Allison L.
Yelp
Let me start by saying I absolutely love the brioche and croissants from this bakery. So far, I would even say it is one of the best brioches I've had in the city. The reason I gave it 1 star has nothing to do with the food here. As with other negative reviews, it has entirely to do with the service received. For a while I was a regular at this bakery. I would always order the same thing. One day, I realized the price changed. I figured they had just increased their prices and didn't think anything of it. I mean, inflation is definitely a thing and I'm sure we're all aware of it. That was, until I sent my husband in to place the exact same order and he was charged even more than the recently increased price I had just paid. I really wasn't sure what that was about but we stopped going for a while. Fast forward a couple months and I had a friend visiting. We went in to purchase the usual and the price she was charged was LESS than the initial price I was paying. I didn't want to make this about race, but I would like to speak on the fact that the final prices given are never the same, never properly calculated and the reason given is always due to "tax", regardless of the same price being listed for the item on the wall. I started to realize that every time she gave a total, it was without use of a calculator and the "tax" in question had 0 logic or sense to it, was always more than the local tax, and vastly increased my overall total. It's as if she would place said "tax" based on the customer in question, with my caucasian male husband receiving the highest price, and my Asian female friend receiving lowest price. Fine, we'll write that off as speculation. Despite all of this I went back. I tried to pay her ridiculous price by card and her machine said the charge did not go through. I could see it was pending on my account but paid by cash instead, hoping the charge would fall off. She promised the card reader would do this sometimes but the charge would fall off. It didnt and that was the last straw. I stopped going to this bakery. This is New Orleans. There are plenty of other great options in the area. The brioche isn't worth dealing with bad service, unpredictable prices and the sour taste in your mouth you're left with feeling like you've just been robbed when she could easily just raise her prices.