Bridget H.
Yelp
I've been to Ohana Sushi before and had a pleasant experience, but after today, I don't think I'll be coming back. From the moment we walked in, the staff was unfriendly and unwelcoming. As we stood waiting to be seated, we could overhear the staff complaining about "all the customers showing up at once" - it was noon, prime lunch time, so it seemed like they weren't prepared for the rush.
Our party of four, with an infant in a car seat, seemed to cause some frustration for the staff, which made the whole experience uncomfortable. While the restaurant was understandably crowded, the noise level was high, but that's something I can excuse given the time of day.
Parking was another issue - we had to park behind the business next door because the lot was so packed, which was a hassle.
The real frustration came when we placed our order. One person in our group specifically requested soy wraps, which we noted on the paper and also mentioned to our waitress. We received most of our rolls, but after a long wait, we noticed that the soy rolls were still missing. We asked the waitress about it, and she assured us they were "on the way." Thirty minutes later, still no rolls. When we asked again, she said they were coming and even offered us another paper to order more rolls - which was confusing since we were still waiting for the soy rolls we originally ordered.
After another 10 minutes, when we still hadn't received the soy rolls, the waitress came by again asking if we wanted ice cream. We declined, but it felt like she was trying to move us along without resolving the issue. By the time we asked a third time, the rest of the table had finished their meals, and we were handed a check for four "all-you-can-eat" meals, even though one person hadn't received anything to eat. When we brought this up, the waitress simply shrugged and said she didn't know why the soy rolls hadn't come out and that's why she offered us the extra paper. No apology, no attempt to fix the issue.
The worst part was that the staff seemed indifferent to our frustration and didn't seem to care that we were charged for something we didn't receive. The whole experience left a bad taste in my mouth, and the food wasn't even that great this time around.
It's clear that Ohana Sushi has become too busy and understaffed. What was once a friendly and enjoyable spot has turned into a frustrating experience. I won't be coming back after this visit.