking and guess I forgot to mention that and they thought someone roofed her.. that is how you act still puzzles and disgusts. If I acted the way the admitting staff meme et and her minion acted I would've lost my job several times I guess I'm still in shock and feel so violated by their actions. I was blindsided by crass behavior of medical staff in a renounced hospital such as NorthWestern Memorial hospital in Chicago on Huron. Even more insulting g is they lied about the photograph I took if her to sendNWM and use of intimidation. Wow died that apply to thehospital mission statement. No wonder there are so many negative reviews.

I love how easy Dr Timothy Garvey makes life easy for me. He is very attentive to my concerns, gives honest feedback, very efficient and he never keeps me waiting neither does my visits take forever. Whenever I email through the portal, he addresses my concerns/questions within 24hrs. I truly wish he was my primary doctor. I will definitely refer him to my friends and family whenever they need an Obgyn. He truly is the best. Thank you for being instrumental in this part of my story. God bless you!

How can you trust a hospital who cannot hire enough workers to answer phone calls. Every time I call, the wait is over 2hrs. Beware! Go elsewhere if you can't spend hours on the phone to schedule an appointment. Even their Mychart (which mever works) number makes you wait hours!

Due to their negligence during our prenatal care, they botched an ultrasound and our daughter was born 3 months early back in 2006. She was born with cerebral palsy as a result. After years of litigation they still deny accountability and used my now 16 year old daughters Tik Tok against her in court claiming since she can use her hands to operate a smart phone, all is well. Well, social media works both ways so now I'm using it to tell my daughters story. Between the prenatal care we got from Northwestern and their "partner" Erie Family Health, our daughter has a lifetime of hardship that could have been prevented if everyone involved had done their job efficiently. Go anywhere else for your prenatal needs if you want to give your baby a good start in life. 1,000 negative stars if I could.

My friend spent over 4 1/2 weeks in the cancer unit. I was not impressed at all with the services such as cleanliness of her room, timely delivery of a meal and leaving a patient in the same position for a very long time. We requested several times to please place her in the chair or a wheelchair but this happened only twice sitting in a chair. The social worker than placed her in a terrible facility afterwards. I was horrified and so upset with the outcome. They may have top notch credentials but our experience was below mediocrity!

Sad excuse of an ER. I'm not blaming anyone specifically or any staff specifically either. Staff is overwhelmed by the insane amount of people at this ER and the lack of space available and doctors available. I have never seen so many homeless and mentally ill people in one spot taking up majority of the waiting room from 10pm on a Thursday to 2am on Friday morning. I left at 1:30ish AM because I realized I am never going to be seen by a doctor let alone get a room for my condition. I have acute pancreatitis I am supposed to be given a room to monitor my levels and also given IV. However none of that was possible today since I have never seen an ER drag so much in administering care. The nurse told me that several people were still ahead of me and that they have been waiting 7-8 hours. 7-8 hours for ER care is insane! That's not even ER at that point. An expensive mistake I will never ever make again. DONT GO TO NORTHWESTERN FOR EMERGENCY SERVICES.

I realize that right now it is difficult for the people serving hospitals and clinics. I respect and appreciate people who work in the healthcare industry. All of what I am about to say is the system in which these people work. I have had multiple care providers leave northwestern medicine while I was there, a primary care provider and an endocrinologist. This happens and I do not blame the care providers for wanting to better their career and move on. Northwestern, (as far as my experience goes) and only Northwestern is it standard practice that if you have an appointment with a care provider and that provider quits, you appointment is not only canceled, it is up to you to look for a primary care provider. This is presented to you as a benefit, like your choice is a gift. Here is the reality. The search: You do not know any of these people or have anything to go on other than a name, when selecting a doctor or specialist, you have basically the worst tool to do so, at your disposal. If you choose a type of specialist, that gets completely ignored to make way for distance from you. If you search for let's say a cardiologist, you will immediately get what is close to you and no cardiologists. Which basically defeats the purpose of the tool asking you what specialized care you need. The refill process if you run out during this process: (This was my actual process) 1. Wed: Contact someone saying I am running out of meds and need a refill, I have not been in because my last specialist canceled on me, this was via mychart app (Since my doctor left Northwestern they are of course not listed in the app anymore) this was someone not related to the team I was trying to contact. Got a response to call a number to make an appointment. 2. Wed: Called the number, the person listened to me and said sure we will make an urgent ticket to have a liaison reach back out to me to schedule an appointment by the end of the day. 3. Wed: End of day no call Gave it a day, no response from anyone on Thursday 1. Fri: in the morning reached out via app again to say no one had called, got no response. 2. Fri: Afternoon reached out via phone call once more they said they should reach out by the end of today, they put another urgent ticket in to the liaison team. 3. Fri: End of day no call Next week day 1. Mon: Left message in app again. Got response they they were contacting the liaison team for me. Would hear back from that team by end of day. 2. Mon: Around 4 pm contacted using the number again explained previous situation and all I wanted to do was make an appointment so I could get meds. They said someone would contact me first thing in the morning. Next day: 1. Tue: Waited till noon, no response, went to use the mychart app (same exact tool) at my previous health care provider at Advocate health, explained my situation and that I had not been at advocate for the past couple of years, since I was at northwestern, within 10 minutes I had a response with 3 time slots I could take, 2 for that day, 1 for the following day. 2. Tue: Afternoon I get message via mychart from Northwestern that the liaison team is running behind and they would be likely contacting me in the next few days. 3. Tue: An hour and a half after I contacted Advocate Aurora I had already seen my new endocrinologist and got my meds, goodbye northwestern! Not looking back, all of the dropped opportunities while using the same software as another healthcare system, this is an internal process issue and needs to be addressed. Such a shame!

They don't help the community. They have no real financial assistance. They won't provide care without getting payment upfront, except in the Emergency Room. When I pointed this out, the Financial Assistance counselor hung up on me.

I've been here only a couple times, once to see a specialist for a few tests and once for a COVID test. For those experiences, it was perfectly fine. There is a Barbara's Books in the first floor, as well as a restaurant (it was Beatrix, but I'm not sure if that's still the case). I also changed my surname and had to update my records with the records department since the staff at the nurse practitioner said that would be the best way, and that was quick and painless. They have an app that makes it easy to schedule doctor's appointments, pay bills, send messages to your physician, leave notes for yourself for when you visit the doctor, and so on. I love it because it makes it easy and I don't have to worry about calling during business hours. Parking is a disaster, but it's possible they offer parking validation--I have only parked once in the garage so I am not sure. COVID-specific info: When I visited for the COVID test, it was quick and easy. There was no line, but that may be because I went almost at the end of their day. They have a drive-through clinic set up and whilst the test itself is unpleasant, it's quick. I took a test back in August and at that time the turnaround time was fewer than two days, but I don't know what it would be now.

Excellent care, from the docs and nurses right down to the housekeeping staff. They demonstrate real pride in their work. The only thing I noticed is that they were pretty short on nurses, so wait times were really stretched out, a problem that many hospitals are facing right now. Even the food was pretty good, not the pale beige plates you get most places. Warning: be sure to get your parking ticket validated at the nursing station. My daughter didn't know ( wasn't told) about this, and paid $43 for parking (instead of $14) for one day!

Once THE hospital to go to. Not anymore. They stand on their laurels because Northwestern has been rated the #1 hospital in Chicago for so long. Most of the doctors are good but the system is so messed up that you rarely get to see the doctor. I have called Patient Services but you have a better chance reaching out to The Wizard of Oz if you do not want a response. I am fed up with the system and the inpatient care as well as their ER. I think that I will take my business to Northshore. Not as glamorous but at least you actually get heard. You are really messing up Northwestern.

Zero stars for NWMH patient relations office meant to resolve issues, but instead uses inaccurate paperwork to close cases that have been active & unaddressed for years. I dealt with 4 managers : Cary, Mark, Marco A. & Eileen Johnson for ~3 years. The first time at patient relations I wanted to know how to change medical records*** & spoke to Casey S. who told me [just to get rid of me] that I could go in front of the board & they'd make the decision to amend. I took 2 weeks to think about this because one of the "minor" diagnosis (2015) is speech inverse disorder & didn't feel comfortable speaking to a board of people, but did decide to give it a go. I returned & stated intentions & was told that wasn't a thing. "No idea why Casey S. would say that!" To get rid of me! Now, at least alerted to the fact honesty isn't a priority here. ***Dr. Feng at Stone (psychiatry) refused to record SI (suicidal ideations) when I reported it after two miserable meeting with her & Dr. Goldman, her mentor at the time, as well as inaccurate information about Rx & a 9-week focus on my race & adoption. FENG : Did you feel different growing up [being adopted]? ME : No. How can I when all my siblings are adopted? Also, we got out of a 3rd world country [at the time] & felt lucky, not different, but the answer wasn't accepted. She asked to speak to my parents not being specific why & took 9 weeks to do so. During sessions she pressed the issue & when she finally made the call instead of sharing her findings, she told me I could pick up my records & read about it there. I entered NWMH in 2015 with changes in cognition that included reading so now instead of speaking to me about it, she's taking advantage of a disability which I identified & shared with her a steep rise of anxiety, telling her this the problem with our interactions is a preprepared conclusion & disregard to clear sensory issues. Throughout I had the sense her record-keeping wasn't honest & I'll explain that more when I review her & Goldman. Patient relations is in the same room as records & with any trauma or ptsd, navigating new spaces can be very difficult, but I found going back here once I was dismissed (see pic of letter from Feng still writing inaccuracies) helped dampen the stress of that moment when she refused to discuss the conversations with my mom describing it as "strange." Neurology used to be located in the same building (now down the street connected to a Stan's Donuts), but fear of running into Curran (neurologist) was high & affected ability to leave my house. I prepared weeks in advance to follow-up in person & sometimes backed out. This experience definitely confirming prolonged exposure therapy is the most effective way to treat ptsd. In January 2021 after PT, I went to patient relations to follow-up with Eileen regarding two letters she offered to send to managers overseeing Curran & Feng to explain the aftermath of their decisions, since emails about her progress went unanswered, but instead I was threatened by head of security Ty P., who also takes all complaints about security (that's nice!) that I'd be arrested by CPD for trespassing. I was frozen to seat, sweating with chronic pain flare-ups & used my voice to drown out their voices. I use social media to share how environment affects PNS/SNS/endocrine system since ptsd (fight/flight/freeze) is biological & I started broadcasting LIVE which helped to me avoid blacking out since feeling connected to something bigger than the moment happening to you is essential to remind body, you are safe. Stay here. Eileen confirmed the number of complaints I filed & it was not the same. They were two short & an issue imho. Before I found out about that, Cindy (thank you!) offered an email confirmation & that helped moved things along since Eileen called October 2020 stating, "special cases" are sent to her. Interestingly during that Jan '21 final visit, I asked for an email confirmation & was told "they don't do that," so I decided to wait for her meeting to end. Can't help to wonder if one role of patient relations is to create new policies to protect themselves as issues with communication arise instead of making improvements as Eileen suggested in her final letter to me. I'll dive more deeply into that in a future review. In conclusion, I dated this guy back in 2009 who worked in web design & would tell me if companies didn't want to deal with the public they could simply not put any contact or customer service info on their websites. This long, drawn out experience reminds me of those words. A hospital is a company & NWMH has successfully created a department that has a CONTACT US link, but with no actual solution when doctors take advantage of their patients/clients. STONE REVIEW : https://www.yelp.com/biz/norma-and-ida-stone-institute-of-psychiatry-galter-pavilion-chicago-2? hrid=Fs7pLBhERnsAA4FtXSrB7g&utm_campaign=www_review_share_popup&utm_medium=copy_link&utm_source=(direct)

I used to be a patient there years ago. Now my current hospital, UIC, isn't doing colonoscopies for some reason so I went to northwestern. Let me tell you it's like being in a fancy hotel. Maybe I switch back to Northwestern

We have been waiting for almost 10 HOURS at the Northwestern emergency room with my adult son writhing in pain! His vital signs were taken and I asked the nurse if a CT scan would be ordered to find the cause of his severe abdominal pain. She said a Dr. would have to order it. We have waited an additional 6 hours since then without seeing a Dr or getting a scan. This is the WORST emergency room ever - far worse than even the old Cook County hospital! Don't waste your time, or money at this sad excuse of an "emergency room!"

OPTHALMOLOGIST - I can't give enough praise to DR DIMITRY PAYATETSKY who performed both my cataracts at Northwestern Memorial Hospital. From my initial consultation in June in Evanston followed by the surgeries two weeks apart - with respective followups in Evanston - DR PAYATETSKY, and, both the Evanston and Chicago nursing staffs and technicians, I can only say what exemplify customer service performed. Grateful for the Evanston location. Grateful for dear friends to drive us downtown Chicago. I highly recommend my Opthalmologist, DR PAYATETSKY. Thank you, Northwestern Medicine.

I had always liked Northwestern Hospital. I used their facility for many years. I thought they were giving me the best care possible. It turns out they weren't. My last encounter was in their ER when one of the residence told me as I was sitting on a gurney in the hallway after having heart palpitations, that I was just taking up room for someone who needs it. I moved to El Paso Texas 2 years ago and I am appalled by all the things the El Paso Doctors have found that Northwestern never mentioned. Such as a Heart Murmur. I'm sorry, but that is not something that develops over night. Since I have been here, I have underwent a heart valve replacement, and a carotid artery in my neck that was at 95% blockage. They never noticed that? All the MRI's they put me through, injecting that die that slowly murdered my kidneys. They were giving me 3 to 4 MRI's a year and said it was very safe. Lets not mention the experimental implant I got before I left that has done nothing for me. This is a Hospital that slowly kills you over time. All you are is a dollar tree for them. They have been called the BEST Hospital in the Country. I beg to differ. I am glad I left.

Horrible hospital. Cattle processor. No interpersonal skills. One good RN in my 2 day stay.

The ER here is like a 3rd world country. The waiting room is insufficient for the amount of patients. There were patients fighting with the police inside of the waiting area which literally knocked into us. Being sent here by my Northwestern primary care physician, I did not expect the three hour wait to be seen. The hospital really needs a better way to admit patients with non life threatening conditions The room M71 marked with a cardboard sign and the floor was soiled with used blood vile and bandages from prior patients. The floor was filthy with dirt swept into the corner. The ER doctors and nurses are indifferent and uncaring. Nine hours later, they found a bed for an overnight stay. Ghetto fabulous ER.

Had an outpatient operation which required an overnight stay. Negative experience in the dark dingy basement location. Unresponsive staff, food when it finally came was cold and not edible. Room was dirty Experienced two different nurses; one was great the other one was mostly absent. Met the doctor for the first time the day after my operation. She passed my subsequent follow up off to a different doctor (not of my choosing) because she was too self important to follow through with me. Felt more like a 'piece of meat' instead of a cared for patient. Not my best experience at that hospital!

Large medical centers should develop a better plan to answer the phone. I have been on hold for 15 minutes and counting. I'm trying to make an appointment with an eye doctor. Northwestern is good for some specialized care, but their customer service needs a lot of improvement. They are too cheap to hire people to answer the phones. How dumb. The lowest paid employee and NW will need more people. Chicago needs a new hospital in the worst way. NW and Rush are too old school. New buildings on both campuses, but awful staffing. Okay, update. Someone finally picked up my call and they disconnected me. That's NW for you.

This has been the worst service I ever received from an hospital emergency department. First off, the emergency department is extremely small. The wait time is very long. Be prepared to wait 4-5 hours to get to a room. Secondly, the rooms are extremely small with no sitting space, barely for one guest. Everyone that work in the back to help the patients don't help. They are playing, laughing, cracking jokes. They have 2 bathrooms that everyone has to share. No one helps you. You ask any questions the response is go back in the room, press the button, employees looking crazy and slow. Once you get an assigned room it take another 30-45 minutes for someone to come see you. I pressed the help button 5 times in an hour and still didn't get any help. I asked for a cup of water and they said they couldn't help me and I was visitor. So I asked for water for the patient, they said find your nurse. 30 more minutes later I asked for a cup because at this point I'll drink out the sink. They didn't want to give me a cup. Everyone looking around clueless like I'm talking to myself. If I was dying I wouldn't come here. Just open up the gates to heaven because waiting on them that's where you'll end up.

Awful service tried getting their for a 4:00pm appointment no one knows where to go the 20 people that they hired for there millions of front desk positions are the stupids people I have meet give constant wrong directions and generally not knowing which for over 20 building is right.

This hospital may have just taken the life of one of the most priceless angels walking the earth. Unfortunately, my best friend, my brother, was recently admitted to this hospital. He arrived in a "near death" state due to waiting too long to go to ER services. Although he only lived a 3-5 minute walk from this facility, he refused to go to get well needed medical attention due to his last experience there. He was treated poorly and he had to spend days in the hallway before he was assigned a room. He watched what appeared to be acts of inequity as homeless Caucasian patients who entered ER far after he entered ER, were immediately given rooms and medical attention. My friend spent almost 2 weeks in this hospital, after laying in bed in the hallway for several days. The Caucasian patient was only in and out with no serious enough condition to cause him to be admitted. What kind of system or Stand Operating Procedures is this place operating on? My friend has super excellent insurance. But he was treated at a 3rd class level. He walked away feeling done very wrong and he was hurt about this. With all the viruses going around, he got sick 3 weeks ago but he was so traumatized by his previous experience, that he allowed his body to begin to shut down and deteriorate almost to the point of death, before he allowed his mate to call 911 for an ambulance. They stated, had he waited any longer, he would have died. All of this because of his fear that he would be treated with inequity and allowed to die in a bed in the hallway. What's wrong with this picture? Far too many things. Americans should be ashamed of the systematic disadvantages and practices woven into our "justice and political" systems that force a man on his dying bed to refuse to seek treatment from medical professionals who are obligated to treat everyone fair and equally. Shame on you Northwestern for this broken system that you have in place that is placing minorities at risk and in fear of seeking proficient and well needed medical support from your facility. Especially when it's someone who lives within minutes of your community. How could or should anyone feel safe in the hands of people who practice implicit biases?

This place is the worst. I get routine post traumatic stress from navigating the parking garage. The food is the lowest quality possible at the highest prices. What about the hospital? Well the recent 'C' rating for quality/safety was quite generous. As a healthcare provider myself I have seen numerous dubious practices at every turn. This can't be the hospital that the city of Chicago deserves, can it?

Excellent hospital great service and amazing knowledge of doctors and nurses if your sick this is the hospital to be at!!!

do not come here for any mental health reasons. do not come here if you do not have in-state insurance. do not come here expecting the level of care that you would expect professionals to be able to give. The quality of care I received when I went there seeking a safe place during a mental health episode was deplorable. I told them I had Michigan insurance and that I just needed somewhere to stay the night and be kept safe, they assured me that in the morning I would discuss my options with a doctor. At 6 am the following day they shipped me off to Madden Mental Health Center which is another beast in itself. They did not have my consent. They did not inform me of what they were doing until I was being wheeled into an ambulance. Despite me being a sound-minded young adult and advocating for my own needs saying "My mother is coming from Michigan to get me," "She has called inpatient centers in my city," and "I am feeling safer now and just want to get help in my home state," they did not listen to me and treated me like I was nothing. Like I didn't know myself or my mind. Like I was as crazy as the drug addicts on the street with no home no community ties and nowhere else to go. Due to the lack of empathy and competent doctors and nurses at that hospital, I have insane amounts of trauma when it comes to my mental health and reaching out for help. I have not sought out further help in Illinois, I have not found proper support or care, and a year later I am 10x worse than I was because of the way I was treated and the way I was not allowed to advocate for myself. Northwestern hospital has scared me away from ever believing anybody will listen to me or actually be there to help me. DO NOT GO HERE. PLEASE.

Wonderful hospital complex and wonderful practitioners on balance. We are blessed to be so near a major city hospital center where the availability of superb quality health care abounds. Northwestern Hospital is just such a center. They are centrally located downtown Chicago which is both a positive and a negative. While driving down here can be problematic and parking is a hassle, you are availed of the best and the brightest in health care ... a wonderful opportunity. Northwestern is a teaching hospital so you may or may not have younger interns and residents running in and out every once in a while, but rest assured you are seeing some of the brightest people and the future in medicine. We really like Northwestern Memorial Hospital and its facilities ... and especially its location so close to everything you might need in any circumstance. Give this place a try ... highly recommended.

All Northwestern hospitals are extremely overpriced. ONE (1) night ER was 10k and just for epilepsy seizures and ct scan. Go to CDI in Aurora, IL for cheaper scans if u can Stop supporting overpriced hospitals. My mom went to NW once 4k just to be seen after walking down 15 flights of stairs and having sore legs. FYI My mom had kidney surgery at NW and they switched doctors and newbie hit spleen and other organs try to clean out stones. OMGosh. So mad at this whole organization. Maybe I should sue on behalf of my mom. Hate to be person suing all time. I will post the exact hospital soon. Specialist over $400 to see them. Real patient!!!! Beware! Train your doctors for Gosh sake!!! Better doctor is Dr. TURK HINES HOSPITAL.

I had been sexually assaulted by a professor at my university and when I went public with my report, a lot of students harassed me for ruining the name of the school. One sent in a report making it seem like I was suicidal and an ambulance came for me at my university. The lady in the ambulance blamed me for the entire thing, saying I was wrong for sharing anything online about my sexual assault and something must be wrong in my head. I was in the hospital for 8 hours until the team finally evaluated me and then 3 more hours until I was discharged and made it home. While I was there, they don't allow you to see family, they put you in a windowless room with other patients, they made me undress in an office (I was assaulted in an office so this triggered me horribly and set me into a panic attack as I asked for privacy changing), I couldn't wear any pants, we didn't have soap to wash our hands as someone in the room was violently throwing up, and the nurses were talking bad about the patients right in front of them. The person next to me listened as they mocked their gender identity, called her crazy, and laughed at them. My family and I agreed that we will never go to this hospital for any reason again. I have new trauma from my experience at this hospital.

No urgency to figure out what's killing me, here. Everyone satisfied the tests that they ordered come back "negative." Every cubic millimeter of the body subdivided into cylos. Bizarre decision making: let's cath the patient with a history of urological trauma, to spare opioids (0.5 mgs hydromorphone) in the MRI. Doctor managing the ER telling me, in 10/10 pain, that the hospital is not for them but for people "who want it." Nurse scraped off my urethra with a straight Cath and tried to pretend nothing happened by offering me a bus pass (I have a driver). The white coat wall of silence. narrow diagnostic pinning, in every corner. this institution has been pumping their own tires with rankings for too long.

Stunned to see the low rating. My five stars are for the care and treatment I received for my 2 1/2 day stay. Emergency room team were all great, from check-in to triage and from the surgical docs to the nurses up on the 12th floor. Fantastic communication and teamwork all around. I would be remiss if I didn't throw a shout-out to Millie, who works in nutrition. We should all be as good and happy at our jobs. It wasn't the Christmas weekend I was planning on but I felt like all these hard-working people were my gift in the end. Thank you northwestern, pure class.

AVOID THIS HOSPITAL (unless you have no choice, then good luck!). Everything I stated in my previous review still holds, except for the part that stated "I may have received an excellent surgical operation." Now that a few months have passed, I'm now sure that I didn't receive an excellent operation. Or even a good one. Why? Because all signs point to the surgery being a failure and the majority of the symptoms that led me to having surgery in the first place have returned. Worse yet, Dr. Teitelbaum--and this hospital in general--no longer has time or interest in meaningfully communicating with me regarding this surgery. Prior to having surgery I was communicated with in a mostly responsive and (seemingly) caring way via the hospital's "MyNM" portal. Once the surgery was completed? The communication began lacking and much of the professionalism, caring, and concern was dropped. Most recent case in point: I reached out to describe my ongoing symptoms, to confirm my willingness for further testing, and to request that Dr. Teitelbaum and his team ensure that my referral was updated so there would be no issue with my receiving further care. I was summarily informed the doctor was unavailable and would get back to me in a week (by Baily G, a nurse on Dr. Teitelbaum's team). No questions regarding urgency or any questions/answers at all--just "wait." NINE days later the same nurse responds with "Dr. Teitelbaum is offering a telehealth appointment to discuss your questions and concerns" when such appointment are booked weeks in advance (meaning I'd be waiting several more weeks without being assisted in any way). I responded that I would prefer to have the few questions that I asked answered via the MyNM portal and was not responded to again (even though Baily G read my message less than 45 minutes after I sent it). After waiting several more days for a response, I decided to finally reach out to the hospital to file a complaint with the Patient Relations Department (312-926-3112). The man that impolitely answered was both dismissive and snide when I was surprised that "patient relations" doesn't hear or handle complaints. They take your information to have someone else call you back at some unidentified time. Talk about laughably absurd. Based on the same, "patient relations" should be a recorded message. BOTTOM LINE: This hospital is (insert poop emoji here). It's blatantly obvious that this hospital--and its staff by extension--cares more about $$ and turnover than patients and care, and once your (potentially botched) surgery is complete and paid for? Good luck getting the care or service(s) you need. Worse yet, when you attempt to review or provide feedback about your experience, you're met with a singular option that can't be completed at your convenience (and Google reviews disabled new reviews for this hospital). Northwestern Memorial proves that US New & World Report rankings are meaningless.