A G.
Yelp
This review is based on their customer service/ my ordering experience. I reached out on June 3rd with an inquiry for a custom cake for a corporate event. I specifically shared that I was extremely flexible and could even do a macaron or cupcake tower, but would love to speak with someone to get their expert opinion on what would work best for our party size.
Since this is a corporate event, I wasn't too worried about meeting the minimum spend- instead, I was more interested in making sure I ordered the perfect cake for the occasion and really wanted to speak with someone.
After a few emails exchanges later, I kept insisting for a phone call, but it seemed like the bakery didn't care to pick up the phone and call. Instead they just wanted to make it clear that their minimum spend on a cake is $350 and they don't deliver (with certain exceptions). They will also charge an additional fee for consultants going back and forth with me on customizing my order - which I was still waiting for.
I really did not appreciate how they made the interaction all about the money, and didn't care to ask once what I actually wanted. I called them twice and there was no option to speak with a live person, when finally I emailed them back for the 4th time asking if they don't have the time for a phone call they should just let me know, so I can place an order with another bakery.
Finally, a full day later (after hours) I get a call from someone and because I am not working around the clock, it went to voicemail. I immediately followed up with an email sharing that I had now placed an order with another bakery for close to $1,000 because they had taken the time to hear me out and understand my needs which Oakleaf just wanted to talk about their $350 minimum, additional fees and no delivery. I did mention in my email, that they should not avoid requests for phone calls because sometimes customers need their expert advice.
I got the most nonchalant response to my email, which further proved how little they cared about this corporate order. I will never be placing an order with this company and they just lost a large corporate client they could have had a long term partnership with.
It's about how you treat your guests, no matter where they come from. I am so glad I saw this side of Oakleaf..
Furthermore, if I am spending close to $1,000 on a cake, do I not get to speak with a live person about my requirements?? Is that too much to ask? My email exchanges were with 3 different representatives- I can't even imagine how terribly messages would've been communicated from one person to another at this bakery. It took 6 days to get a voicemail from them.
They are extremely money minded and don't care about your needs