Katie Smith
Google
We had a very unfortunate experience at Officers Club.
I came in and spoke to the hostess in person on 8/19 because I had some specific needs for a reservation on the 20th. I explained that I needed a table for 5 people that could accommodate a wheelchair, and was looking for a restaurant with a quiet table because I was bringing 3 elderly family members who are hard of hearing. The hostess told me they would hold the table just to the right when you come in, since it was low enough that we could pull a wheelchair up to it and is the quietest corner of the restaurant - this was a perfect solution for us, and we were looking forward to our reservation.
When I arrived for the reservation, there was a man working at the front and I checked in and let him know that we were meant to be seated at that particular table for those reasons. He told me someone was already sitting there. No apology, no attempt to find a solution that would work for us. He told us we could either wait for that group to leave (and told us that they had been there a long time and did not appear to be wrapping up) or sit at the large booth in the middle of the restaurant. So really, the only option was the booth - I had 3 very elderly guests with me, we could not stand for an undetermined amount of time to hope for the table we had reserved.
The host seemed inconvenienced by the fact that we had a wheelchair, and even said something to us about needing us to "keep the wheelchair out of the way" if we were going to sit there since it would be in the walkway. So we took my aunt and her wheelchair to the far side of the table where he wanted her to be. As expected, the booth table was too high for us to pull the wheelchair up to, so we had to physically pull my aunt out of her wheelchair and up into the booth, which was difficult and could have been dangerous. No one offered us any help, or acknowledged the huge inconvenience that we were working around after being assured a specific table that would accommodate us.
We then waited an exceedingly long time to get any service. I don't know what was going on - there were several staff members standing near the bar seemingly doing nothing, but it took probably 15 minutes before anyone even came to our table to greet us. Finally someone came over with water, but we probably waited another 10 minutes before our server actually greeted us, took drink orders, etc.
And as expected, the booth was INCREDIBLY loud. No one at our table could hear anything anyone the others were saying. This was not a surprise, because the hostess that I originally made the reservation with had told me that table was typically quite loud because of it's location in the middle of the restaurant.
So basically I made a reservation based on 2 specific needs, was told they had the perfect table and would be happy to accommodate us, and then was ultimately put in the worst possible table for our group, with no apologies. I'm super embarrassed that I chose this restaurant for our special occasion with our family.