Paul T.
Yelp
We booked the Valentine's £150 sharing "experience". I can't fault the ambiance, it's quite an intimate, dimly-lit, quite romantic place, my wife felt happy with the choice. The food was somewhat minimalist, but with some subtle flavours coming through in the truffled beef, we couldn't really fault the food apart from the size of the portions, and the chef had shown some imagination throughout.
Our major disappointment was the attitude of the restaurant manager. We had some gripes about what we had been "sold" over the phone when booking this "deal" (it's not the price, just the principle), one issue being due to my "misunderstanding" according to the manager - and no attempt at giving us the benefit of the doubt. The other isssue (having "sold" us a private reserved booth to clinch the reservation, which we mentioned to waiters at the beginning), he shrugged his shoulders at and said "I'm sorry". Again, no gesture, no sincerity - by that time, we had paid the bill...
Once he had escorted us to the door, he seemed to spit (or mimick spitting) on the floor in our direction as we walked away. As I took him up on this, he rapidly closed the door in our faces, and repeated the same gesture. I'm not sure if the chef (Bryn Williams) is aware of the attitude of this guy, but he is undoing a lot of the culinary and marketing efforts his employer is going to.
I really would not recommend Odettes to anyone while this utterly disrespectful individual is on duty.
By the way - I have never posted an online complaint about a restaurant in over 20 years of eating out.