Richard M.
Yelp
I received a Christmas gift from this store with gift receipt. I brought the item with receipt into the store today - January 8 - precisely 2 weeks after Christmas and the sales clerk refused to take the item back for exchange. To add insult to injury (literally), he kept on hemming and hawing about how he "tried to be lenient" but he "just could not" take it back since their return policy is 30 days and as I can see this item was purchased on November 30 (which he insisted was six weeks prior to today).
Why repeatedly tell me that you had tried to be lenient, it was as if I had brought in something six months later or damaged or without receipt? If you are going to be a twit about store policy, even for gifts purchased at the biggest holiday season of the year, than it would be better and less insulting and infuriating to just say this is our policy, period.
I will never go back to this store, which is too bad because when I looked up the hours on their website it looked like they had nice merchandise. But as another reviewer said, one can buy a lot of their merchandise at places with better staff (and, hopefully, store policies).